The Teltone Heart: Enhanced Off OfficeLink For Remote Workers.Teltone Corp. announced general availability of its OfficeLink 2000 version 2.2. This latest version incorporates new VoIP capabilities to the original product that are designed to allow access by geographically dispersed dis·perse v. dis·persed, dis·pers·ing, dis·pers·es v.tr. 1. a. To drive off or scatter in different directions: The police dispersed the crowd. b. call center agents and knowledge workers to the enterprise phone system using a Windows-based PC connected to the Internet via a single IP connection. Remote workers can switch from a VoIP connection to a PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. connection and vice-versa at any time, ensuring continuous toll-quality voice connections. Product enhancements also allow for dual configuration systems that support both analog and VoIP connections. Operating in the familiar Windows environment (1) (upper case "W") Refers to computers running under a Microsoft Windows operating system. (2) (lower case "w") Also called a "windowing environment," it refers to any software that provides multiple windows on screen such as Windows, Mac, Motif and X Window. , OfficeLink 2000 renders itself as a "soft phone," and users have access to other IP-based resources such as e-mail, the Internet and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications. Also included is AutoClient, an enhanced system capability allowing users to continue handling calls and log out of the ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. in the event of a PC crash or network failure. |
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