The 2006 Customer Inter@ction Solutions Product of the Year awards, Part One.Each year, Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we've judged to have gone the extra mile to help improve both the customer experience and the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them. It is these companies' contributions that lead the way in making the contact center technology industry the dynamic field that it is today.
Here, we present Part One of the winners' list. Part Two will appear in the February 2007 issue of Customer Inter@ction Solutions magazine. Please visit www.tmcnet.com/425.1 for more information about the winning solutions and the companies that provide them.
Congratulations to the winners.
--Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions
Aplicor CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.
ASC ASC Ambulatory surgery center, see there telecom AG
CosmoCall Universe 4.6
CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Group
Fit Interview System
Envision Telephony Inc.
Envision Identity Protection Solution
Envox CT Connect 7
eGain Service 7.6
FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article.
GoldMine IP Voice Suite
Genesys Telecommunications Laboratories, Inc.
IEX IEX Ion Exchange (chromatography)
IEX Inter-Exchange Carrier Corporation, a subsidiary of NICE Systems Ltd.
IEX TotalView Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. system
Maximizer Enterprise 9.5
Merced Systems, Inc.
Newfound Communications Inc.
Newfound IP Call Recorder
Noble Systems Corp.
Nortel SIP Contact Center
NTR NTR Normal Trade Relations (international economic term; Most Favored Nation, MFN)
NTR Nitro (Nintendo DS codename)
NTR National Trauma Registry (Canada)
NTR Non-Traditional Revenue Global
CS351N SupraPlus Wireless Professional Headset System Noise-Canceling
Salesforce Partner Relationship Management (PRM PRM Partner Relationship Management
PRM Bureau of Population, Refugees and Migration (US State Department)
PRM Partidul Romania Mare (Romania Mare Party)
PRM Professional Risk Manager )
Salesforce Service & Support
Samsung BCS (1) (The British Computer Society, Swindon, Wiltshire, England, www.bcs.org) The chartered body for information technology professionals in the U.K., founded in 1957.
SoundBite automated voice messaging solution
Apropos v6.5.1 Customer Interaction Management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. )
Tigerpaw Software, Inc.
Tigerpaw CRM+ version 10.5
Toshiba America Information Systems, Telecommunication Systems Division
Strata CIX (Commercial Internet Exchange Association, Herndon, VA, www.cix.org) Pronounced "kicks," it was a membership organization that promoted the development of a level playing field for ISPs. 40
TuVox On Demand 6.0
Verint Systems Inc.
Customer Interaction Analytics
Vertical Solutions, Inc.
PowerHelp CRM for Customer Service
WebEx Remote Support
Wicom Communications Ltd.
Wicom Communications Server Suite (CSS (1) See Cascading Style Sheets.
(2) (Content Scrambling System) The copy protection system applied to DVDs, which uses a 40-bit key to encrypt the movie. ) 5.0
Impact 360 Workforce Optimization
If you are interested in purchasing reprints of this article (in either print or PDF (Portable Document Format) The de facto standard for document publishing from Adobe. On the Web, there are countless brochures, data sheets, white papers and technical manuals in the PDF format. format), please visit Reprint Management Services online at www.reprintbuyer.com or contact a representative via e-mail at email@example.com or by phone at 800-290-5460.
For information and subscriptions, visit www.TMCnet.com or call 203-852-6800.