The Customer Group's Christen Campi Receives Rave Reviews from Mercy College on CRM Presentation.Business Editors CHICAGO--(BUSINESS WIRE)--Aug. 6, 2002 The Customer Group, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , a niche consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a specializing in Customer Interaction Excellence, www.customergroup.com, was honored recently when Managing Director, Christen chris·ten tr.v. chris·tened, chris·ten·ing, chris·tens 1. a. To baptize into a Christian church. b. To give a name to at baptism. 2. a. Campi, was invited to speak at Mercy College about Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ). The opportunity arose because one of the students, Maggie Fernandez, read a CRM article authored by TCG (Trusted Computing Group, Beaverton, OR, www.trustedcomputinggroup.org) The successor to the Trusted Computer Platform Alliance (TCPA), announced in 2003 by founding members AMD, HP, IBM, Intel and Microsoft. . Being the curious student, she called the company's NY office, which is headed up by Ms. Campi. Christen addressed the students of Mercy's Master of Science in Internet Business Systems Masters Program http://grad.mercy.edu/ibs/index.htm. During her presentation, she defined CRM, explained how it works and why it often fails. She also revealed the top CRM vendors and moderated an open discussion on the students' favorite customer experiences and explained how CRM played a role in each of those experiences. Below are a few comments from professors and students who attended Ms. Campi's session: "Mercy College was very fortunate to recently have Ms. Christen Campi, of The Customer Group, as a guest lecturer at THE CENTER FOR DIRECT MARKETING. Ms. Campi's in-depth knowledge of CRM was very evident and much appreciated by the large audience of students and professors alike. We look forward to Ms. Campi returning with another information packed presentation soon." -- Prof. Walter Neff, Program Director "Christen Campi's presentation helped my students to link their theoretical knowledge to industry experience. Christen's points on change management in CRM implementation were remarkable. We are looking forward to hosting her again in our new Manhattan campus." -- Barbaros Ozdogan, MBA/Instructor, MS Internet Business Systems "I enjoyed Ms. Campi's presentation; it offered clear insight into the diverse facets of CRM in an ever-changing business environment." -- Tina Bonanno, Mercy College Student and Publication Manager, American Journal of Psychotherapy The American Journal of Psychotherapy is the official journal of the Association for the Advancement of Psychotherapy. It began publishing in 1939. It is published 4 times a year. External links
About The Customer Group, LLC Founded in 1999 and based in Chicago, The Customer Group, LLC (TCG) is a niche consulting firm, advising businesses in the delivery of Customer Interaction Excellence(TM). The company also operates regional offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of and Atlanta. The Customer Group's world-class team of consultants average over 10 years of real world experience in developing business strategy, designing effective customer-facing operations and deploying enabling technology. Using the Company's proven methodology, CustomerAcuity(TM), consultants work with companies to enhance their customer experience. The Customer Group believes that customer relationships drive business results and relationships are built one interaction at a time. The company's results-driven and experienced based approach delivers pragmatic solutions and tangible results. Clients include Orbitz.com, Bank One, Charter One Bank, Credit Suisse First Boston Credit Suisse First Boston was originally the trading name of the Financière Crédit Suisse-First Boston, a London-based 50-50 investment banking joint venture formed in 1978 between the First Boston Corporation and Credit Suisse. , The Pampered pam·per tr.v. pam·pered, pam·per·ing, pam·pers 1. To treat with excessive indulgence: pampered their child. 2. Chef and many more. For information, please visit www.customergroup.com or call 1-800-452-9588. |
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