The Ten Best Web Support Sites of 2000.OPEN DIVISION Cognos support.cognos.com Dell Computer support.dell.com Hewlett-Packard www.itresourcecenter.hp.com Iomega www.iomega.com/support Sybase my.sybase.com Symantec www.symantec.com/techsupp SMALL COMPANY DIVISION CyberSource www.cybersource.com/support InstallShield Software support.installshield.com O'Reilly & Associates software.oreilly.com Wind2 Software support.wind2.com The Year's Ten Best Web Support Sites is an annual awards competition conducted by The Association of Support Professionals (ASP) and Soft[yen]letter. A panel of judges Panel of Judges is an indie pop band from Melbourne, Australia. Members
CONNECTICUT attorney general William Blumenthal on the antitrust implications of the new Microsoft Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. strategy: "These new services, linked as they are to Windows, represent more of the same to leverage their market dominance Market dominance is a measure of the strength of a brand, product, service, or firm, relative to competitive offerings. There is often a geographic element to the competitive landscape. ... fulfilling the worst of our fears." (Quoted in The Wall Street Journal, 6/23/00) CALICO COMMERCE chief technology officer on his belief that Microsoft's new strategy is a "last decade" idea because it's strongly Windows- centric: "Microsoft still doesn't get it." (Quoted in Business Week, 7/3/00) IDC analyst Amy Mizoras on Oracle's decision to let third party firms host its rental applications, which chairman Larry Ellison Lawrence Joseph Ellison (born August 17, 1944) is the co-founder and CEO of Oracle Corporation, a major database software company. Early life Ellison was born in New York City to Florence Spellman, a 19-year-old unwed Jewish mother. once vowed would happen only "over my dead body": "It's a good thing Larry Ellison has nine lives." (Quoted in Computerworld, 7/3/00) MICROSOFT group vice president Jeff Raikes on the invigorating in·vig·or·ate tr.v. in·vig·or·at·ed, in·vig·or·at·ing, in·vig·or·ates To impart vigor, strength, or vitality to; animate: "A few whiffs of the raw, strong scent of phlox invigorated her" effect of his company's new Web services focus: "Microsoft always works best when it's on a jihad jihad: see Islam. jihad In Islam, the central doctrine that calls on believers to combat the enemies of their religion. According to the Qur'an and the Hadith, jihad is a duty that may be fulfilled in four ways: by the heart, the tongue, the hand, . And this is the next jihad. But what's different this time is it isn't just about developing the technology and reshaping the Internet. It's about redefining our company too." (Quoted in Fortune, 7/10/00) MICROSOFT president Steve Ballmer on the future of the ASP model: "All software will be a service in ten years." (Quoted in CRN CRN Computer Reseller News CRN Crown CRN Council for Responsible Nutrition CRN Crane CRN Community Recycling Network CRN Course Reference Number CRN Center for Responsible Nanotechnology CRN Cornish (SIL code, UK) , 7/24/00) ELECTRONIC FRONTIER FOUNDATION See EFF. (body) Electronic Frontier Foundation - (EFF) A group established to address social and legal issues arising from the impact on society of the increasingly pervasive use of computers as a means of communication and information distribution. executive director Tara Lemmey on the way companies collect personalization data: "There's a very fine line between good customer service and stalking." (Quoted in Business 2.0, 2/00) OBLIX chief executive Gordon Eubanks Gordon Eubanks (b. November 7, 1946) is a microcomputer industry pioneer who worked with Gary Kildall in the early days of Digital Research. Eubanks attended Oklahoma State University. Dr. Kildall was his graduate thesis advisor at the Naval Postgraduate School in Monterey, CA. on his irritation with employees who keep asking when the company will go public: "They ought to be asking, Ohow is my customer doing?'" (Quoted in The Wall Street Journal, 4/24/00) KIOKEN founder Gene Na on his Web design firm's relationship with its clients: "What the client sometimes doesn't understand is the less they talk to us, the better it is. We know what's best." (Quoted in The Industry Standard, 5/29/00) WIZARDMAIL MARKETING SYSTEMS director James Kemp James Kemp may refer to several people:
RED HAT chairman Bob Young on whether he hopes to make his Linux company as big as Microsoft: "You should ask whether Microsoft will be as big as Red Hat." (Quoted in Marketing Computers, 2/00) IDC analyst Dan Kusnetsky on whether Linux is really a threat to Microsoft: "The whole worldwide market for Linux in 1999 was $76 million. Microsoft makes that much money each morning before it even opens its doors for business." (Quoted in Red Herring Red Herring A preliminary registration statement that must be filed with the SEC describing a new issue of stock (IPO) and the prospects of the issuing company. Notes: , 6/00) |
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