The New DHL Makes U.S. Debut; DHL and Airborne Express United: Poised to Take On the Competition.Business Editors PLANTATION Plantation, city (1990 pop. 66,692), Broward co., SE Fla., a residential suburb of Fort Lauderdale; inc. 1953. The city has grown rapidly along with the development of S Florida. , Fla.--(BUSINESS WIRE)--Feb. 16, 2004 DHL DHL abbr. 1. Doctor of Hebrew Letters 2. Doctor of Hebrew Literature announced today it has reached a major milestone in the integration of DHL and Airborne Express Airborne Express (IATA: n/a, ICAO: ABX, and Callsign: Abex) was an express delivery company and cargo airline. Headquartered in Seattle, Washington, its hub was at Wilmington, Ohio. . After only six months, both companies have integrated the majority of their ground and courier A monospaced typeface originating from the typewriter that is commonly used for letters. It is still considered by many to be the "appropriate" typeface for business correspondence. networks, and are now launching several new programs for customers. Shipping and logistics customers will benefit from the combination of an expanded domestic portfolio, and a powerful global network. The newly combined DHL offers a seamless customer experience; one combined product offering for new customers; one contact for sales representation; one pricing program for new customers; one integrated ground network; one courier for pickup and delivery; one web-based shipping solution; one world class web site at http://www.DHL-usa.com, and one customer service number (1-800-CALL DHL). "Shipping and logistics customers have enthusiastically embraced the marriage of these two world-class organizations, as it provides them with a viable, flexible alternative in a market that sorely sore·ly adv. 1. Painfully; grievously. 2. Extremely; greatly: Their skills were sorely needed. needs both," said John Fellows, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of DHL Holdings (USA), Inc. "Customers of the new DHL are empowered with more choices in their shipping options than ever before, as they reap the benefits of the most extensive global transportation network in the industry." Integrated Product line A full, global product portfolio is now available to help customers manage their most formidable shipping challenges. DHL's new U.S. product portfolio provides shippers with the best of both worlds -- the world-class international services of DHL powerfully combined with the strong domestic service offerings of Airborne. DHL customers now have access to more domestic delivery options, including several next day delivery options, the prepaid pre·pay tr.v. pre·paid, pre·pay·ing, pre·pays To pay or pay for beforehand. pre·pay  ment n. ShipReady
(formerly FlightReady) service, and DHL@home (formerly airborne@home), a
best-in-breed business-to-residential delivery service in partnership
with the U.S. Postal Service The U.S. Postal Service (USPS) processes and delivers mail to individuals and businesses within the United States. The service seeks to improve its performance through the development of efficient mail-handling systems and operates its own planning and engineering programs. . In addition, customers now have access to
DHL's extensive global network, including DHL's International
Services, Logistics Services, Air Freight air freight n → flete m por aviónair freight n → fret aérien air freight air n → Luftfracht f & Ocean Services, and Global Mail. (For a full view of DHL's combined new product line, please see the product portfolio below.) New Web Site Today, DHL launches a brand new web site at www.DHL-usa.com. In addition to several new online self-service shipping capabilities, customers will notice expanded tracking options, enhanced international support features, and improved ground service mapping. Customer Service All customer service functions have been integrated to provide a single point of contact, at 1-800-CALL DHL. New DHL customers, as well as heritage customers of DHL and Airborne, now have a single point of contact to receive the highest levels of customer support in the industry. Freight Forwarding Integration DHL has consolidated its U.S. freight services into its dedicated logistics division. DHL has also transferred all Airborne international air freight and ocean customers to the logistics division, which provides customized worldwide logistics solutions for air and sea freight, regardless of size and weight. The combination of DHL's express services and air, ocean and domestic heavyweight heavyweight - High-overhead; baroque; code-intensive; featureful, but costly. Especially used of communication protocols, language designs, and any sort of implementation in which maximum generality and/or ease of implementation has been pushed at the expense of mundane freight services, along with its customs brokerage and supply chain services, enables the new DHL to become the single source for all customers' shipping and logistics needs. Information Technology DHL has consolidated all IT functions across the Americas into one location, DHL's Americas Information Services See Information Systems. Center (AMIS A·mis , Kingsley 1922-1995. British writer best known for his novels, including Lucky Jim (1954) and Jake's Thing (1978). ) in Scottsdale, Arizona Scottsdale (O'odham Vaṣai S-vaṣonĭ) is a city in Maricopa County, Arizona, United States, adjacent to Phoenix. Scottsdale has become internationally recognized as a premier and posh tourist destination, while maintaining its own identity and culture as " . The AMIS facility is a state-of-the-art global data center capable of both serving the DHL business in the Americas and managing global shared services shared services, n.pl the administrative, clinical, or other service functions that are common to two or more hospitals or their health care facilities and used jointly or cooperatively by them. , while at the same time reducing overall I.S. costs, improving service, and supporting increased collaboration between various I.S. departments. One of three central command points for DHL's global computing computing - computer and telecommunications network A telecommunications network is a of telecommunications links and nodes arranged so that messages may be passed from one part of the network to another over multiple links and through various nodes. , the Scottsdale facility ensures customers have the highest level of support twenty-four hours a day. Rebranding New DHL courier uniforms are being introduced this month. Rebranding activities are now underway, with the new DHL yellow and red rapidly being introduced on all facilities, drop boxes, vehicles, marketing materials and packaging. "The culmination of many months of planning and preparation has paid off, as business shippers now have access to a new, dynamic alternative in the U.S. market," said John Fellows, CEO of DHL Holdings (USA), Inc. "The new DHL will give customers what they want; best-in-class service tailored to the needs of our customers, at the best value in the industry." About DHL DHL is the world's leading express and logistics company offering customers innovative and customised solutions from a single source. With global expertise in solutions, express, air and ocean freight and overland o·ver·land adj. Accomplished, traversing, or passing over the land instead of the ocean: an overland journey; an overland route. adv. transport, DHL combines worldwide coverage with an in-depth understanding of local markets. DHL's harmonized har·mo·nize v. har·mo·nized, har·mo·niz·ing, har·mo·niz·es v.tr. 1. To bring or come into agreement or harmony. See Synonyms at agree. 2. Music To provide harmony for (a melody). international network links more than 220 countries and territories worldwide. DHL continues to be at the forefront of technology and, with over 170,000 dedicated employees, guarantees fast and reliable services aimed at exceeding customers' expectations. Based in Brussels, Belgium, DHL is 100% owned by Deutsche Post Deutsche Post AG (ISIN: DE0005552004, LSE: DPO) is a German post, logistics and courier headquartered in Bonn, previously the German state-owned mail monopoly. It has 520,000 employees in more than 220 countries and territories worldwide and generated revenue of € 60. World Net. For more information about DHL, please visit our Web site at http://www.dhl-usa.com.
Product Portfolio
DHL offers complete domestic and international coverage with
service to 120,000 destinations in more than 220 countries and
territories.
DHL Express Shipping Services
SAME DAY
--------
Same Day
-- Guaranteed same day delivery of urgent shipments, available 24/7
-- Any size, any weight, anywhere in the U.S. and more than 200
countries throughout the world
TIME DEFINITE PRODUCTS
----------------------
Next Day 10:30 a.m.
-- Delivery by 10:30 a.m. to primary delivery areas in the 48
contiguous United States
-- Money Back Guarantee for packages any size up to 56" x 36" x 25",
any weight up to 150 lbs.
Next Day 12:00 p.m.
-- Delivery by 12:00 p.m. to most of the U.S. and Puerto Rico
-- Money Back Guarantee for packages any size up to 56" x 36" x 25",
any weight up to 150 lbs.
Next Day 3:00 p.m.
-- Delivery by 3:00 p.m. to primary delivery areas in the 48
contiguous United States
-- Money Back Guarantee for packages any size up to 56" x 36" x 25",
any weight up to 150 lbs.
Worldwide Priority Express (WPX)
-- Door-to-door international delivery of customs-dutiable shipments
to more than 120,000 destinations in 220 countries and territories
throughout the world
-- Guaranteed delivery in 1-5 business days
-- Any size and any weight shipments
International Document Service
-- Door-to-door international delivery of non-dutiable shipments to
more than 120,000 destinations in 220 countries and territories
-- Guaranteed delivery in 1-5 business days
-- Any size and any weight shipments
Import Express
-- One invoice, one currency and one solution to manage importing
-- Guaranteed delivery in 1-5 business days
-- Any size and any weight shipments
DAY DEFINITE PRODUCTS
---------------------
2nd Day
-- Delivery by 5:00 p.m. on the second business day to anywhere in
the U.S. and Puerto Rico
-- Money Back Guarantee for packages any size up to 56" x 36" x 25",
any weight up to 150 lbs.
Ground
-- 1-6 business day delivery by end of day to anywhere in the 48
contiguous United States
-- Money Back Guarantee for packages any size up to 56" x 36" x 25",
any weight up to 150 lbs.
@home and mediamail@home
-- Expedited service for business-to-residential locations, reaching
95% of U.S. population, including P.O. boxes
-- Flexible delivery options of 2-4 or 2-7 days
-- Saturday delivery at no extra charge
OTHER SERVICES
--------------
-- Value Added
-- Logistics
-- Global Mail
-- Air & Ocean Services
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