The PMA Insurance Group Announces Results of Client Satisfaction Survey; 95 Percent of Client Respondents Reported That PMA Has Met or Exceeded Their Service Expectations.

BLUE BELL, Pa. -- The PMA Insurance Group (PMA), a property casualty insurer specializing in workers' compensation, is achieving high levels of client satisfaction with its services, according to the results of a 2005 survey.

According to the survey of its clients conducted by an independent opinion research consultant for the Blue Bell, Pennsylvania based insurer:

--  95 percent of clients responded that PMA has exceeded, fully
        met, or generally met their service expectations.

    --  In fourteen service categories that respondents were asked to
        evaluate PMA's performance, PMA scored an "Excellent/Good"
        rating of 90 percent or above, including the following
        categories

        --  Ease of Doing Business with PMA

        --  Ease of Reporting Claims to PMA

        --  Quality of Local Service

        --  Treatment of Claimants

        --  Overall Claims Management

        --  Understanding Your Business

        --  Timeliness of Claims Processing & Payment

According to James P. Murphy, Ph.D., of J.P. Murphy & Company, the research firm that conducted the survey, "We have measured client satisfaction in diverse business settings, including many studies on property/casualty and life/health insurance services for both regional and national employers. It is rare to encounter the high scores and enthusiastic endorsement of both contact staff and service delivery solutions that were seen in the 2005 survey of nearly 500 PMA Insurance Group clients."

In the survey, respondents provided insights into the specific services that are most valued by them. They responded that capabilities that alleviate the administration of workers' compensation insurance process-including ease of reporting losses, timely claims processing and responsiveness to requests-are of greatest importance.

"At PMA, our focus is our customers. We are deeply committed to providing our clients with exceptional service and an ease of doing business," said Vincent T. Donnelly, President and Chief Executive Officer of The PMA Insurance Group. "We are extremely pleased with the survey results and the positive feedback serves as a testament to the strength of our service model." Mr. Donnelly added that PMA's employees are the key to PMA's successful delivery of service. "Our staff is passionate about providing the best possible service to our clients. I appreciate their dedication, focused execution and commitment to our clients."

The PMA Insurance Group's service model is known for its consistent focus on:

--The creation of easy-to-administer risk management programs for mid-and large size customers;

--The creation of a safe and hazard-free workplace for employers and their employees; and

--The cost-effective management of claims with emphasis upon timely returning employees to the workplace who have sustained a worked-related injury.

The PMA Insurance Group

The PMA Insurance Group serves mid- and large-size employers ranging from health care systems and universities to manufacturing and retail companies with a comprehensive program of risk management services and products, including risk control, claims management and medical cost containment.

Known for service excellence and high levels of customer satisfaction, The PMA Insurance Group is a performance-oriented workers' compensation specialist also offering other casualty lines of insurance, including commercial automobile, commercial multi-peril, and general liability, to mid- and large size employers.

With 17 offices from New York to Florida, The PMA Insurance Group is headquartered in Blue Bell, Pennsylvania. The PMA Insurance Group includes Pennsylvania Manufacturers' Association Insurance Company, Manufacturers Alliance Insurance Company and Pennsylvania Manufacturers Indemnity Company, which are subsidiaries of PMA Capital Corporation (NASDAQ:PMACA).

For more information, please visit our website at www.pmagroup.com