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The 2008 Customer Interaction Solutions Product of the Year Awards.

Each year, Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement A gift of money or property made by a person while alive to his or her child or other legally recognized heir, the value of which the person intends to be deducted from the child's or heir's eventual share in the estate after the giver's death.  and application refinements. Listed here are products and services that we've we've  

Contraction of we have.

we've have
 judged to have gone the extra mile to help improve both the customer experience and the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot).  for the companies that use them. It is these companies' contributions that lead the way in making the contact center technology industry the dynamic field that it is today.

Congratulations to this year's crop of winners!

-- The Editors
Company Name            Web Address                    Product Name

Allegiance,      http://www.allegiance.com             Allegiance
Inc.                                                   Engage platform

Alloy Software,  http://www.alloy-software.com         Alloy Navigator
Inc.

AMTEI INC.       http://www.aplicor.com                TIMS (Telecom
                                                       Information
                                                       Management
                                                       System)

Aplicor, Inc.    http://www.aspect.com                 Aplicor
                                                       Enterprise,
                                                       Version 5

Aspect Software  http://www.etalk.com                  Performance-
                                                       Edge

Autonomy         http://www.etalk.com                  Qfiniti Explore

Avaya Inc        http://www.avaya.com                  Proactive
                                                       Outreach for
                                                       Financial
                                                       Services

Bomgar           http://www.bomgar.com                 Bomgar Box
Corporation

Brandon Wayne    http://www.CallCenterWorkforce.com    Call Center

Group, LLC.                                            Response

BT Americas      http://www.btglobalservices.com       BT Virtual
                                                       Collaboration
                                                       Room

Callfinity,      http://www.callfinity.com             ContextIP
Inc.

CallMiner, Inc.  http://www.callminer.com              CallMiner
                                                       Eureka!

Chordiant        http://www.chordiant.com              Chordiant
Software, Inc.                                         Collections
                                                       Manager 2.0

Chordiant        http://www.chordiant.com              Chordiant Cx
Software, Inc.                                         Visual Business
                                                       Director
                                                       (CxVBD)

Cicero Inc.      http://www.ciceroinc.com              Cicero 6.4

Citrix Online    http://www.citrixonline.com           Citrix
                                                       GoToAssist
                                                       Express

Citrix Online    http://www.citrixonline.com           Citrix
                                                       GoToWebinar 2.0

Citrix Online    http://www.citrixonline.com           Citrix
                                                       GoToMeeting 4.0

Clear C2, Inc.   http://www.c2crm.com                  C2CRM

ClickFox         http://www.clickfox.com               ClickFox
                                                       Customer
                                                       Experience
                                                       Analytics (CEA)

Consona          http://www.consona.com/crm            Consona CRM
Corporation                                            Suite (formerly
                                                       Onyx & KNOVA)

CosmoCom         http://www.cosmocom.com               CosmoCall
                                                       Universe 5.2

CRM Integration  http://www.calloncrm.com              Call On CRM
Systems, Inc.                                          for ACT!

CyberTech        http://www.cybertech-int.com          CyberTech Pro
International

eGain            http://www.egain.com                  eGain Web
Communications                                         Customer
Corporation                                            Experience
                                                       Suite

Empinx Inc.      http://www.empirix.com                OneSight for
                                                       Contact Centers

Enkata           http://www.enkata.com                 Enkata
                                                       Strategic
                                                       Service Suite

Envision         http://www.envisioninc.com            Envision
Telephony,                                             Centricity
Inc.

Epicor           http://www.epicor.com                 Epicor 9

Five9, Inc.      http://www.five9.com                  Five9 Virtual
                                                       Call Center
                                                       Suite

Fonality         http://www.fonality.com               PBXtra Unified
                                                       Agent

FrontRange       http://www.frontrange.com/            FrontRange
Solutions                                              Voice

FurstPerson,     http://www.furstperson.com            CC Audition-
Inc.                                                   Home Agent
                                                       Edition

Genesys-         http:// www.informiam.com             Genesys-8
Informiam                                              Informiam
Product                                                Product
Line                                                   Line 200

GMT Corporation  http://www.gmt.com                    GMT Planet,
                                                       version 9.7

GN Netcom        http://www.jabra.com                  GN9125

GN Netcom        http://www.jabra.com                  Jabra M5390
                                                       Multiuse

IEX, a NICE      http://www.iex.com                    IEX TotalView
Systems                                                Workforce
company                                                Management

Infusionsoft     http://infusionsoft.com/              Infusionsoft

InnoPath         http://www.innopath.com               InnoPath
Software                                               Active Care

InsideSales.com  http://www.InsideSales.com            PowerDialer for
                                                       Salesforce.com

Interactive      http://www.inin.com                   Customer
Intelligence                                           Interaction
Inc.                                                   Center (CIC)

Interactive      http://www.interactivesoftworks.com   Metaphor
Softworks,
Inc.

Interactive      http://www.interactivesoftworks.com   VoiceNet
Softworks,
Inc.

Intuitive Voice  http://www.IntuitiveVoice.com/        Evolution PBX
Technology

InVision         http://www.invisionwfm.com            InVision
Software                                               Enterprise WFM
AG

IPtiomy          http://ipitomy.com/                   IPkomy
Communi-cations                                        Communications

LLC                                                    IP2000E W Call
                                                       Center

KANA             http://www.kana.com                   KANA Suite
                                                       version 10.4

KnoahSoft, Inc.  http://www.knoahsoft.com              Harmony Suite
                                                       v2.0

LiveOps          http://www.liveops.com                LiveOps On-
                                                       Demand Call
                                                       Center Platform

Merced Systems,  http://www.mercedsystems.com          Merced Systems
Inc.                                                   Enterprise
                                                       Sales
                                                       and Service
                                                       Performance
                                                       Management
                                                       Solutions

Mindshare        http://www.mshare.net                 Mindshare
Technologies

Mitel            http://www.mitel.com                  Mitel Customer
                                                       Interaction
                                                       Solutions

NetSuite Inc.    http://www.netsuite.com               NetSuite
                                                       OneWorld

Nexidia, Inc.    http://www.nexidia.com                Enterprise
                                                       Speech
                                                       Intelligence
                                                       (ESI) 7.0

NICE Systems     http://www.nice.com                   NICE
Ltd.                                                   SmartCenter

Noble Systems    http://www.noblesys.com               Noble Composer
Corporation                                            Web Agent

Novo             http://www.novo.ca                    NovoLog Suite
Technologies
inc.

NTRglobal        http://www.ntrglobal.com/en/home.asp  NTRadmin with
                                                       AdminBots

NTRglobal        http://www.ntrglobal.com/en/home.asp  NTRsupport with
                                                       First Help

Nuance           http://www.nuance.com                 Mobile Care
Communications

Nuance           http://www.nuance.com                 Nuance
Communications                                         Notification
                                                       Hub

Numara Software  http://www.numarasoftware.com         Numara
                                                       FootPrints 9

PanTerra         http://www.panterranetworlts.com      WorkSuite
Networks                                               Call Center

Parature, Inc.   http://www.parature.com               Parature
                                                       Customer
                                                       Service
                                                       Software

Parus            http://www.parusinteractive.com       ParusSpeak
Interactive                                            Speech Auto
                                                       Attendant

PhoneFusion      http://www.phoneiusion.com            PhoneFusion
                                                       Call
                                                       Center Edition

Pipkins, Inc.    http://www.pipkins.com                Real Time
                                                       Adherence
                                                       Global

Presence         http://www.presenceco.com             Presence
Technology                                             OpenGate

PreVisor         http://www.previsor.com               PreVisor
                                                       Contact
                                                       Center Solution

Pronexus Inc.    http://www.pronexus.com               VBVoke 5.6

Resolvity, Inc   http://www.resolvity.com              Resolvity
                                                       Speech
                                                       Application
                                                       Platform

RingCentral      http://www.ringcentral.com            RingCentral

Sage CRM         http://www.sagecrmsolutions.com       Sage SalesLogix
Solutions                                              v7.5

Sage CRM         http://www.sagecrmsolutions.com       ACT! by Sage
Solutions                                              2009 (11.0)

salesforce.com   http://www.salesforce.com             Salesforce CRM
                                                       Customer
                                                       Service &
                                                       Support

salesforce.com   http://www.salesforce.com             Salesforce CRM

SAS              http://www.sas.com/                   SAS for
                                                       Customer
                                                       Experience
                                                       Analytics

Sennheiser       http://www.SennheiserUSA.com          VMX Office

SER Solutions,   http://www.ser.com                    ENSERCLE
Inc.                                                   Contact
                                                       Management
                                                       Solution

Siemens          http://www.siemensenterprise.com      OpenScape
Enterprise                                             Contact Center
Communications,
Inc.

SoundBite        http://www.soundbite.com              SoundBite
Communications                                         Intelligent
                                                       Communications
                                                       Platform

SugarCRM         http://www.sugarcrm.com               SugarCRM

Sword ciboodle   http://www.ciboodle.com               Sword ciboodle

Symon            http://www.symon.com                  Symon InView
Communications,
Inc.

Syntellect       http://www.syntellect.com             Syntellect CIM

Talisma, an      http://www.talisma.com                Talisma
nGenera Company                                        Knowledgebase
                                                       8.1

TechExcel        http://www.techexcel.com              Customer Wise

Tigerpaw         http://www.tigerpawsoftware.com       Tigerpaw CRM+
Software, Inc.

Toshiba America  http://www.telecom.toshiba.com        Toshiba Net
Information                                            Phone 6.0
Systems,
Tele-
communication
Systems
Division

Transera         http://www.transerainc.com            Seratel

TuVox            http://www.tuvox.com                  TuVox
                                                       Personalization
                                                       Module

UCN, Inc         http://www.ucn.net                    inContact

Ulysses          http://www.Tulysseslearning.com       CallMentor
Learning

Unica            http://www.unica.com                  Affinium
Corporation                                            Campaign
                                                       Interact 7.5

Upstream Works   http://www.upstreamworks.com          UpStart Version
Software Ltd                                           2.0

UTOPY            http://www.utopy.com                  UTOPY
                                                       SpeechMiner

Varolii          http://www.Varolii.com                Total Solutions
Corporation

Verint Witness   http://verint.com                     Next-
Actionable                                             Generation
Solutions                                              Impact 360
                                                       Workforce
                                                       Optimization

Virtual Hold     http://www.virtualhold.com            Virtual Hold
Technology, LLC                                        Encore

VXI Global       http://www.vxi.com                    VisionSuite
Solutions, Inc.                                        Software
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Title Annotation:AWARDS & Recognition
Publication:Customer Interaction Solutions
Date:Jan 1, 2009
Words:1066
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