The 2008 Customer Interaction Solutions Product of the Year Awards.Each year, Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement A gift of money or property made by a person while alive to his or her child or other legally recognized heir, the value of which the person intends to be deducted from the child's or heir's eventual share in the estate after the giver's death. and application refinements. Listed here are products and services that we've we've Contraction of we have. we've have judged to have gone the extra mile to help improve both the customer experience and the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them. It is these companies' contributions that lead the way in making the contact center technology industry the dynamic field that it is today. Congratulations to this year's crop of winners! -- The Editors
Company Name Web Address Product Name
Allegiance, http://www.allegiance.com Allegiance
Inc. Engage platform
Alloy Software, http://www.alloy-software.com Alloy Navigator
Inc.
AMTEI INC. http://www.aplicor.com TIMS (Telecom
Information
Management
System)
Aplicor, Inc. http://www.aspect.com Aplicor
Enterprise,
Version 5
Aspect Software http://www.etalk.com Performance-
Edge
Autonomy http://www.etalk.com Qfiniti Explore
Avaya Inc http://www.avaya.com Proactive
Outreach for
Financial
Services
Bomgar http://www.bomgar.com Bomgar Box
Corporation
Brandon Wayne http://www.CallCenterWorkforce.com Call Center
Group, LLC. Response
BT Americas http://www.btglobalservices.com BT Virtual
Collaboration
Room
Callfinity, http://www.callfinity.com ContextIP
Inc.
CallMiner, Inc. http://www.callminer.com CallMiner
Eureka!
Chordiant http://www.chordiant.com Chordiant
Software, Inc. Collections
Manager 2.0
Chordiant http://www.chordiant.com Chordiant Cx
Software, Inc. Visual Business
Director
(CxVBD)
Cicero Inc. http://www.ciceroinc.com Cicero 6.4
Citrix Online http://www.citrixonline.com Citrix
GoToAssist
Express
Citrix Online http://www.citrixonline.com Citrix
GoToWebinar 2.0
Citrix Online http://www.citrixonline.com Citrix
GoToMeeting 4.0
Clear C2, Inc. http://www.c2crm.com C2CRM
ClickFox http://www.clickfox.com ClickFox
Customer
Experience
Analytics (CEA)
Consona http://www.consona.com/crm Consona CRM
Corporation Suite (formerly
Onyx & KNOVA)
CosmoCom http://www.cosmocom.com CosmoCall
Universe 5.2
CRM Integration http://www.calloncrm.com Call On CRM
Systems, Inc. for ACT!
CyberTech http://www.cybertech-int.com CyberTech Pro
International
eGain http://www.egain.com eGain Web
Communications Customer
Corporation Experience
Suite
Empinx Inc. http://www.empirix.com OneSight for
Contact Centers
Enkata http://www.enkata.com Enkata
Strategic
Service Suite
Envision http://www.envisioninc.com Envision
Telephony, Centricity
Inc.
Epicor http://www.epicor.com Epicor 9
Five9, Inc. http://www.five9.com Five9 Virtual
Call Center
Suite
Fonality http://www.fonality.com PBXtra Unified
Agent
FrontRange http://www.frontrange.com/ FrontRange
Solutions Voice
FurstPerson, http://www.furstperson.com CC Audition-
Inc. Home Agent
Edition
Genesys- http:// www.informiam.com Genesys-8
Informiam Informiam
Product Product
Line Line 200
GMT Corporation http://www.gmt.com GMT Planet,
version 9.7
GN Netcom http://www.jabra.com GN9125
GN Netcom http://www.jabra.com Jabra M5390
Multiuse
IEX, a NICE http://www.iex.com IEX TotalView
Systems Workforce
company Management
Infusionsoft http://infusionsoft.com/ Infusionsoft
InnoPath http://www.innopath.com InnoPath
Software Active Care
InsideSales.com http://www.InsideSales.com PowerDialer for
Salesforce.com
Interactive http://www.inin.com Customer
Intelligence Interaction
Inc. Center (CIC)
Interactive http://www.interactivesoftworks.com Metaphor
Softworks,
Inc.
Interactive http://www.interactivesoftworks.com VoiceNet
Softworks,
Inc.
Intuitive Voice http://www.IntuitiveVoice.com/ Evolution PBX
Technology
InVision http://www.invisionwfm.com InVision
Software Enterprise WFM
AG
IPtiomy http://ipitomy.com/ IPkomy
Communi-cations Communications
LLC IP2000E W Call
Center
KANA http://www.kana.com KANA Suite
version 10.4
KnoahSoft, Inc. http://www.knoahsoft.com Harmony Suite
v2.0
LiveOps http://www.liveops.com LiveOps On-
Demand Call
Center Platform
Merced Systems, http://www.mercedsystems.com Merced Systems
Inc. Enterprise
Sales
and Service
Performance
Management
Solutions
Mindshare http://www.mshare.net Mindshare
Technologies
Mitel http://www.mitel.com Mitel Customer
Interaction
Solutions
NetSuite Inc. http://www.netsuite.com NetSuite
OneWorld
Nexidia, Inc. http://www.nexidia.com Enterprise
Speech
Intelligence
(ESI) 7.0
NICE Systems http://www.nice.com NICE
Ltd. SmartCenter
Noble Systems http://www.noblesys.com Noble Composer
Corporation Web Agent
Novo http://www.novo.ca NovoLog Suite
Technologies
inc.
NTRglobal http://www.ntrglobal.com/en/home.asp NTRadmin with
AdminBots
NTRglobal http://www.ntrglobal.com/en/home.asp NTRsupport with
First Help
Nuance http://www.nuance.com Mobile Care
Communications
Nuance http://www.nuance.com Nuance
Communications Notification
Hub
Numara Software http://www.numarasoftware.com Numara
FootPrints 9
PanTerra http://www.panterranetworlts.com WorkSuite
Networks Call Center
Parature, Inc. http://www.parature.com Parature
Customer
Service
Software
Parus http://www.parusinteractive.com ParusSpeak
Interactive Speech Auto
Attendant
PhoneFusion http://www.phoneiusion.com PhoneFusion
Call
Center Edition
Pipkins, Inc. http://www.pipkins.com Real Time
Adherence
Global
Presence http://www.presenceco.com Presence
Technology OpenGate
PreVisor http://www.previsor.com PreVisor
Contact
Center Solution
Pronexus Inc. http://www.pronexus.com VBVoke 5.6
Resolvity, Inc http://www.resolvity.com Resolvity
Speech
Application
Platform
RingCentral http://www.ringcentral.com RingCentral
Sage CRM http://www.sagecrmsolutions.com Sage SalesLogix
Solutions v7.5
Sage CRM http://www.sagecrmsolutions.com ACT! by Sage
Solutions 2009 (11.0)
salesforce.com http://www.salesforce.com Salesforce CRM
Customer
Service &
Support
salesforce.com http://www.salesforce.com Salesforce CRM
SAS http://www.sas.com/ SAS for
Customer
Experience
Analytics
Sennheiser http://www.SennheiserUSA.com VMX Office
SER Solutions, http://www.ser.com ENSERCLE
Inc. Contact
Management
Solution
Siemens http://www.siemensenterprise.com OpenScape
Enterprise Contact Center
Communications,
Inc.
SoundBite http://www.soundbite.com SoundBite
Communications Intelligent
Communications
Platform
SugarCRM http://www.sugarcrm.com SugarCRM
Sword ciboodle http://www.ciboodle.com Sword ciboodle
Symon http://www.symon.com Symon InView
Communications,
Inc.
Syntellect http://www.syntellect.com Syntellect CIM
Talisma, an http://www.talisma.com Talisma
nGenera Company Knowledgebase
8.1
TechExcel http://www.techexcel.com Customer Wise
Tigerpaw http://www.tigerpawsoftware.com Tigerpaw CRM+
Software, Inc.
Toshiba America http://www.telecom.toshiba.com Toshiba Net
Information Phone 6.0
Systems,
Tele-
communication
Systems
Division
Transera http://www.transerainc.com Seratel
TuVox http://www.tuvox.com TuVox
Personalization
Module
UCN, Inc http://www.ucn.net inContact
Ulysses http://www.Tulysseslearning.com CallMentor
Learning
Unica http://www.unica.com Affinium
Corporation Campaign
Interact 7.5
Upstream Works http://www.upstreamworks.com UpStart Version
Software Ltd 2.0
UTOPY http://www.utopy.com UTOPY
SpeechMiner
Varolii http://www.Varolii.com Total Solutions
Corporation
Verint Witness http://verint.com Next-
Actionable Generation
Solutions Impact 360
Workforce
Optimization
Virtual Hold http://www.virtualhold.com Virtual Hold
Technology, LLC Encore
VXI Global http://www.vxi.com VisionSuite
Solutions, Inc. Software
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