The Customer Respect Group Announces 2005 Privacy Report Focused on How Corporations Treat Online Customers; Report Is Most Comprehensive Survey of Policies and Practices for Privacy Issues at 464 Corporate Web Sites.IPSWICH Ipswich, city, England Ipswich, city (1991 pop. 129,661) and district, Suffolk, E England, on the Orwell estuary 12 mi (19 km) from its entry into the North Sea. Ipswich is the county seat of Suffolk. , Mass. -- The Customer Respect Group, an international research and consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a that focuses on how corporations treat their customers online, today released select findings from its 2005 Privacy Report. The Privacy Report reflects the state of online privacy offered by major North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. companies in the first half of 2005. It analyzes 464 corporate Web sites to determine critical trends in 21 online privacy factors. The Privacy Report looks at actual practices employed such as usage of supplied personal data, transparency (1) The quality of being able to see through a material. The terms transparency and translucency are often used synonymously; however, transparent would technically mean "seeing through clear glass," while translucent would mean "seeing through frosted glass." See alpha blending. of policies and "opt-in To purposefully accept some situation or condition ahead of time. For example, to opt-in to an e-mail campaign means that you want to receive periodic newsletters or information, which may include advertising from the publisher or third parties. " vs. "opt-out" policies. The report provides a benchmark of all 464 companies and will become a major source to find usage of best practices so that organizations can see how their Web sites match up and then improve their sites. Each of the factors was judged across a wide range of possible responses to create additional granularity The degree of modularity of a system. More granularity implies more flexibility in customizing a system, because there are more, smaller increments (granules) from which to choose. . According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Terry Golesworthy, president of The Customer Respect Group, "Privacy concerns are one of the major obstacles for the next level of adoption of the Web by the online customer. We believe this report will help companies make changes before privacy concerns affect their corporate reputations and brands." The 40-page report includes comprehensive sections on email marketing, sharing of personal data, providing access to privacy policies, communicating privacy policies, use of cookies, submission of personal data and providing users with control over data. The 2005 Privacy Report can be purchased for $395. The underlying data collected on all 464 Web sites across all the factors can be purchased separately. Interested parties may visit www.customerrespect.com, call 617-378-3173 or email info@customerrespect.com. About The Customer Respect Group The Customer Respect Group is an international research and consulting firm that uses its Customer Respect Index (CRI CRI constant-rate infusion. (TM)) and Privacy Index to help companies improve how they treat their customers online. It provides leadership in the objective and scientific measurement of a customer's online experience. Many of the largest U.S. companies have already adopted the CRI methodology to improve online customer satisfaction and loyalty. The Customer Respect Group is headquartered in metropolitan Boston. For additional information, visit www.customerrespect.com, call 617-378-3173 or email info@customerrespect.com. |
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