The Call Center School.Practical Training for Today's Call Center Professional Classroom Training TCCS TCCS Trace Contaminant Control System TCCS Tactical Command and Control System TCCS Technical Committee on Communications Systems (AIAA) TCCS Theater Command and Control System TCCS Trammell Crow Corporate Services provides public and private seminars on a wide variety of call center topics. All classes are facilitated by a senior faculty member and are designed to be practical, hands-on learning experiences. Seminar topics include Call Center 101, Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. 1-2-3, Fundamentals of Call Center Supervision, and Call Center Math. Web Seminar Series TCCS was the first to offer "educational tracks" of sessions via the award-winning Masters Series in Call Center Management web seminar curriculum. The 2004 program contains more than 50 topics and professional certification Professional certification, trade certification, or professional designation, often called simply certification or qualification, is a designation earned by a person to assure that he/she is qualified to perform a job or task. tracks in Call Center Supervision, Leadership, Quality, Workforce Management, Technical, Operations, and Frontline front·line also front line n. 1. A front or boundary, especially one between military, political, or ideological positions. 2. Basketball See frontcourt. 3. Football The linemen of a team. Fundamentals. eLearning Programs TCCS has a full library of call center training programs that students may access at their own pace via the Internet or loaded on an internal learning management system. Topics include Call Center ABCs and the Everything Call Center Series with specialized programs for frontline service, sales, collections, and supervision. Customized Training TCCS believes there is no such thing as "one size fits all" training and specializes in assessing an organization's training needs and assembling the "just right" educational program. Programs can be assembled from the vast TCCS program library as well as developed as original material to fit the unique needs of any call center. Books and Resources TCCS faculty members have written numerous texts on call center management and operations, including Call Center Staffing: The Complete, Practical Guide to Workforce Management and Business School Essentials for Call Center Leaders. TCCS staff have also authored the five college textbooks in use by University of Phoenix on call center operations. Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" TCCS provides a wide range of consulting services. Standard consulting packages include those related to operational audits and training needs assessments. In addition, TCCS can assist with technology acquisition and implementation, workforce planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce , performance improvement planning, and strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. . For more information, visit www.thecallcenterschool.com or call 615-812-8400. |
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