The 2006 Customer Inter@ction Solutions Product of the Year awards, Part One.Each year, Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we've judged to have gone the extra mile to help improve both the customer experience and the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them. It is these companies' contributions that lead the way in making the contact center technology industry the dynamic field that it is today.Here, we present Part One of the winners' list. Part Two will appear in the February 2007 issue of Customer Inter@ction Solutions magazine. Please visit www.tmcnet.com/425.1 for more information about the winning solutions and the companies that provide them. Congratulations to the winners. --Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions Aplicor, Inc. Aplicor CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. www.aplicor.com ASC ASC Ambulatory surgery center, see there telecom AG MARATHON EVOlite www.asc.de Assurant Solutions Targeted Solutions www.assurant.com CosmoCom CosmoCall Universe 4.6 www.cosmocom.com CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Group SmartRecord IP www.ctigroup.com DeGarmo Group Fit Interview System www.degarmogroup.com Dirigo Telecommunications Dirigo iQueue www.dirigotelecom.com Eagle Teleconferencing Eagle Teleconferencing www.eagle.net Envision Telephony Inc. Envision Identity Protection Solution www.envisioninc.com Envox Worldwide Envox CT Connect 7 www.envox.com eGain Communications eGain Service 7.6 www.egain.com etalk Qfiniti Explore www.etalk.com FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. GoldMine IP Voice Suite www.frontrange.com Genesys Telecommunications Laboratories, Inc. Genesys 7.2 www.genesyslab.com Genticity Inc. Customer1 www.genticity.com IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corporation, a subsidiary of NICE Systems Ltd. IEX TotalView Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. system www.iex.com Maximizer Software Maximizer Enterprise 9.5 www.maximizer.com Merced Systems, Inc. Merced Performance Suite v2.7 www.mercedsystems.com Newfound Communications Inc. Newfound IP Call Recorder www.newfoundcomm.net Noble Systems Corp. Noble Composer www.noblesys.com Nortel Nortel SIP Contact Center www.notel.com NTR NTR Normal Trade Relations (international economic term; Most Favored Nation, MFN) NTR Nitro (Nintendo DS codename) NTR National Trauma Registry (Canada) NTR Non-Traditional Revenue Global NTRsupport www.ntrglobal.com Plantronics, Inc. CS351N SupraPlus Wireless Professional Headset System Noise-Canceling www.plantronics.com RightNow Technologies RightNow 8 www.rightnow.com salesforce.com Salesforce Partner Relationship Management (PRM PRM Partner Relationship Management PRM Parameter PRM Bureau of Population, Refugees and Migration (US State Department) PRM Partidul Romania Mare (Romania Mare Party) PRM Professional Risk Manager ) www.salesforce.com salesforce.com Salesforce Service & Support www.salesforce.com Samsung BCS (1) (The British Computer Society, Swindon, Wiltshire, England, www.bcs.org) The chartered body for information technology professionals in the U.K., founded in 1957. OfficeServ 7400 www.samsung.com/bcs SITEL SystemOne www.sitel.com SoundBite Communications SoundBite automated voice messaging solution www.soundbite.com Spanlink Communications Spanlink CALABRIO Workforce Management www.spanlink.com Syntellect Apropos v6.5.1 Customer Interaction Management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) www.syntellect.com Talisma Corporation Talisma Knowledgebase www.talisma.com Tigerpaw Software, Inc. Tigerpaw CRM+ version 10.5 www.tigerpawsoftware.com Toshiba America Information Systems, Telecommunication Systems Division Strata CIX (Commercial Internet Exchange Association, Herndon, VA, www.cix.org) Pronounced "kicks," it was a membership organization that promoted the development of a level playing field for ISPs. 40 www.tais.toshiba.com Tuvox TuVox On Demand 6.0 www.tuvox.com Unica Corporation Affinium NetInsight www.unica.com Verint Systems Inc. Customer Interaction Analytics www.verint.com Vertical Solutions, Inc. PowerHelp CRM for Customer Service www.vertsol.com WebEx Communications WebEx Remote Support www.webex.com WebSurveyor CRM Surveyor www.websurveyor.com Wicom Communications Ltd. Wicom Communications Server Suite (CSS (1) See Cascading Style Sheets. (2) (Content Scrambling System) The copy protection system applied to DVDs, which uses a 40-bit key to encrypt the movie. ) 5.0 www.wicom.com Witness Systems Impact 360 Workforce Optimization www.witness.com If you are interested in purchasing reprints of this article (in either print or PDF (Portable Document Format) The de facto standard for document publishing from Adobe. On the Web, there are countless brochures, data sheets, white papers and technical manuals in the PDF format. format), please visit Reprint Management Services online at www.reprintbuyer.com or contact a representative via e-mail at tmcnet@reprintbuyer.com or by phone at 800-290-5460. For information and subscriptions, visit www.TMCnet.com or call 203-852-6800. |
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