The Ten Best Web Support Sites of 1998.The Two Best Overall Support Sites * Great Plains Software (www.gps.com/customersource) Tracy Falelde, general manager of enhancements, Great Plains Software, 1701 SW 38 St., Fargo, N.D. 68103; 701/281-0660. E-mall: tfalelde@gps.com. * Intel Corp. (support.intel. com) Deborah Ragsdale, site coordinator, Intel, 6200 NE Elam Young Pky., MS: JF3-339, Hillsboro, Ore. 97124; B03/264-0241. E-mail: deborah_ragsdaie@ccm.jf.intel.com. Best Use of Design & Graphics * DataWorks Corp. (www.dataworksmpls.com) Ruth Glaser, information manager, DataWorks, 2000 Interchange Twr., 600 S. Highway 169, Minneapolis, Minn. BB426-120B; 612/417-5287. E-mail: rgiaser@dataworksmpls.com. Best Use of Knowledgebase Technology * Symantec (service.symantec.com) Steve Cheeseman, senior supervisor, Symantec, 175 W. Broadway St., Eugene, Ore. 97901; 541/984-7688. E-mail: scheeseman@symantec.com. Best Use of Remote Diagnostics Vehicle Diagnostics Vehicle diagnostics enables a mechanic to diagnose the exact mechanical condition of the vehicle and its systems and components. Remote Diagnostics enables to perform such diagnosis without requiring the vehicle to physically be present for checkup. * Microsoft (support.microsoft.com/support) Steve Blair, lead program manager, Microsoft, One Microsoft Way, Redmond, Wash. 98052-6399; 425/882-8080. Best Site for Corporate Users * Novell (support.novell.com) Mike Lyons, vice president of Americas support, Novell, 122 E. 1700 S., Provo, Utah 84606. E-mail: mlyons@novell.com. Best Site for Technical Users * Bentley Systems Bentley Systems, Incorporated, provides software for the "Design, construction and operation of the world's infrastructure". The company’s software serves the building, plant, civil, and geospatial vertical markets in the areas of architecture, engineering, construction (AEC) (www.bentley.com/select/) Carla Stata, supervisor, support technologies group, Bentley, 690 Pennsylvania Ave., Extort To compel or coerce, as in a confession or information, by any means serving to overcome the other's power of resistance, thus making the confession or admission involuntary. To gain by wrongful methods; to obtain in an unlawful manner, as in to compel payments by means of threats of , Penn. 19341; 610/458-2736. E-mail: carla.stata@bentley.com. Best Site for International Users * Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. (www.cisco.com) Joseph Choi, CCO (Chief or Corporate Compliance Officer) The executive person in charge of compliance issues, regulatory requirements, internal controls and managing audits within an enterprise or organization. globalization globalization Process by which the experience of everyday life, marked by the diffusion of commodities and ideas, is becoming standardized around the world. Factors that have contributed to globalization include increasingly sophisticated communications and transportation program manager, Cisco, 170 W. Tasman Dr., San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. 951340-1706; 408/527-5594. E-mail: jochoi@cisco.com. Best Site for Consumer Users * Network Associates (mhd.nai.com) Shari Ahlberg, manager of online & advanced systems, Network Associates, 4099 McEwen, Dallas, Tex. 75244; 972-855-2644. E-mail: shari_ahlberg@nai.com. Best Small Company Site * Trellix Corp. (support.trellix.com) Paul Slmpson, director of customer service & support, Trellix, B 1 Sawyer Rd., Waltham, Mass. 02454; 781/788-9436. E-mail: pauls@trellix.com. Ian Gilbert, webmaster, Trellix, 51 Sawyer Rd., Waltham, Mass. 02454; 781/ 788-9400. E-mail: iang@trellik.com. Panel of Judges Panel of Judges is an indie pop band from Melbourne, Australia. Members
Michael Blaisdell Knowledge Networks Dave Brown Service Management International Katherine Grayson Customer Support Management Nina Kawalek Software Company Restructuring Services Kay Khandpur Promentis Solutions Merra Lee Moffit Knowledge Networks Mike Pritchard Five Circles Internet Services Dick Szymanskl Integrity Support Consulting Jasmine Wevers MJM MJM Multi-Jet Modeling (prototyping manufacturing) MJM Metropolitan Japanese Ministry MJM Married Jewish Male Technologies |
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