The Kenya connection.You just bought a new computer. You need someone to talk you through setting up your broadband connection See broadband and wireless broadband. , so you call that 800 number. The techie A technical person. See hacker and programmer. who helps you could be a Kenyan working for KenCall, a call center in Nairobi. KenCall is the largest of Kenya's blooming A condition with older CCD devices that causes distortion at the pixel level. It occurs when the electrical charge created exceeds the storage capacity of the device and spills over into adjacent pixels. Newer CCDs incorporate anti-blooming circuitry to drain the excess charge. See CCD. outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. call centers, with almost 300 employees and annual, revenues that have grown to $3.5 million since it opened three years ago. The company's founders wanted to do good for their country and for themselves by taking advantage of Kenya's large pool, of educated, English-speaking talent to break into the outsourcing industry. KenCall is one reason Kenya's economy grew 6 percent last year. Yes, Kenya still. has all the ills of other African states, from AIDS to poverty. But now Kenya also has a democratically erected government that is [earning to get out of the way of entrepreneurs and to get them the bandwidth they need to compete globally. It's too early to declare Kenya an economic "African Tiger," but something is stirring here that bears watching--and KenCall is emblematic em·blem·at·ic or em·blem·at·i·cal adj. Of, relating to, or serving as an emblem; symbolic. [French emblématique, from Medieval Latin embl of it. |
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