The CRM solutions company: company profile.ICT (1) (Information and Communications Technology) An umbrella term for the information technology field. See IT.
(2) (International Computers and Tabulators) See ICL.
1. (testing) ICT - In Circuit Test. Group is a leading global provider of customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions, helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. ICT manages 47 CRM service operations through out North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, Australia and the Caribbean providing telesales, customer care, market research, databasemarketing and cross-selling/up-selling to domestic and multinational corporations
We have been helping companies deliver cost-effective sales and service solutions for nearly 20 years. Our contact centers are equipped with the best CRM technologies, including Siebel's contact management and sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , Aspect's automatic call distribution, Oracle's relational database relational database
Database in which all data are represented in tabular form. The description of a particular entity is provided by the set of its attribute values, stored as one row or record of the table, called a tuple. , and other state-of-the-art solutions such as alert notification, web self-help and interactive voice response, supporting customers across multiple communication channels. As an ISO- iso- or is-
1. Equal; uniform: isobar.
2. Isomeric: isopropyl.
3. 9002 certified CRM solutions provider, ICT is committed to quality and continuous process improvement and development.
ICT'scomprehensive suite of CRM solutions includes:
Customer care/retention. Live operator customer care and interactive voice response services, supporting a variety of industry-specific applications ranging from simple billing inquiries and credit card activation to more complex technical and help desk support.
Telesales. Sales and service support for major clients in key vertical industries. Professional, trained telephone sales representatives marketing products and services as diverse as auto insurance, phone service, credit cards and electricity.
Value-added marketing support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . Industry-specialized marketing research, database marketing, and comprehensive marketing consulting services as well as full-service financial marketing services and customized healthcare/pharmaceutical sales and service applications.
Direct Response Medical Detailing (DrMD). Innovative data modeling and multi-channel detailing program designed to optimize pharmaceutical sales programs.
Multi-lingual customer sales and service. Supporting 20 different languages, with pan-European operations in the U.K. and Ireland, Asia-Pacific operations in Australia, bilingual English/French operations in Canada and Hispanic market support provided from Miami, Florida.