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The 2008 Customer Interaction Solutions Product of the Year Awards.

Each year, Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we've judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies' contributions that lead the way in making the contact center technology industry the dynamic field that it is today.

Congratulations to this year's crop of winners!

-- The Editors
Company Name Web Address Product Name

Allegiance, http://www.allegiance.com Allegiance
Inc. Engage platform

Alloy Software, http://www.alloy-software.com Alloy Navigator
Inc.

AMTEI INC. http://www.aplicor.com TIMS (Telecom
 Information
 Management
 System)

Aplicor, Inc. http://www.aspect.com Aplicor
 Enterprise,
 Version 5

Aspect Software http://www.etalk.com Performance-
 Edge

Autonomy http://www.etalk.com Qfiniti Explore

Avaya Inc http://www.avaya.com Proactive
 Outreach for
 Financial
 Services

Bomgar http://www.bomgar.com Bomgar Box
Corporation

Brandon Wayne http://www.CallCenterWorkforce.com Call Center

Group, LLC. Response

BT Americas http://www.btglobalservices.com BT Virtual
 Collaboration
 Room

Callfinity, http://www.callfinity.com ContextIP
Inc.

CallMiner, Inc. http://www.callminer.com CallMiner
 Eureka!

Chordiant http://www.chordiant.com Chordiant
Software, Inc. Collections
 Manager 2.0

Chordiant http://www.chordiant.com Chordiant Cx
Software, Inc. Visual Business
 Director
 (CxVBD)

Cicero Inc. http://www.ciceroinc.com Cicero 6.4

Citrix Online http://www.citrixonline.com Citrix
 GoToAssist
 Express

Citrix Online http://www.citrixonline.com Citrix
 GoToWebinar 2.0

Citrix Online http://www.citrixonline.com Citrix
 GoToMeeting 4.0

Clear C2, Inc. http://www.c2crm.com C2CRM

ClickFox http://www.clickfox.com ClickFox
 Customer
 Experience
 Analytics (CEA)

Consona http://www.consona.com/crm Consona CRM
Corporation Suite (formerly
 Onyx & KNOVA)

CosmoCom http://www.cosmocom.com CosmoCall
 Universe 5.2

CRM Integration http://www.calloncrm.com Call On CRM
Systems, Inc. for ACT!

CyberTech http://www.cybertech-int.com CyberTech Pro
International

eGain http://www.egain.com eGain Web
Communications Customer
Corporation Experience
 Suite

Empinx Inc. http://www.empirix.com OneSight for
 Contact Centers

Enkata http://www.enkata.com Enkata
 Strategic
 Service Suite

Envision http://www.envisioninc.com Envision
Telephony, Centricity
Inc.

Epicor http://www.epicor.com Epicor 9

Five9, Inc. http://www.five9.com Five9 Virtual
 Call Center
 Suite

Fonality http://www.fonality.com PBXtra Unified
 Agent

FrontRange http://www.frontrange.com/ FrontRange
Solutions Voice

FurstPerson, http://www.furstperson.com CC Audition-
Inc. Home Agent
 Edition

Genesys- http:// www.informiam.com Genesys-8
Informiam Informiam
Product Product
Line Line 200

GMT Corporation http://www.gmt.com GMT Planet,
 version 9.7

GN Netcom http://www.jabra.com GN9125

GN Netcom http://www.jabra.com Jabra M5390
 Multiuse

IEX, a NICE http://www.iex.com IEX TotalView
Systems Workforce
company Management

Infusionsoft http://infusionsoft.com/ Infusionsoft

InnoPath http://www.innopath.com InnoPath
Software Active Care

InsideSales.com http://www.InsideSales.com PowerDialer for
 Salesforce.com

Interactive http://www.inin.com Customer
Intelligence Interaction
Inc. Center (CIC)

Interactive http://www.interactivesoftworks.com Metaphor
Softworks,
Inc.

Interactive http://www.interactivesoftworks.com VoiceNet
Softworks,
Inc.

Intuitive Voice http://www.IntuitiveVoice.com/ Evolution PBX
Technology

InVision http://www.invisionwfm.com InVision
Software Enterprise WFM
AG

IPtiomy http://ipitomy.com/ IPkomy
Communi-cations Communications

LLC IP2000E W Call
 Center

KANA http://www.kana.com KANA Suite
 version 10.4

KnoahSoft, Inc. http://www.knoahsoft.com Harmony Suite
 v2.0

LiveOps http://www.liveops.com LiveOps On-
 Demand Call
 Center Platform

Merced Systems, http://www.mercedsystems.com Merced Systems
Inc. Enterprise
 Sales
 and Service
 Performance
 Management
 Solutions

Mindshare http://www.mshare.net Mindshare
Technologies

Mitel http://www.mitel.com Mitel Customer
 Interaction
 Solutions

NetSuite Inc. http://www.netsuite.com NetSuite
 OneWorld

Nexidia, Inc. http://www.nexidia.com Enterprise
 Speech
 Intelligence
 (ESI) 7.0

NICE Systems http://www.nice.com NICE
Ltd. SmartCenter

Noble Systems http://www.noblesys.com Noble Composer
Corporation Web Agent

Novo http://www.novo.ca NovoLog Suite
Technologies
inc.

NTRglobal http://www.ntrglobal.com/en/home.asp NTRadmin with
 AdminBots

NTRglobal http://www.ntrglobal.com/en/home.asp NTRsupport with
 First Help

Nuance http://www.nuance.com Mobile Care
Communications

Nuance http://www.nuance.com Nuance
Communications Notification
 Hub

Numara Software http://www.numarasoftware.com Numara
 FootPrints 9

PanTerra http://www.panterranetworlts.com WorkSuite
Networks Call Center

Parature, Inc. http://www.parature.com Parature
 Customer
 Service
 Software

Parus http://www.parusinteractive.com ParusSpeak
Interactive Speech Auto
 Attendant

PhoneFusion http://www.phoneiusion.com PhoneFusion
 Call
 Center Edition

Pipkins, Inc. http://www.pipkins.com Real Time
 Adherence
 Global

Presence http://www.presenceco.com Presence
Technology OpenGate

PreVisor http://www.previsor.com PreVisor
 Contact
 Center Solution

Pronexus Inc. http://www.pronexus.com VBVoke 5.6

Resolvity, Inc http://www.resolvity.com Resolvity
 Speech
 Application
 Platform

RingCentral http://www.ringcentral.com RingCentral

Sage CRM http://www.sagecrmsolutions.com Sage SalesLogix
Solutions v7.5

Sage CRM http://www.sagecrmsolutions.com ACT! by Sage
Solutions 2009 (11.0)

salesforce.com http://www.salesforce.com Salesforce CRM
 Customer
 Service &
 Support

salesforce.com http://www.salesforce.com Salesforce CRM

SAS http://www.sas.com/ SAS for
 Customer
 Experience
 Analytics

Sennheiser http://www.SennheiserUSA.com VMX Office

SER Solutions, http://www.ser.com ENSERCLE
Inc. Contact
 Management
 Solution

Siemens http://www.siemensenterprise.com OpenScape
Enterprise Contact Center
Communications,
Inc.

SoundBite http://www.soundbite.com SoundBite
Communications Intelligent
 Communications
 Platform

SugarCRM http://www.sugarcrm.com SugarCRM

Sword ciboodle http://www.ciboodle.com Sword ciboodle

Symon http://www.symon.com Symon InView
Communications,
Inc.

Syntellect http://www.syntellect.com Syntellect CIM

Talisma, an http://www.talisma.com Talisma
nGenera Company Knowledgebase
 8.1

TechExcel http://www.techexcel.com Customer Wise

Tigerpaw http://www.tigerpawsoftware.com Tigerpaw CRM+
Software, Inc.

Toshiba America http://www.telecom.toshiba.com Toshiba Net
Information Phone 6.0
Systems,
Tele-
communication
Systems
Division

Transera http://www.transerainc.com Seratel

TuVox http://www.tuvox.com TuVox
 Personalization
 Module

UCN, Inc http://www.ucn.net inContact

Ulysses http://www.Tulysseslearning.com CallMentor
Learning

Unica http://www.unica.com Affinium
Corporation Campaign
 Interact 7.5

Upstream Works http://www.upstreamworks.com UpStart Version
Software Ltd 2.0

UTOPY http://www.utopy.com UTOPY
 SpeechMiner

Varolii http://www.Varolii.com Total Solutions
Corporation

Verint Witness http://verint.com Next-
Actionable Generation
Solutions Impact 360
 Workforce
 Optimization

Virtual Hold http://www.virtualhold.com Virtual Hold
Technology, LLC Encore

VXI Global http://www.vxi.com VisionSuite
Solutions, Inc. Software
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Title Annotation:AWARDS & Recognition
Publication:Customer Interaction Solutions
Date:Jan 1, 2009
Words:1066
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