The Center of It All: NAA targets Orlando for its 2002 Education Conference & Exposition.You won't want to miss being at The Center of It All when more than 4,000 multifamily housing professionals meet in Orlando, Fla., for the National Apartment Association (NAA NAA Nomina Anatomica Avium. ) Education Conference & Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. . This annual conference, held specifically to meet the educational needs of multifamily housing professionals, boasts more than 30 educational sessions, 450 exhibit booths, nationally known keynote keynote /key·note/ (ke´not) in homeopathy, the characteristic property of a drug that indicates its use in treating a similar symptom of disease. speakers, topical topical /top·i·cal/ (top´i-k'l) pertaining to a particular area, as a topical antiinfective applied to a certain area of the skin and affecting only the area to which it is applied. top·i·cal adj. experts in the multifamily housing industry and nationally known entertainment. For three short days, you too can be at the center of it all. The 2002 NAA Education Conference & Exposition will be held June 27-29, 2002, in Orlando, Fla., at the brand new Gaylord Palms Resort & Convention Center (formerly named the Opryland Hotel Florida). This exciting and unique venue provides state-of-the-art facilities, extremely convenient access to the major attractions in the Orlando area, and best of all, sleeping rooms, meeting space and the exposition hall all under one roof. NAA's education sessions provide current topics and trends that affect the multifamily housing industry. From training to legal issues, customer service to marketing and leadership to human resource management, quality education is the backbone to the success of the NAA Education Conference & Exposition. The 2002 NAA Education Conference & Exposition is also a perfect opportunity to extend your business trip for a family vacation. Bring the kids, friends or significant others. The Gaylord Palms Resort is located only five minutes from the gates of Walt Disney World Noun 1. Walt Disney World - a large amusement park established in 1971 to the southwest of Orlando Orlando - a city in central Florida; site of Walt Disney World and is centrally located, only minutes away from additional attractions, such as Sea World and Universal Studios. Complete the registration form included in this issue of Units magazine or visit the NAA Web site at www.naahq.org for more information. Make sure you don't miss being at The Center of It All. Keynote Speakers Rudolph Giuliani On Thursday, June 27, 2002, the Honorable Rudolph "Rudy" Giuliani kicks off the 2002 NAA Education Conference & Exposition at the Opening General Session. As America reeled from the terrorist attacks that rocked its foundation, Giuliani stood firm with confidence, compassion compassion, n a profound awareness of another's suffering coupled with a desire to alleviate that suffering. and unswerving commitment, serving as one of many examples of heroism Heroism See also Bravery. Achilles Greek hero without whom Troy could not have been taken. [Gk. Lit.: Iliad] Aeneas Trojan hero; legendary founder of Roman race. [Rom. Lit. to the entire world. Giuliani calmed, consoled and reassured re·as·sure tr.v. re·as·sured, re·as·sur·ing, re·as·sures 1. To restore confidence to. 2. To assure again. 3. To reinsure. the public, while urging the people to return to their normal lives and to not let the terrorists achieve their aim of disrupting life. The remarkable leadership of Giuliani and the extraordinary heroism of his fellow New Yorkers restored faith in the ideals that are so vital to a free society during one of the saddest times in American history. In honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. of his remarkable resolve and leadership, Time magazine named Rudy Giuliani Rudolph William Louis "Rudy" Giuliani (born May 28, 1944) is an American lawyer, businessman, and politician from the state of New York. Formerly Mayor of New York City, Giuliani is currently seeking the Republican nomination in the 2008 United States presidential election. their 2001 Person of the Year and on Feb. 13, 2002, Giuliani received an honorary knighthood knighthood: see chivalry; courtly love; knight. from Queen Elizabeth Queen Elizabeth, or Elizabeth, may refer to: Living people
Bohemia Based on his own personality and his personal management principles, Giuliani has made New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of one of the greatest places to live and one of the most productive places to work. Don't miss this opportunity to see the Honorable Rudy Giuliani on June 27, 2002, at the Opening General Session of the NAA Education Conference & Exposition. Dave Barry For the English musician, see . David Barry, Jr. (born July 3, 1947) is a bestselling American author and Pulitzer Prize-winning humorist who wrote a nationally syndicated column for the The Miami Herald from 1983 to 2005. On Friday, June 28, 2002, learn how to turn the worries and stresses of work into humor humor, according to ancient theory, any of four bodily fluids that determined man's health and temperament. Hippocrates postulated that an imbalance among the humors (blood, phlegm, black bile, and yellow bile) resulted in pain and disease, and that good health was and positive experiences as renowned humorist hu·mor·ist n. 1. A person with a good sense of humor. 2. A performer or writer of humorous material. humorist Noun a person who speaks or writes in a humorous way Dave Barry entertains NAA. Barry, a Pulitzer Prize-winning columnist columnist, the writer of an essay appearing regularly in a newspaper or periodical, usually under a constant heading. Although originally humorous, the column in many cases has supplanted the editorial for authoritative opinions on world problems. and author, will give NAA attendees a chance to laugh a little while continuing to stay current with the trends in the multifamily housing industry. Recently out with his new book, Dave Barry Hits Below the Beltway, Barry is sure to entertain and enlighten en·light·en tr.v. en·light·ened, en·light·en·ing, en·light·ens 1. To give spiritual or intellectual insight to: attendees with his humor and perspective. Barry's new book is his take on American politics and, especially; Washington, D.C. Barry also cracks the income tax code and explains the growth(s) of government, congressional hearing Congressional hearings are the principal formal method by which committees collect and analyze information in the early stages of legislative policymaking. Whether confirmation hearings — a procedure unique to the Senate — legislative, oversight, investigative, or a difficulties and the persistent rumors For other uses, see Rumor (disambiguation). Rumors is a farcical play by Neil Simon. At its start, several affluent couples gather in the posh suburban residence of a couple for a dinner party celebrating their tenth anniversary. of the influence of capital in the Capitol Capitol, seat of the U.S. Congress Capitol, seat of the U.S. government at Washington, D.C. It is the city's dominating monument, built on an elevated site that was chosen by George Washington in consultation with Major Pierre L'Enfant. . Barry is a humor columnist for the Miami Herald and his column appears in more than 500 newspapers in the United States Newspapers have declined in their influence and penetration into American households over the years. The U.S. does not have a national paper per se, although the influential dailies the New York Times and the Wall Street Journal are sold in most U.S. cities. and abroad. Barry has written a total of 23 books including: Dave Barry in Cyberspace Coined by William Gibson in his 1984 novel "Neuromancer," it is a futuristic computer network that people use by plugging their minds into it! The term now refers to the Internet or to the online or digital world in general. See Internet and virtual reality. Contrast with meatspace. , Dave Barry Talks Back, Dave Barry is from Mars and Venus and Dave Barry is Not Taking This Sitting Down. Don't miss out on the fun of Dave Barry on Friday, June 28, 2002. Leadership Training Sessions The 2002 NAA Education Conference & Exposition features Leadership Training Sessions led by Bill Williams, from J.D. Power and Associates Inc., who will share insights into the multifamily housing industry, and Doug Lipp, who will take you on an exciting adventure through the Magic of Disney. Bill Williams J.D. Power & Associates Inc. Bill Williams from J.D. Power and Associates Inc., the leading authority in benchmarking the best and brightest, will help you sort through some of the most challenging problems you face in market research and analysis. In The Marketing Sweet Spot: Getting the Media and Message Just Right, Williams will offer a how to and why presentation on fine-tuning your marketing and media plan. You will leave with insight into the motivations of different consumer markets and new ideas "New Ideas" is the debut single by Scottish New Wave/Indie Rock act The Dykeenies. It was first released as a Double A-side with "Will It Happen Tonight?" on July 17, 2006. The band also recorded a video for the track. on the fine art of persuasion PERSUASION. The act of influencing by expostulation or request. While the persuasion is confined within those limits which leave the mind free, it may be used to induce another to make his will, or even to make it in his own favor; but if such persuasion should so far operate on the mind and competitive advantage. Williams has senior level experience in a variety of accounts at J. Walter Thompson Walter Thompson refers to:
BBDO Bringing Biogeographic Data Online , and McCann Erickson McCann Erickson is a global advertising agency network, with offices in over 130 countries and almost eight decades of multinational experience . McCann is a subsidiary of the Interpublic Group of Companies , in the U.S., Canada and Europe, and is currently Executive Director of Media and Marketing Services Group. Doug Lipp Former Head of Training at Disney University The Disney University (DU) is a job training location for Cast Members located at Walt Disney World in Orlando Florida, Disneyland's Team Disney Anaheim, and Burbank's Team Disney Headquarters. As the former Head of Training at Disney University, Lipp will take the NAA audience on an entertaining, yet informative, "behind the scenes" tour of the Walt Disney Noun 1. Walt Disney - United States film maker who pioneered animated cartoons and created such characters as Mickey Mouse and Donald Duck; founded Disneyland (1901-1966) Disney, Walter Elias Disney Co. to learn about both its successes and how it overcame some spectacular challenges. Great service is a delicate balance that attends to both the "art" and "science" needs of your employees and customers. If you are not taking care of both, you are losing valuable customers and employees. The hallmark hallmark, mark impressed on silverwork or goldwork to signify official approval of the standard of purity of the metal, also called plate mark. The hallmark was introduced by statute in England in 1300 and enforced by the Goldsmiths' Hall, London. of an outstanding organization is the ability to deal with setbacks, and then bounce back bounce v. bounced, bounc·ing, bounc·es v.intr. 1. To rebound after having struck an object or a surface. 2. in even stronger form. Learn how certain skills, attitudes and behaviors contribute to exceptional performance to build, win and keep market share. You won't want to miss his well-known "Life as Tigger" story. In his presentation, Lipp will show the NAA crowd how to design a system that works for the multifamily housing industry and he will outline a plan that will enable them to create customer service magic in their own companies. 26% More Education For the 2002 NAA Education Conference & Exposition, we have increased educational value by adding an extra set of education sessions and decreasing the number of sessions held at the same time. We will also be offering the most popular sessions more than once so you won't miss key topics and speakers. Some of the speakers and topics that you can look forward to seeing in Orlando include 2001 Education Conference presenters: * Bruce Bruce, Scottish royal family descended from an 11th-century Norman duke, Robert de Brus. He aided William I in his conquest of England (1066) and was given lands in England. Wilkinson--How To Sell, Convince and Persuade Others to Buy Into What You Have Learned at the NAA Education Conference & Exposition * Mary Lou Gurski--Talent 2002: How to Find It, Nurture It and Keep It * Neil Fjellestad, Carol Levey--Emotional Intelligence Applied to Property Management And many, many more! For a complete listing of the Education Sessions and topics, see the conference brochure that is included in this issue of Units. The Host Hotel: The Gaylord Palms Resort & Convention Center The Gaylord Palms Resort & Convention Center (formerly named the Opryland Hotel Florida), which opened on Feb. 2, 2002, brings the spirit, excitement and adventure of a grand tour through Florida. This brand new resort is an exciting and unique venue which provides state-of-the-art facilities, extremely convenient access to the major attractions in the Orlando area, and best of all, sleeping rooms, meeting space and the exposition hall all under one roof. The Grand Atrium is designed to offer a taste of Florida with its old-world charm. A colorful stroll through the resort reveals cobblestone streets lined with a variety of eateries, restaurants and shops reminiscent of Old St. Augustine. The Key West area features a seaside Seaside. 1 City (1990 pop. 38,901), Monterey co., W Calif., on Monterey Bay, in a fruit region; founded 1887, inc. 1954. Its economy is based largely upon tourism. California State Univ. Monterey Bay is there, on the former site of Fort Ord. wharf WHARF. A space of ground artificially prepared for the reception of merchandise from a ship or vessel, so as to promote the convenient loading and discharge of such vessel. with bright colors and a 60-foot Sail Boat with its own seafood seafood Edible aquatic animals excluding mammals, but including both freshwater and ocean creatures. Seafood includes bony and cartilaginous fishes, crustaceans, mollusks, edible jellyfish, sea turtles, frogs, sea urchins, and sea cucumbers. bar. A hike through the Everglades evokes a feeling of mysterious swamps, including bogs and cypress Cypress, city, United States Cypress (sī`prəs), city (1990 pop. 42,655), Orange co., S Calif. near Long Beach; inc. 1956. Forest Lawn–Cypress, a branch of the famous cemetery in Glendale, Calif. trees with a treetop path through the area overlooking o·ver·look tr.v. o·ver·looked, o·ver·look·ing, o·ver·looks 1. a. To look over or at from a higher place. b. a rustic steakhouse. The Gaylord Palms Resort offers a wide variety of guest room selections throughout its four unique areas including: * St. Augustine--an ambience am·bi·ence n. Variant of ambiance. ambience or ambiance Noun the atmosphere of a place Noun 1. of true old-world appeal; * Key West--an island motif motif, in literature motif (mōtēf`), in literature, term that denotes the recurrent presence of certain character types, objects, settings, or situations in diverse genres and periods of folklore and literature. with the colorful spirit of the tropics tropics, also called tropical zone or torrid zone, all the land and water of the earth situated between the Tropic of Cancer at lat. 23 1-2°N and the Tropic of Capricorn at lat. 23 1-2°S. ; * the Everglades--the warmth and intrigue Intrigue See also Conspiracy. Borgias 15th-century family who stopped at nothing to gain power. [Ital. Hist.: Plumb, 59] Ems dispatch Bismarck’s purposely provocative memo on Spanish succession; sparked Franco-Prussian war (1870). of Florida; and * the Emerald Bay--a distinctive selection of rooms, set apart from all other areas of the hotel, creating a boutique Boutique A small investment firm specializing in offering specific, but limited services to a select number of individuals. Notes: These investment firms are the alternatives to large financial supermarkets. They provide a highly personalized environment for investing. environment. The Gaylord Palms Resort captures the essence of the sunshine state wrapped in the long-standing tradition of southern hospitality and allows conference attendees easy access to everything that they will need at the NAA Education Conference & Exposition--the education sessions, exhibit hall and the guest rooms, all under one roof. Here are additional features at the Gaylord Palms Resort: Restaurants/Lounges * Sunset Sam's Fish Camp--The towering mast mast, large metal or timber pole secured vertically or nearly vertically in a ship, used primarily for supporting sails and rigging. The mast is as old as sailing vessels, and the oldest sailboats depicted (those of ancient Egypt) had a small mast placed forward and of the 60-foot sailboat Gaylord is the landmark for this "harbor of hip," Sunset Sam's. A tropical oasis oasis (ōā`sĭs), an area within a desert where the water table reaches the surface, with enough moisture to permit the growth of vegetation. The water may come up to the surface in springs, or it may collect in mountain hollows. of island excitement, the menu features a creative fusion of Floridian and Caribbean favorites Another term for bookmarks, which was popularized by Microsoft's Internet Explorer browser. See favicon and Internet Explorer. , including the freshest seafood prepared to your specifications. Sunset Sam's will bring you back to the days of Ernest Hemingway Noun 1. Ernest Hemingway - an American writer of fiction who won the Nobel prize for literature in 1954 (1899-1961) Hemingway , sitting dockside with oversized o·ver·size n. 1. A size that is larger than usual. 2. An oversize article or object. adj. o·ver·size also o·ver·sized Larger in size than usual or necessary. cocktails. At sunset, a lively celebration begins, giving an excuse to party every night. Look no further--you've found the good life. * Old Hickory Hickory, city, United States Hickory, city (1990 pop. 28,301), Burke and Catawba counties, W N.C., at the foot of the Blue Ridge Mts.; inc. 1870. It is a processing and trade center for an abundant agricultural region (grain, soybeans, poultry, hogs, Steakhouse Retreat--Take the winding path over the mysterious swamps of the Everglades to our rustic steakhouse retreat, Old Hickory. At Old Hickory, you'll find retro [Latin, Back; backward; behind.] A prefix used to designate a prior condition or time. cocktails and enjoy the highest quality Certified See certification. Black Angus Angus (ăng`gəs), council area (1993 est. pop. 111,020), 842 sq mi (2,181 sq km), and former county, NE Scotland. Under the Local Government Act of 1973, the county of Angus became part of the Tayside region in 1975. aged cuts. Superb steaks, local flavors and game meats--including alligator--are prepared using distinctive cooking methods. An inspired wine list takes advantage of ever-changing vintages and wine auctions. * Villa de Flora Flora, in Roman religion, goddess of flowers and fertility. Her festival, the Floralia, Apr. 28–May 1, was celebrated with great gaiety and licentiousness. Market Place--This "European European emanating from or pertaining to Europe. European bat lyssavirus see lyssavirus. European beech tree fagussylvaticus. European blastomycosis see cryptococcosis. market" is set in a grand dining room of an old-world mansion MANSION. This term is synonymous with house. (q.v.) 1 Chit. Pr. 167; 2 T. R. 502; 1 Tho. Co. Litt. 215, n. 35; 9 B. & C. 681; S. C. 17 E. C. L. R. 472, and the cases there cited; Com. Dig. Justices, P 5; 3 Serg. & Rawle, 199. . Chefs stationed at six kitchens invite you to sample their culinary cu·li·nar·y adj. Of or relating to a kitchen or to cookery. [Latin cul  n creations. A seasonal
market-inspired menu features meals from the countries of the
Mediterranean--France, Italy, Greece, Spain and North Africa. Guests can
season meals to their liking by snipping fresh herbs from plants growing
at their table. A focused wine list is accentuated by traditional
Mediterranean offerings, including sangria san·gri·a n. A cold drink made of red or white wine mixed with brandy, sugar, fruit juice, and soda water. Also called sangaree. [Probably from Spanish sangría, . Breakfast at Villa de Flora gives diners Diners can mean:
adj. 1. Of or occurring during the night; nocturnal: the cat's nightly prowl. 2. Happening or done every night: the physician's nightly rounds. entertainment. * Planet Java Planet Java is a small coffeehouse chain based in Fresno, California, with additional locations in nearby Clovis and Madera. Currently, it operates three walk-in locations, two drive-thrus, one location inside Fashion Fair Mall, and three carts, two of which service California -- Featuring the best coffee drinks on the planet, as well as fresh bakery items, sandwiches, salads, wine, beer and hip drinks at all hours of the night. * The Pool Bar and Grille--provides quick service with many choices for both outdoor pool areas. Recreation/Entertainment/ Shopping * four-acre Grand Atrium with lush gardens and wondrous water features; * peaceful art deco art deco (ärt dĕkō`; är dākō`, ärt) or art moderne (är môdĕrn`, ärt) South Beach swimming pool with cabanas and sand volleyball volleyball, outdoor or indoor ball and net game played on a level court. An upright net, 3 ft (or 1 m) high, the top of which stands 8 ft (2.43 m) from the ground for men, 7 ft 4 1/8 in (2. ; * activity pool for younger guests with octopus water slide and sand-beach play area; * Canyon Ranch Canyon Ranch is a brand associated with several properties, communities, resorts, and spas. Properties & communities
Central Florida is the central region of the United States state of Florida, on the East Coast. . Canyon Ranch offers traditional spa services complete with a salon Salon, annual exhibition of art works chosen by jury and presented by the French Academy since 1737; it was originally held in the Salon d'Apollon of the Louvre. By the mid-19th cent. the Salon had become an expression of conservative, established tastes in art. , masseuse masseuse /mas·seuse/ (-sldbomacz´) [Fr.] a woman who performs massage. and state-of-the-art fitness facilities; * La Petite Academy Kids Station-an on-site, supervised su·per·vise tr.v. su·per·vised, su·per·vis·ing, su·per·vis·es To have the charge and direction of; superintend. [Middle English *supervisen, from Medieval Latin , accredited accredited recognition by an appropriate authority that the performance of a particular institution has satisfied a prestated set of criteria. accredited herds cattle herds which have achieved a low level of reactors to, e.g. child-care program; * Falcon's Fire Golf Club and other golf courses nearby; and * a retail street with fabulous shopping. Points of Interest within the Gaylord Palms Resort * Treehouse Walkway--a 150-foot walkway walkway Rehabilitation medicine An instrument used to measure the timing of foot contact and or position of the foot on the ground that climbs 30 feet into the top canopies of cypress trees. Beginning at the Florida Everglades area, the path slowly climbs over the mysterious swamps and bogs that characterize the Everglades. This vantage point will offer a view of the rustic steak house steak house or steak·house n. A restaurant that specializes in beefsteak dishes. as well as the heart of the Everglades area. * Shrimp Boat--a 60-foot floating weathered oyster oyster, edible bivalve mollusk found in beds in shallow, warm waters of all oceans. The shell is made up of two valves, the upper one flat and the lower convex, with variable outlines and a rough outer surface. boat housing a bar serving beer and light seafood fare such as oysters on the half-shell and peel-and-eat shrimp. While enjoying the food and drink on board, guests will relax to the sounds of lapping waves and view the under-water coral reef coral reef Ridge or hummock formed in shallow ocean areas from the external skeletons of corals. The skeleton consists of calcium carbonate (CaCO3), or limestone. A coral reef may grow into a permanent coral island, or it may take one of four principal forms. , as well as the lighthouse towering This article or section contains information about expected future buildings or structures. Some or all of this information may be speculative, and the content may change as building construction begins. above and the activity of the "wharf" area of the seafood restaurant. * Juice Tree--while wandering Wandering See also Adventurousness, Bohemianism, Journey, Quest. Ahasuerus German name for the Wandering Jew. [Ger. Lit. through the cobblestone streets of the Gaylord Palms' St. Augustine, guests will come to an oversized orange tree that will offer fresh orange juice directly from its branches and a variety of fresh juices and made-to-order specialty fruit drinks. Hotel & Registration Information Reserve your hotel room at the Gaylord Palms Resort by calling 407/586-2000. Remember to ask for the NAA Group Room Rate of $175 per night, single/double occupancy. For your convenience, the NAA rate will be available five days before and after the actual conference dates of June 27-29. Register for the conference by completing the registration form included in this issue of Units magazine or by visiting the NAA web site at www.naahq.org. For the best value, register by the early registration deadline of April 19, 2002. NEW in 2002! Companies registering five full paid attendees from the same office can send the sixth FREE! For complete conference coverage, check out the Conference Registration Brochure inside this issue of Units. For the latest information on the NAA Education Conference, Orlando and other attractions in the Orlando area, visit the NAA web site for links to key web sites to make your planning easy. The NAA Education Conference provides the perfect opportunity to extend a business trip into a trip for the whole family. The Gaylord Palms Resort is just 20 minutes from the Orlando Airport and is centrally located near the main attractions in the Orlando area--Walt Disney World, Sea World, Universal Studios, MGM MGM in full Metro-Goldwyn-Mayer, Inc. U.S. corporation and film studio. It was formed when the film distributor Marcus Loew, who bought Metro Pictures in 1920, merged it with the Goldwyn production company in 1924 and with Louis B. Mayer Pictures in 1925. Studios, Pleasure Island, numerous golf courses and a wide selection of fabulous restaurants. As an added convenience, the Gaylord Palms provides complimentary transportation to Walt Disney World resorts. Contact Jeremy Figoten by e-mail at jeremy@naahq.org or phone at 703/518-6141 Ext. 130 if you have questions about the conference. Education Conference & Exposition REGISTRATION BROCHURE THE CENTER OF IT ALL Orlando 2002 EDUCATION CONFERENCE COMMITTEE CHAIR: * Nancy Nicolosi Schomac Property Management, Inc. COMMITTEE MEMBERS: * Larry Bellack, CAS Sears * Pamela Bennett, CAE (1) (Computer-Aided Engineering) Software that analyzes designs which have been created in the computer or that have been created elsewhere and entered into the computer. Apartment Assn. of Greater Philadelphia * Marcia Bollinger, CAS Homestore.com * Tom Day, CAPS Hepfner, Smith, Airhart & Day, Inc. * Deane Dolben The Dolben Company, Inc. * Terry Feinberg Konnections * Mark Franks Grtr. Cincinnati & N. Ky. Apt. Assn. * Nena Gang Bay Area Apartment Assn. * Jim Hepfner, CAPS, CPM (1) (Critical Path Method) A project management planning and control technique implemented on computers. The critical path is the series of activities and tasks in the project that have no built-in slack time. Hepfner, Smith, Airhart & Day, Inc. * Barbara Herring herring, common name for members of the large, widely distributed family Clupeidae, comprising many species of marine and fresh-water food fishes, including the sardine (Sardinia), the menhaden (Brevoortia), and the shad (Alosa). , CAM cam, mechanical device cam, mechanical device for converting a rotating motion into a reciprocating, or back-and-forth, motion, or for changing a simple motion into a complex one. * Hap Hunnicutt, CAPS Equity Development Company * Rob Johnston, CAPS, CPM The Pinnacle pinnacle (pĭn`ĭkəl), minor architectural motif of vertical tapering shape, usually crowning a pier, buttress, or gable. Although sometimes it appears in Renaissance design, as in the Certosa di Pavia, it is almost exclusively a medieval Companies * Todd Todd , Sir Alexander Robertus 1907-1997. British chemist. He won a 1957 Nobel Prize for his study of nucleic acids and nucleotide structures. Katler, CAS Rent.com * Julian LeCraw Julian LeCraw & Company, Inc. * Suzanne Lovelace, CAM, NALP NALP National Association for Law Placement (Washington, DC) NALP National Apartment Leasing Professional NALP National Action Learning Programme (Ireland) Kolter Property Company * Mary Beth Marshall, CAPS, CPM * Ernie Martin * Jay McDonald Apartment Finder * Bob Metz Apartment Guide * John Mitchell Mitchell, city (1990 pop. 13,798), seat of Davison co., SE S.Dak.; inc. 1881. Mitchell is a trade, distribution, and shipping center for a dairy and livestock area. Apt. Assn. of Tarrant County Inc. * Kathy Powell, CAE Triangle Apartment Assn. * Ron Shelton, CAPS AIMCO AIMCO Apartment Investment Management Company (Columbus, OH) * Tom Shelton, CPM Greystar Management Services * Nathan Slovin, Esq. New Jersey Apt. Assn. * Marjorie Stealey Florida Apt. Assn. * Anna Swann, CPM Julian LeCraw & Company, Inc. * Dave Watkins Greystar Management Services * Mary Wessler Omni Properties Inc. * Laura Yoder Apt. Assn. of Greater Orlando Greater Orlando, alternatively known as the Orlando Area or Metro Orlando, is third most populated metropolitan region in the state of Florida, and the 27th-largest metro area in the United States. A MESSAGE FROM THE CONFERENCE CHAIR, NANCY NICOLOSI It is my great pleasure to extend an invitation to all of our NAA members and multifamily housing professionals throughout the country to register now for our 2002 NAA Education Conference & Exposition in Orlando, Fla. on June 27 - 29. A great opportunity awaits you in Orlando in June: A power-packed program with excellent education, speakers, entertainment, a comprehensive and dynamic exposition and excellent networking opportunities with meeting space, the exposition and guest rooms all under one roof! The 2002 Conference Committee has been hard at work producing the 2002 Education Conference billed as "The Center of It All." The dynamic former Mayor of New York City The Mayor of New York City is the head of the executive branch of the Government of New York City. The office administers all city services, public property, police and fire protection, most public agencies, and enforces all city and state laws within the city. , the Honorable Rudolph "Rudy" Giuliani, is the Opening Keynote Speaker and will kick-off the Education Conference on Thursday, June 27. The always humorous Dave Barry will be a Keynote Speaker and will entertain the NAA audience on Friday, June 28. There will be more than 30 informative and interesting seminars and education sessions including the extremely popular Leadership Training Sessions with 2002 speakers Bill Williams, from J.D. Power and Associates, Inc. and Doug Lipp, formerly with Disney. Other highlights include a 450-booth trade show, an Opening Party, and last but definitely not least, the Closing Gala with nationally-known entertainment Three Dog Night. It will positively be the most rewarding, exciting, educational and entertaining three days you will experience. Please join me, your fellow NAA members and thousands of multifamily housing professionals at "The Center of It All" June 27 - 29 in Orlando, Florida The city of Orlando is a major city in central Florida and is the county seat of Orange County, Florida. According to the 2000 census, the city population was 185,951. A 2006 U.S. at the Gaylord Palms Resort. It will be the best career investment you will ever make! We look forward to welcoming you to the 2002 NAA Education Conference & Exposition! Nancy Nicolosi Schomac Property Management, Inc. 2002 NAA Education Conference Chair OPENING KEYNOTE SPEAKER THE HONORABLE RUDOLPH GIULIANI Thursday, June 27, 1:00 p.m.- 2:30 p.m. On Thursday, June 27, the Honorable Rudolph "Rudy" Giuliani kicks off the 2002 NAA Education Conference & Exposition. As America reeled from the terrorist attack that rocked its foundation, Giuliani stood firm with confidence, compassion and unswerving commitment, serving as an example of heroism, with so many other heroes, to the entire world. The remarkable leadership of Giuliani and the extraordinary heroism of his fellow New Yorkers restored faith in the ideals that are so vital to a free society during one of the saddest times in American history. In honor of his remarkable resolve and leadership, Time magazine named Rudy Giuliani their 2001 Person of the Year and on February 13, 2002, Giuliani received an honorary Knighthood from Queen Elizabeth II. KEYNOTE SPEAKER DAVE BARRY Friday, June 28, 1:00 p.m.- 2:00 p.m. On Friday, June 28, learn how to turn the worries and stresses of work into humor and positives as renowned humorist Dave Barry entertains NAA. Barry, a Pulitzer Prize-winning columnist and author, will give NAA attendees a chance to laugh a little while continuing to stay current with the trends in the multifamily housing industry. Recently out with his new book, Dave Barry Hits Below the Beltway, Barry is sure to entertain and enlighten attendees with his humor and perspective. Barry has written several best sellers, including: Dave Barry in Cyberspace, Dave Barry Talks Back, Dave Barry is from Mars and Venus, and Dave Barry is Not Taking This Sitting Down. CONFERENCE HIGHLIGHTS CONFERENCE ORIENTATION If you are new to NAA or this is your first meeting with us, please join us for a conference orientation continental breakfast on Thursday morning. You'll make new acquaintances and learn how to make the most of your meeting experience. This is the perfect opportunity to meet new friends, mingle and interact with new members, first-time attendees, Board, committee and task force members. LEADERSHIP TRAINING The extremely popular Leadership Training Sessions are back and will feature Doug Lipp, who will take you on an exciting adventure through the Magic of Disney and Bill Williams, from J.D. Power and Associates, Inc., who will share insights into the motivations of different consumer markets and new ideas on the fine art of persuasion and competitive advantage. PROPERTY TOURS See Orlando's best and brightest multifamily properties on this tour. Hosts from the Apartment Association of Greater Orlando will describe the areas as well as the properties that you will see. OPENING PARTY Come join NAA on Thursday evening as we celebrate the beginning of the 2002 NAA Education Conference & Exposition. Enjoy live entertainment while you mingle and network with your colleagues over drinks and light fare. PARAGON Paragon - Mark Sherman. IEEE Software (Nov 1991). AWARDS The Annual PARAGON Awards continues to raise the bar for multifamily housing standards. Please join us in congratulating the 2002 "NAA PARAGON: A Model of Excellence" winners, at this special ceremony on Saturday night. All are welcome to attend. CLOSING GALA Celebrate the culmination of the 2002 NAA Education Conference & Exposition on Saturday evening with special entertainment guests Three Dog Night. The evening kicks off with a cocktail cocktail, short mixed drink originating in the United States and served as an appetizer. It generally has a basis of gin, whisky, rum, or brandy combined with vermouth or fruit juices and often flavored with bitters or grenadine. reception, immediately followed by a delicious Florida style dinner After dinner, get ready to dance the night away as Three Dog Night will entertain the NAA crowd. Black-tie is optional, so prepare to dress up for a night of fun, friends and incredible entertainment!
SCHEDULE OF EVENTS
TUESDAY, JUNE 25
12:00 PM - 5:00 PM * Registration
3:00 PM - 4:15 PM * Education Foundation
4:30 PM - 6:00 PM * 2002 Conference Committee
WEDNESDAY, JUNE 26
8:00 AM - 8:00 PM * Registration
8:00 AM - 10:00 AM * Legislative Committee
9:00 AM - 10:00 AM * Member Relations Task Force
* Strategic Growth Task Force
* AE Regional Liaisons
10:15 AM - 11:15 AM * Membership Committee
* NAA PAC Board of Trustees
* Communications Advisory Board
11:30 AM - 12:30 PM * Member Services Committee
* Education Committee
* IROC
12:15 PM - 1:45 PM * Budget & Finance Committee
* National Suppliers Council
* NAA PAC State Ambassador
Orientation
12:45 PM - 1:45 PM * RVP Meeting
* AEC Meeting
* Owners Forum
2:00 PM - 2:30 PM * Region Meetings
2:45 PM - 4:15 PM * Board of Directors Meeting
4:30 PM - 6:00 PM * Assembly of Delegates
Meeting
THURSDAY, JUNE 27
7:30 AM - 5:30 PM * Registration
8:00 AM - 8:45 AM * Conference Orientation
8:45 AM - 9:45 AM * A SERIES EDUCATION SESSIONS
* A1 Talent 2002: How to Find It,
Nurture It, Keep It
* A2 Industry Trends: Multifamily
Design and Development
* A3 Five Sensory Selling - The Silent
Salesperson (the Sight, Sound, Touch,
Taste and Smell of Success)
* A4 Mold: An Update
* A5 Skills for Professionals: Part I
10:00 AM - 11:00 AM * B SERIES EDUCATION SESSIONS
* B1 The Marketing Sweet Spot: Getting
the Media and Message Just Right
* B2 Make This Your Best Year Yet
* B3 Applicant Screening and the Law
* B4 Industry Trends: Technology
11:15 AM - 12:15 PM * C SERIES EDUCATION SESSIONS
* C1 Industry Trends: Energy
* C2 Emotional Intelligence: What Is
It and How Do I Use It?
* C3 Resident Satisfaction and Renewals:
What a National Study Reveals
* C4 A Funny Thing Happened On the
Way to the Sale
* C5 The Tightening Insurance Market:
How to Reduce the Impact on Your
Community
1:00 PM - 2:30 PM * Opening General Session-Rudolph
Giuliani
2:30 PM - 5:30 PM * Exhibit Hall Grand Opening Reception
6:30 PM - 8:30 PM * Opening Party
FRIDAY, JUNE 28
8:00 AM - 4:00 PM * Registration
9:30 AM - 12:30 PM * Property Tours
9:30 AM - 12:30 PM * Spouse Tours
9:00 AM - 10:00 AM * D SERIES EDUCATION SESSIONS
* D1 Skills for Professionals: Part II
* D2 The Price is Right: Negotiating
Win-Win Contracts
* D3 Get SMART - Superior Management
Attributes, Resources and Techniques
* D4 Industry Trends: Marketing
* D5 Creating a Team Environment
with World-Class Leadership
10:15 AM - 11:15 AM * E SERIES EDUCATION SESSIONS
* E1 Multifamily Conventional and
Affordable Housing Finance Update
* E2 The Marketing Sweet Spot: Getting
the Media and Message Just Right
* E3 Energize to Innovate
* E4 Industry Trends: Increasing Value
11:30 AM - 1:00 PM * F SERIES EDUCATION SESSIONS
w/Lunch
* F1 Whose Fair Housing Line Is It Anyway?
* F2 Redefining Leadership in Times
of Change
* F3 Disaster Planning: Preparing for the
Worst Has a Whole New Meaning
* F4 The Magic of Exceptional
Customer Service: Are You in Balance?
1:00 PM - 2:00 PM * Keynote Presentation-Dave Barry
2:00 PM - 5:30 PM * Exhibit Hall Open
SATURDAY, JUNE 29
8:00 AM - 2:00 PM * Registration
8:15 AM - 9:15 AM * Networking Breakfast w/Speakers
9:30 AM - 11:00 AM * G SERIES EDUCATION SESSIONS
* G1 Whose Fair Housing Line Is It Anyway?
* G2 The Magic of Exceptional
Customer Service: Are You in Balance?
* G3 How to Sell, Convince and Persuade
Others to Buy into What you Have
Learned at the NAA Education Conference
* G4 Builder/Developer Roundtables:
From Impact Fees to Antigrowth
Sentiments - What's Hot and What's
Hotter
* G5 Using Humor for a Change
11:15 AM - 12:15 PM * H SERIES EDUCATION SESSIONS
* H1 Talent 2002: How to Find It,
Nurture It, Keep It
* H2 New Technology Trends in Cash
Management
* H3 He Said/She Said:
Demystifying Communication
with the Opposite Sex
* H4 Emerging Legislative
Issues
12:15 PM - 2:15 PM * Exhibit Hall Open
6:30 PM - 7:30 PM * PARAGON Awards
Ceremony
7:30 PM - 8:00 PM * Closing Gala Reception
8:00 PM - 12:00 AM * Closing Gala - Three Dog Night
VISIT WWW.NAAHQ.ORG FOR UPDATED SPEAKER INFORMATION WHAT'S NEW IN 2002 NAA's education program addresses critical issues and timely trends affecting the multifamily housing industry. From training to legal issues, customer service to marketing, leadership to human resource management, NAA's primary goal during the Education Conference & Exposition is to keep you informed about industry trends enabling you to proactively shape the future of our industry. In addition to the fabulous education opportunities that you will have, you will also get an opportunity to see, touch and feel products and services in the exposition. You won't want to miss being at the center of it all! 26% MORE EDUCATION SESSION TIME ... We have increased educational value by adding an extra set of education sessions and decreasing the number of sessions held at the same time. We will also be offering the most popular sessions more than once so you won't miss key topics and speakers. BACK BY POPULAR DEMAND ... The extremely popular Leadership Training Sessions are back and will feature Doug Lipp, who will take you on an exciting adventure through the Magic of Disney and Bill Williams, from J.D. Power and Associates, Inc., who will share insights into the motivations of different consumer markets and new ideas on the fine art of persuasion and competitive advantage. MORE, MORE, MORE ... Education and networking are key elements to the attendees of the NAA Education Conference & Exposition. This year, in addition to the two General Sessions, Opening Party and Closing Gala, we are adding several new and exciting opportunities to network and learn. * Educational Session Lunch on Friday * Food service in the exhibit hall Thursday, Friday and Saturday * Networking Breakfast with education speakers on Saturday (Often there is too little time between the education sessions to talk with speakers about individual thoughts and ideas or to discuss a particular topic with peers who may be experiencing similar challenges.) These changes are intended to enhance your opportunities to meet new industry professionals as well as visit with old friends. MORE IS LESS ... As a result of the many requests we get from attendees who would like to bring more of their employees, we have changed our group discounts to help in this effort. This year, register 5 employees and the 6th employee comes free. The group discount rules remain the same--all employees must attend from the same office address and all must be submitted at the same time with one payment. That's it! It's that simple--bring more, pay less. This offer is available for both member and non-member full registrations. BEST OF ALL ... Full registration fees for 2002 will remain at 2001 registration rates. In fact, when you take advantage of our new group discounts, you will actually be attending the conference for less than last year's rates and receiving more educational opportunities. WWW.NAAHQ.ORG WHO ATTENDS THE EDUCATION CONFERENCE 31% VICE PRESIDENT/CORPORATE EXECUTIVE 29% ON-SITE PERSONNEL 22% CEO/PRESIDENT/OWNER 16% REGIONAL/MULTI-SITE PERSONNEL 2% OTHER Note: Table made from pie chart. Follow the sun to the brand new Gaylord Palms Resort in Orlando, Florida for the 2002 National Apartment Association Education Conference & Exposition! If you work in the multifamily housing Industry, you won't want to miss this unique opportunity to learn and network with your peers around the country. Those who will benefit most from NAA's education sessions and exhibits are: * Key decision makers from corporate multifamily housing companies * Owners of multifamily housing * Managers of single and multi-site properties * Leasing consultants * Maintenance supervisors REGISTRATION INFORMATION If you are a member of the National Apartment Association or if you are a member of a local apartment association that is affiliated with the NAA, register at the early member rate for the best value! Don't know Don't know (DK, DKed) "Don't know the trade." A Street expression used whenever one party lacks knowledge of a trade or receives conflicting instructions from the other party. if you are a member of NAA? Visit www.naahq.org and click on membership to view a complete listing of local NAA affiliates or call the NAA membership department at 703/518-6141 to find how out to become a member. Non-NAA members in the multifamily housing industry are invited to attend the conference to learn more about the latest issues and trends in the industry. THE BEST REGISTRATION DEAL A Full Registration includes: * All NAA Education Sessions * NAA Speaker Resource Handout Guide * Networking Breakfast with Speakers on Saturday * Education Session Lunch on Friday * Complimentary Opening Party Admission * General Sessions on Thursday and Friday * Pass to the Exposition Hall for all three days * Complimentary Food Service in the Exposition Hall * PARAGON Awards Ceremony * Complimentary Closing Gala Ticket HOW TO REGISTER 1. Register on-line at www.naahq.org. New this year!!! Confirmations will automatically be e-mailed. 2. Complete the Registration Form in this brochure and mail or fax it to: 2002 NAA Education Conference & Exposition Registration P.O. Box 3867, Frederick, MD 21705 Fax: 301/694-5124 To receive confirmation of your faxed or mailed conference registration, please call 301/694-5243. All faxed registration forms MUST include credit card authorization The right or permission to use a system resource; the process of granting access. See access control. . Incomplete forms and those without payment cannot be processed. To avoid a duplicate DUPLICATE. The double of anything. 2. It is usually applied to agreements, letters, receipts, and the like, when two originals are made of either of them. Each copy has the same effect. charge, please send only one copy. After May 31, 2002, please register on-site. EXHIBITOR INFORMATION: Space is limited!!! Call now to reserve your exhibit space at the 2002 Education Conference & Exposition. ADVERTISING & SPONSORSHIPS: New and exciting opportunities are still available! Call Jennifer James Jennifer (Jenny) James, (born Jennifer Claire Reynolds) is an English actress born in 1978 in Wigan, Greater Manchester. Early life Her father left in 1980, when she was two years old, leaving her mother Shirley to bring up their child alone. at 703/518-6141, extension 125 or e-mail: jennifer@naahq.org HOTEL & TRAVEL The Gaylord Palms Resort (formerly named the Opryland Hotel Florida) is the host hotel for the 2002 NAA Education Conference & Exposition. This exciting and unique venue provides state-of-the-art facilities, extremely convenient access to the major attractions in the Orlando area, and best of all, sleeping rooms, meeting space and the exposition hall all under one roof. Put these pieces together and conference attendees will discover a truly unique and exciting Florida experience unlike anything that has ever been seen before. To see pictures of the brand new Gaylord Palms Resort and to get the latest information on resort activities, please visit their Web site at www.gaylordpalms.com. To make hotel reservations: Call the Gaylord Palms Resort directly at 407/586-2000. Request the NAA Hotel Room Rate of $175/per night for single/double occupancy. The room and resort fees of $10 per night at the Gaylord Palms includes: a daily newspaper, bottled water/juice in room, high speed internet access See how to access the Internet. , complimentary transportation to Disney theme parks, unlimited use of the fitness room and free range balls at Falcon's Fire Golf Club. The 2002 NAA Education Conference & Exposition is the perfect opportunity to extend your business trip for a family vacation. Bring the kids, friends or significant others. The Gaylord Palms Resort is just 20 minutes from Orlando International Airport “KMCO” redirects here. For other uses, see KMCO (disambiguation). “MCO” redirects here. For other uses, see MCO (disambiguation). Orlando International Airport (IATA: MCO, ICAO: KMCO, FAA LID: MCO)[2] and is centrally located near the main attractions in the Orlando area: Walt Disney World, Sea World, Universal Studios, MGM Studios, golf, a wide selection of fabulous restaurants and much more. For more information on attractions and activities in the Orlando area, please visit www.go2orlando.com. Disney Transportation Transportation to the Walt Disney World theme park is free with your stay at the Gaylord Palms Resort and shuttle shuttle: see loom. shuttle In the weaving of cloth, a spindle-shaped device used to carry the crosswise threads (weft) through the lengthwise threads (warp). Not all modern looms use a shuttle; shuttleless looms draw the weft from a nonmoving supply. service to and from the Gaylord Palms to the Walt Disney World theme park is offered. Shuttles leave the Gaylord Palms hourly and depart from the theme park hourly based on opening and closing times. Departing de·part v. de·part·ed, de·part·ing, de·parts v.intr. 1. To go away; leave. 2. To die. 3. times may vary according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. theme park hours, so be sure to consult with the concierge at the Gaylord Palms for shuttle hours during your stay. LA PETITE ACADEMY KIDS STATION Another reason to bring the kids is the La Petite Academy Kid's Station, a special resort within the Gaylord Palms, that caters specifically to kids. Guests can choose from a list of themed activities or work with the Academy's team of experts to custom design a program that fits your child's specific needs. Kids can stay and play for one to four hours or they can make a day out of it during your planned full-day group activity. The Academy offers all kinds of creative and interactive activities. Kids won't be able to resist the La Petite Academy Kids Station. For more information, please visit the Gaylord Palms Web site at www.gaylordpalms.com or call 407/586-2505. HERTZ hertz (hûrts) [for Heinrich R. Hertz], abbr. Hz, unit of frequency, equal to 1 cycle per second. The term is combined with metric prefixes to denote multiple units such as the kilohertz (1,000 Hz), megahertz (1,000,000 Hz), and gigahertz CAR RENTAL DESK AT THE GAYLORD PALMS RESORT For those people who only want to rent a car for a day or two, there is a Hertz Car Rental Desk located in the main lobby of the Gaylord Palms Resort. Open from 8:00 a.m.- 4:00 p.m. seven days a week, this service allows you the ease to rent a car from the hotel. For more information or to reserve your car today, please call 407/586-2238. Don't forget to mention your NAA Member #: CDP CDP (cytidine diphosphate): see cytosine. (1) (Certificate in Data Processing) An earlier award for the successful completion of an examination in hardware, software, systems analysis, programming, management and accounting, 166635 to receive a discount. POLICIES NAA Refund TO REFUND. To pay back by the party who has received it, to the party who has paid it, money which ought not to have been paid. 2. On a deficiency of assets, executors and administrators cum testamento annexo, are entitled to have refunded to them legacies Policy: Registration cancellation requests must be received in writing. Requests received on or before April 19, 2002 are entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: to 100% refund less a $50 administration fee. Requests received on or before May 31, 2002 are entitled to 50% refund less the $50 administration fee. After May 31, 2002 there will be no refunds. No refunds will be issued on unused tickets. All refunds will be processed after the conference. No refund requests will be accepted after July 15, 2002. Please contact the hotel directly for hotel room cancellations. Program Changes Due to unforeseen circumstances CIRCUMSTANCES, evidence. The particulars which accompany a fact. 2. The facts proved are either possible or impossible, ordinary and probable, or extraordinary and improbable, recent or ancient; they may have happened near us, or afar off; they are public or , program changes may be required at the last minute. NAA reserves the right to revise the session schedule as necessary. AIR Are you looking to save money on your trip to Orlando for the 2002 NAA Education Conference & Exposition? NAA has arranged for discounted airflares on two airlines: American Airlines American Airlines Major U.S. airline. American was created through a merger of several smaller U.S. airlines and incorporated in 1934. It continued to buy the routes of other airlines, becoming an international carrier in the 1970s; its routes include South America, the and Southwest Airlines This article is about the American airline. For the former Japanese airline, see Japan Transocean Air. For the British airline, see Air Southwest. Southwest Airlines Co. . To get these discounted airfares, just (1) call NAA's preferred travel agent, TravlTravlTravl, at 800/872-8595; (2) call your own travel agent; or (3) call the airline directly. Just be sure to reference the appropriate NAA Meeting ID Code. SOUTHWEST AIRLINES is offering a 10% discount on most of its already low fares for air travel to and from the event. You or your travel agent may call Southwest Airlines Group and Meetings Reservations at 800/433-5368. Make sure that you reference NAA's assigned as·sign tr.v. as·signed, as·sign·ing, as·signs 1. To set apart for a particular purpose; designate: assigned a day for the inspection. 2. Meeting ID Code: T1416. AMERICAN AIRLINES is offering a 10% discount on most of its airfares for travel to and from the event. Please call 800/433-1790. Make sure that you reference NAA's assigned Meeting ID Code: 4262AF. CAR RENTALS NAA member discounts on rental cars can be obtained by contacting: ALAMO: 800/354-2322 ID #: 374359 AVIS: 800/331-1212 ID #: B504600 HERTZ: 800/654-2210 CDP #: 166635 TRANSPORTATION FROM ORLANDO INTERNATIONAL AIRPORT (MCO MCO Managed care organization, see there ) TO THE GAYLORD PALMS RESORT Mears Transportation has teamed up with Gaylord Palms Resort to provide taxi and shuttle service for its guests for the short 20-25 minute ride to/from the Orlando International Airport. TAXI - * Costs approximately $35. * Five passengers can ride for the price of one. * Taxi service is available from Level 1 on both the A & B sides of the airport. Just look for the taxi starter, * For more information, please call Mears Transportation at 407/699-9999. SHUTTLE BUS - * Costs -- Adult: $16 one-way/$28 round trip/per person Child: $12 one-way/$20 round trip/per person * You can buy your shuttle bus tickets on Level 2 on both the A & B sides of the airport and board the shuttle on Level 1. * To make a shuttle bus reservation or for more information, please call 407/423-5566. WWW.NAAHQ.ORG--ONE-STOP SHOPPING FOR ALL OF YOUR ON-LINE ORLANDO LINKS REGISTRATION FORM This form is for one registrant An individual or organization that signs up (registers) for a training class or service. See domain name registrar. and spouse spouse A legal marriage partner as defined by state law . Please use a separate form for each additional registrant. Forms will note be processed without payment. Complete parts 1-6. Attendee at·tend·ee n. One who is present at or attends a function. See Usage Note at -ee1. attendee Noun a person who is present at a specified event Noun 1. Name: --
PART 1
I PLAN TO ATTEND THE FOLLOWING EDUCATION SESSIONS:
THURSDAY JUNE 27
() A1 8:45 AM - 9:45 AM Talent 2002: How to Find It, Nurture It,
Keep It
() A2 8:45 AM - 9:45 AM Industry Trends: Multifamily Design and
Development
() A3 8:45 AM - 9:45 AM Five Sensory Selling - The Silent
Salesperson (the Sight, Sound, Touch,
Taste and Smell of Success)
() A4 8:45 AM - 9:45 AM Mold: An Update
() A5 8:45 AM - 9:45 AM Skills for Professionals: Part 1
() B1 10:00 AM - 11:00 AM The Marketing Sweet Spot: Getting the
Media and Message Just Right
() B2 10:00 AM - 11:00 AM Make This Your Best Year Yet
() B3 10:00 AM - 11:00 AM Applicant Screening and the Law
() B4 10:00 AM - 11:00 AM Industry Trends: Technology
() C1 11:15 AM - 12:15 PM Industry Trends: Energy
() C2 11:15 AM - 12:15 PM Emotional Intelligence: What Is It and
How Do I Use It?
() C3 11:15 AM - 12:15 PM Resident Satisfaction and Renewals:
What a National Study Reveals
() C4 11:15 AM - 12:15 PM A Funny Thing Happened on the Way to
the Sale
() C5 11:15 AM - 12:15 PM The Tightening Insurance Market: How to
Reduce the Impact on your Community
FRIDAY JUNE 28
() D1 9:00 AM - 10:00 AM Skills for Professionals: Part II
() D2 9:00 AM - 10:00 AM The Price is Right: Negotiating
Win-Win Contracts
() D3 9:00 AM - 10:00 AM Get SMART - Superior Management
Attributes, Resources and Techniques
() D4 9:00 AM - 10:00 AM Industry Trends: Marketing
() D5 9:00 AM - 10:00 AM Creating a Team Environment with
World-Class Leadership
() E1 10:15 AM - 11:15 AM Multifamily Conventional and Affordable
Housing Finance Update
() E2 10:15 AM - 11:15 AM The Marketing Sweet Spot: Getting the
Media and Message Just Right
() E3 10:15 AM - 11:15 AM Energize to Innovate
() E4 10:15 AM - 11:15 AM Industry Trends: Increasing Value
() F1 11:30 AM - 1:00 PM Whose Fair Housing Line Is It Anyway?
() F2 11:30 AM - 1:00 PM Redefining Leadership in Times of Change
() F3 11:30 AM - 1:00 PM Disaster Planning: Preparing for the
Worst Has a Whole New Meaning
() F4 11:30 AM - 1:00 PM The Magic of Exceptional Customer
Service: Are you in Balance?
SATURDAY JUNE 29
() G1 9:30 AM - 11:00 AM Whose Fair Housing Line Is It Anyway?
() G2 9:30 AM - 11:00 AM The Magic of Exceptional Customer
Service: Are you in Balance?
() G3 9:30 AM - 11:00 AM How to Sell, Convince and Persuade
Others to Buy Into What You Have
Learned at the NAA Education
Conference
() G4 9:30 AM - 11:00 AM Builder/Developer Roundtables: From
Impact Fees to Antigrowth Sentiments
- What's Hot and What's Hotter
() G5 9:30 AM - 11:00 AM Using Humor for a Change
() H1 11:15 AM - 12:15 PM Talent 2002: How to Find It, Nurture It,
Keep It
() H2 11:15 AM - 12:15 PM New Technology Trends in Cash Management
() H3 11:15 AM - 12:15 PM He Said/She Said: Demystifying
Communication with the Opposite Sex
() H4 11:15 AM - 12:15 PM Emerging Legislative Issues
PART 2
PAYMENT
INFORMATION
() Check enclosed
() Visa
() MasterCard
() American Express
Signature --
Cardholder's Name --
Card Number --
Exp. Date --
Billing Address --
City -- State -- Zip --
HOW TO REGISTER Complete the registration form and send with
payment to:
ON-LINE: Visit www.naahq.org
BY MAIL: 2002 NAA Education Conference & Exposition
P.O. Box 3867, Frederick, MD 21705
BY FAX: 301/694-5124 Attn: 2002 NAA Education Conference & Exposition
CALL: 703/518-6141, EXT. 130 For More Information
All faxed registration forms MUST include credit card authorization.
Incomplete forms and those without payment cannot be processed. To
avoid a duplicate charge, please only send one copy. After
May 31, 2002, please register on-site. For registration confirmations,
please call 301/694-5243.
CANCELLATION POLICY All cancellation requests must be submitted in
writing and mailed or taxed to: Jeremy Figoten, National Apartment
Assocation, 201 N. Union Street, Suite 200, Alexandria, VA 22314,
703/518-6191 (fax).
Deadlines for Cancellations and Refunds:
April 19, 2002 100% refund *
May 31, 2002 50% refund *
After May 31, 2002 No Cancellations Accepted/No Refunds Given
After May 31
* All cancellations subject to a $50 administration fee.
Telephone substitutions and cancellations will not be accepted.
Substitutions will be permitted only with written authorization
from original registrant. No refunds will be issued for no shows
or unused tickets. Refunds for cancellations will be processed after
the conference and will be mailed no later than July 31, 2002.
Please contact the hotel directly for room cancellations.
PART 3
() Mr. () Ms. () Mrs. () Miss
() (1) CAM
() (2) CAPS
() (3) CAMT
() (4) CAMTII
() (5) NALP
() (6) CAS
() (7) CPM
() (8) Other
First Name --
Last Name --
Nickname (for badge) --
Designation --
Title -- Company --
Address --
City -- State -- Zip --
Phone -- Fax --
E-mail --
() Check here if you are a member of your local apartment
association. --
Local Apartment Association Name
() Check here if this is your first NAA Conference.
() Check here if you require special accommodations to fully
participate. Please attach a written description of your needs.
PRIMARY BUSINESS
() (A) Apartment Owner
() (B) Apartment Management
() (C) Apartment Development
() (D) Asset Management
() (E) Association Staff
() (F) Real Estate Investment Trusts (REITs)
() (G) Leasing Company
() (H) Architect/Engineering
() (I) Government Housing Agency
() (J) Supplier
() (K) Other --
PRIMARY JOB
TITLE/FUNCTION
() (A) Owner/President/Principal
() (B) Vice President/Mgmt. Exec.
() (C) Property Manager (on-site)
() (D) Regional Supervisor/Mgr.
(multi-site)
() (E) Maintenance Professional
() (F) Leasing Consultant/Director
() (G) Other --
SPOUSE ATTENDEE INFORMATION
First Name -- Last Name --
Nickname (for badge) --
CANCELLATION POLICY All cancellation requests must be submitted in
writing and mailed or faxed to: Jeremy Figoten, National Apartment
Assocation, 201 N. Union Street, Suite 200, Alexandria, VA 22314,
703/518-6191 (fax).
Deadlines for Cancellations and Refunds:
April 19, 2002 100% refund *
May 31, 2002 50% refund *
After May 31, 2002 No Cancellations Accepted/No Refunds Given
After May 31
* All cancellations subject to a $50 administration fee.
Telephone substitutions and cancellations will not be accepted.
Substitutions will be permitted only with written authorization
from original registrant. No refunds will be issued far no shows
or unused tickets. Refunds for cancellations will be processed after
the conference and will be mailed no later than July 31, 2002.
Please contact the hotel directly for room cancellations.
PART 4
FULL REGISTRATIONS
BEFORE BEFORE
APR 19 MAY 31 ON-SITE TOTAL
() (ME) Member * $475 $550 $650 $ --
() (MS) Spouse $350 $42$ $525 $ --
() (NM) Nonmember $700 $775 $875 $ --
() (CA) Association
Staff--Full-time $325 $400 $500 $ --
() (EC) Exhibitor $325 $400 $500 $ --
() (ST) Student $325 $400 $500 $ --
TOTAL FULL REGISTRATIONS $ --
FULL REGISTRATIONS INCLUDE **:
*** All NAA Education Sessions
*** NAA Speaker Resource Handout
Guide
*** Education Session Lunch on Friday
*** Complimentary Opening Party
Admission
*** General Sessions on Thursday and Friday
*** Pass to the Exposition for all Three Days
*** Complimentary Food Service in
Exposition Hall
*** Networking Breakfast w/Speakers
on Saturday
*** PARAGON Awards Ceremony
*** Complimentary Closing Gala Ticket
** Nonexhibiting suppliers are not permitted on the trade show floor.
If you would like to participate in the trade show, please complete
an Exhibitor Contract. Call 703/518-6141, Ext. 125, for more
information or visit www.naahq.org.
GROUP DISCOUNTS Buy 5 get the 6th free
Register 5 full paid attendees from the same office and get the sixth
free. All registration forms must be submitted at the same time with
one payment.
PART 5
HOTEL INFORMATION
Don't forget to make your reservations at the Gaylord Palms Resort
and Convention Center -- Call 407/586-2000 today and ask for the NAA
rate of $175 per night (single/double).
() I'm planning to stay at the Gaylord Palms Resort and
Convention Center
() I'm planning to stay at another hotel
-- insert name of hotel
PART 6
EXTRA TICKETS
EACH QUANTITY TOTAL
() (WM) Opening Party $75 -- $ --
() (TM) NAA Property Tour $55 -- $ --
() (GM) Closing Gala $125 -- $ --
() (EO) Trade Show Only (specify day)
() THURSDAY () FRIDAY () SATURDAY $75 -- $ --
() (MO) * One-Day Conference/Member
(specify day)
() THURSDAY () FRIDAY () SATURDAY $375 -- $ --
() (NO) * One-Day Conference/Nonmember
(specify day)
() THURSDAY () FRIDAY () SATURDAY $500 -- $ --
TOTAL EXTRA TICKETS $ --
MAIL THIS FORM WITH PAYMENT TO: 2002 NAA EDUCATION CONFERENCE & EXPOSITION REGISTRATION WRITE PO BOX 3867, FREDERICK, MD 21705 FAX WITH CREDIT CARD INFORMATION TO: 301/694-5124 CALL 703/518-6141, EXT. 130 FOR MORE INFORMATION Jeremy Figoten is NAA's Manager of Meetings & Expositions. Jeremy Figoten is NAA's Manager of Meetings & Expositions. |
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