The 10 best and 10 worst annual reports.It was a year of extremes in annual reports. There are more gimmicks, for one thing. Less forthrightness, for another. When the first annual report was published by Baltimore Gas & Electric in 1823, honesty was a given. A corporate secretary often took pride in writing the entire billet-doux by hand. In this, my 11th year of rating annual reports in conjunction with Chief Executive magazine, honesty has slipped to an all-time low. Only 84.9 percent of CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. letters to shareholders are trustworthy. But perhaps it's best not to blame the boss for this predicament: Just 47.1 percent of these letters are written by the CEOs, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. their staffers. That figure represents another, perhaps more subtle, form of dishonesty--and a three-year low. This year, we analyzed 732 reports from the U.S. and abroad--including those from Africa to Australia, Poland to Pakistan. This is more than the minimum 110 required to ensure a scientific sampling. The year's best reports have much in common. Each encourages readership by declaring a theme on the cover and supporting it throughout the book. Each features financial highlights, all but one (Sonoco Products Sonoco Products Company (NYSE: SON) is a major producer of different types of commercial and consumer product packaging. The company is based in Hartsville, South Carolina, U.S.A. It is also the United States' third largest paper producer. ) with year-on-year percentage changes. And each includes a special section spotlighting some aspect of the company's operations. In design and approach, there are always those who strive to be different. But while last year's crop of annuals yielded several reports that were truly innovative, 1993 produced some that rank as mere contrivance. GE Capital Services published the first-ever triangular-shaped annual, complete with instructions on how to handle it. Whirlpool's effort features a compass made in Japan that doesn't work. Among other contrarians, Wolverine wolverine or glutton, largest member of the weasel family, Gulo gulo, found in the northern parts of North America and Eurasia, usually in high mountains near the timberline or in tundra. World Wide--makers of Hush Puppy hush puppy n. A small, round or slightly oblong cake of cornmeal fried in deep fat. [Perhaps from their having been used as snacks for dogs to quiet them while a meal was being eaten. shoes--turned out a report with a genuine leather cover: "A book you can judge by its cover," the company quips. Taking a plaintive plain·tive adj. Expressing sorrow; mournful or melancholy. [Middle English plaintif, from Old French, aggrieved, lamenting, from plaint, complaint; see plaint. tone, the Westinghouse Electric report asks, "How will we achieve success?" Not by running an overindulgent o·ver·in·dulge v. o·ver·in·dulged, o·ver·in·dulg·ing, o·ver·in·dulg·es v.tr. 1. To indulge (a desire, craving, or habit) to excess: overindulging a fondness for chocolate. nine photographs of new Chairman and Chief Executive Michael H. Jordan. But Jordan isn't alone in his vainglory: After several years of self-effacement--perhaps brought on by tough times--some CEOs preen in the 1993 reports. Runners-up in the "mirror, mirror-on-the-wall" competition include Lafarge's Michel Rose, with seven photos between the covers; Kentucky Medical Insurance's Steven L. Salman, six; and Flagstar's Jerome J. Richardson, five. On the bright side, a handful of annuals appear in electronic form, that is, on CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). . Some are charlatans: Mead Corp. promised an electronic annual but provided a report on a 3.5-inch disk. (The latter format's graphic capabilities are much inferior to those of compact disk.) Of companies to generate the real McCoy Real McCoy, the probably originally McKay, a Scotch whisky; the term now alludes to the “first or best of its kind” or “the actual one.” [Pop. Culture: Payton, 409] See : Genuineness , Oracle's and R.R. Donnelley & Sons' are quite good, while that of Adobe Systems Adobe Systems Incorporated (pronounced a-DOE-bee IPA: /əˈdoʊbiː/) (NASDAQ: ADBE) (LSE: ABS) is an American computer software company headquartered in San Jose, California, USA. is a flop. Instructions on how to view the Adobe report--merely a computerized reproduction of the paper-and-ink version--are practically incomprehensible. By contrast, the Oracle and Donnelley reports feature moving images of the CEO talking about the company and its performance. Both are breakthrough reports that point the way toward the future of the genre. THE BEST: FIRST (129 POINTS) Chevron's report, among the 10 best seven years in a row, finally rises to the top. The diversified oil and natural gas company turned out a progressive product that includes an 11-page section on its strategies for growth. Also valuable is a letter by Chairman Kenneth T. Derr Kenneth T. Derr is a member of the board of directors of the Halliburton Company. He is a Retired Chairman of the Board, Chevron Corporation (international oil company). He served as Chairman and Chief Executive Officer, Chevron Corporation, 1989-1999. underscoring the San Francisco-based company's success in meeting the five-year financial goals he delineated in 1989's annual report. Bolstering the effort are financial highlights that include 3D-like graphics plotting trends in revenues, net income, capital and exploratory expenditures, cash dividends, and stock price. "Chevron at a Glance" outlines the company's activities in its core businesses, as well as in chemicals, coal, and property development. SECOND (126 POINTS) The theme of COMSAT's annual report exemplifies its broad scope: "Worldwide Communications Now: Delivering On the Promise." The report's design is far more modern than others among the 10 best. Another plus is 12-year financial data, along with five- and 10-year compound growth rates Growth Rates The compounded annualized rate of growth of a company's revenues, earnings, dividends, or other figures. Notes: Remember, historically high growth rates don't always mean a high rate of growth looking into the future. . Readability, helped by a combination of striking photography and artwork, is high. Deduct points, because the Bethesda, MD-based company--which provides mobile and fixed telecommunications systems--names customers generically, rather than specifically. (However, it pretty much pinpoints the competition.) Also absent is a clearly defined mission statement. The "outlook" material comprises but two pages, buried in the financials, compared with Chevron's 11 pages. And the letter to shareholders by President and CEO Bruce L. Crockett and Chairman Melvin R. Laird Melvin Robert (Bom) Laird (born September 1, 1922) is an American politician and writer. Laird was a Republican congressman who also served as Richard Nixon's Secretary of Defense from 1969 to 1973. Laird urged Nixon to follow through on a policy of U.S. isn't nearly as revelatory as others among the top 10. THIRD (125 POINTS) Southwestern Bell
Southwestern Bell Telephone, L.P. soars into the third spot from a tie for 46th place last year. Its 22-point year-on-year rise represents the largest jump ever under our rating system. We're hooked right from the start. A bold cover proclaims in large type: "Southwestern Bell builds value. Your $100 investment has grown to $733 in 10 years. And we are ready for another decade of growth." The company illustrates its stellar return on investment with two piles of dollar bills. Another nice touch: Edward E. Whitacre Jr., chairman and CEO, is pictured in shirt sleeves in a three-page letter to shareholders, which he undoubtedly wrote. The letter outlines a four-point strategy to maintain a leadership position in the telecommunications industry. There's also an interesting introduction to the San Antonio San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. , TX-based company's operations inside the front cover--"Southwestern Bell Corporation at a Glance"--that includes the page numbers of more complete descriptions of business segments. At 48 pages, the report is 11.6 percent longer than this year's average 43 pages. But overall, it is a dramatic contrast to those of other Ma Bell spin-offs (Bell Atlantic, BellSouth, and Pacific Telesis
Pacific Telesis Group was one of the seven Regional Bell Operating Companies created after the 1984 breakup of AT&T as a holding company for Pacific Bell and Nevada Bell. ), which in recent years have produced lifeless, colorless, penny-pinching reports that fail to impress anyone other than bean counters. FOURTH (TIE) (124 POINTS) Two companies headquartered off the beaten path tie for fourth place this year: Mosinee Paper, based in Mosinee, WI, and Portland, OR's Northwest Natural Gas. Both have been frequent visitors to the list of the world's best. A year ago, Mosinee finished in second place, missing the top spot by a single point. Public utility Northwest advances three notches from seventh best. As per its tradition, the Northwest report showcases gorgeous, full-page, color photographs of scenes from the company's home region. The cover, which features a lighthouse, portrays Northwest as a beacon of dependability. Director and officer biographies provide substantive counterpoint to the pretty pictures. Mosinee provides data on key officers, too, but doesn't relegate rel·e·gate tr.v. rel·e·gat·ed, rel·e·gat·ing, rel·e·gates 1. To assign to an obscure place, position, or condition. 2. To assign to a particular class or category; classify. See Synonyms at commit. the information to the back of the book, as many companies do. Instead, thumbnail sketches of officers are paired with color photos and presented with the descriptions of business segments that begin on Page 6. Brief profiles of financial and administrative managers appear on Page 5. SIXTH (TIE) (123 POINTS) Among the 10 best for several years, specialty steelmaker Armco forged its best report so far. The theme, "Committed to the customer from start to finish," is illustrated on the cover with a red Buick LeSabre The Buick LeSabre was a full-size car made by the Buick division of General Motors from 1959-2005. For many years, the LeSabre was considered the entry level full-size Buick, carrying the lowest base price in the Buick lineup. superimposed su·per·im·pose tr.v. su·per·im·posed, su·per·im·pos·ing, su·per·im·pos·es 1. To lay or place (something) on or over something else. 2. over two employees working in the company's melt shop. The company produces finishing chrome and galvanized gal·va·nize tr.v. gal·va·nized, gal·va·niz·ing, gal·va·niz·es 1. To stimulate or shock with an electric current. 2. steel for automobile manufacturers. Supporting the theme inside the report is a roundtable in which Pittsburgh-based Armco's senior officers discuss the "challenges and key goals for 1994." President and CEO James F. Will alerts readers to the forthcoming section in his shareholder letter, which discusses the firm's redefined mission to reinforce Armco's position as a market leader and to increase the profitability of its businesses. Black-and-white photographs of executives are effectively juxtaposed jux·ta·pose tr.v. jux·ta·posed, jux·ta·pos·ing, jux·ta·pos·es To place side by side, especially for comparison or contrast. with color shots of Armco facilities and people using Armco products such as stainless steel stainless steel: see steel. stainless steel Any of a family of alloy steels usually containing 10–30% chromium. The presence of chromium, together with low carbon content, gives remarkable resistance to corrosion and heat. pots. Detailed explanations accompany all graphs, while a fold-out grid identifies markets and major competitors. The back of the book is enlivened en·liv·en tr.v. en·liv·ened, en·liv·en·ing, en·liv·ens To make lively or spirited; animate. en·liv en·er n. by quotes beneath photos of various executives, from the director of internal auditing to the managing director of research & technology. The report also contains bios on officers and directors that list ages and previous positions, along with a warm tribute to retiring Chairman Robert L. "Bob" Purdum. Lastly, Armco is one of the few (three out of 100) to carry over the front of the book's design of black-and-white photos and blue accent type to the financials. Meanwhile, the cover of co-sixth-place finisher Phillips Petroleum Co.'s report gets down and dirty with a shot of workers straining to position machinery at a site on the Gulf of Mexico Noun 1. Gulf of Mexico - an arm of the Atlantic to the south of the United States and to the east of Mexico Golfo de Mexico Atlantic, Atlantic Ocean - the 2nd largest ocean; separates North and South America on the west from Europe and Africa on the east . Graphs on natural gas production and average worldwide crude oil sales prices, among others, are explained in detail. A glossary of terms, bios on directors and key officers, and two pages of outlook material as part of the Management's Discussion & Analysis of Operations give the report a solid feel. Photos of products in use are especially appealing: One shows five tots at a birthday party eating frozen yogurt sundaes from recyclable cups made of Phillips' K-Resin plastic. Unique to this report are brief italicized overviews of each of Phillips' businesses that guide the reader into more specific information. For the first time, Phillips provides 11-year financial data. The Bartlesville, OK-based oil and gas company also published its traditional, two-page "Conversation With the Chairman," now-retired Chairman and CEO C.J. (Pete) Silas. As with rest of book, the letter to shareholders is aimed at those who scan rather than study. It is second only to that of Mobil in terms of readability, with an average of 9.5 words per sentence. And as usual, the report contains a reader-response card for feedback. Drawbacks include the absence of a grid listing competitors and markets. In addition, the mission statement is inadequate, particularly given that our standards in this area have become more stringent over the years. EIGHTH (122 POINTS) Sonoco Products breaks the mold with its innovative presentation of ordinary data. In the financials, attractive turquoise headings and colorful graphs brighten the gray pages. The biographical information on officers and directors is more than sufficient; photographs of the latter group are positioned in an eye-catching design. Each year, the Sonoco report focuses on the Hartsville, SC-based packaging company's employees: The report conveys the impression they're no less important than the top brass. Color and black-and-white photos are mingled throughout the report. The back cover highlights Sonoco's mission and strategy statements, along with a declaration of nine "primary goals." There's also delineation of "five key initiatives" for 1994. NINTH (121 POINTS) Apogee Enterprises' report shows promise of being the most employee-oriented of the top 10, especially in its theme: "Every day, all year long, Apogee's people deliver the quality and service that builds customer loyalty and market strength." The report takes the approach that "extraordinary effort is a daily event" with the glass and aluminum company's 5,358 employees. Unfortunately, the workers pictured aren't identified--unlike top management, of course. Chairman and CEO Donald W. Goldfus and President Gerald K. Anderson rate well on honesty in their letter to shareholders. They frankly admit that fiscal 1993 results were disappointing. (The Minneapolis-based company suffered a 47 percent earnings decline on a 4 percent falloff fall·off n. A reduction or decrease: a falloff in car sales. Noun 1. falloff - a noticeable deterioration in performance or quality; "the team went into a slump"; "a gradual slack in in sales.) The highlight of the book is an 11-page management roundtable discussion of the year in review and the outlook for the future. TENTH (120 POINTS) Innovative! Vibrant! Exciting! These words seldom describe annual reports produced by public utilities, but Atlantic Energy's is an exception. This barn-burner of a book is a dramatic departure from the norm: It boasts big, bold headlines and a minimum of prose--just enough to get the job done. The cover theme, "Common interests. Common ground. Common sense," is supported on the inside with large, captioned photographs. An alternate energy source--solar panels manufactured by the company--is outlined. Instead of focusing on the corporate hierarchy, the Pleasantville, NJ-based company discusses its projects, including one to install heating and cooling systems cooling systems for housed animals include spraying of roofs with water, evaporative pads with fans, foggers and misters; for pastured animals shelter from the sun by trees or artificial shade devices and cooling ponds are used. in a new Atlantic
New Atlantic were an early 1990s UK rave band from Southport, Merseyside. City convention center. The utility company didn't even use four or more colors in its report. Likely the book was a bargain, but shareholders are well-served nonetheless. THE WORST: There's good news and bad news in most messages, of course. Here's the downside of the 1993 annual reports we reviewed: * They're the least honest in the six years we've monitored this aspect of annual reports. The percentage of honest reports dipped to 84.9 percent, compared with 90 percent in 1989 and 1990. * Fewer reports contain special sections: 43.7 percent this year versus 49.6 percent last year. * There are fewer readability enhancements, such as callouts and subheads. * The legalistic le·gal·ism n. 1. Strict, literal adherence to the law or to a particular code, as of religion or morality. 2. A legal word, expression, or rule. Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. appears with record frequency, 7.3 percent, compared with 2.2 percent a decade earlier. * Management's assumption of responsibility for the financials declined to 48.3 percent from the 1990 high, 54.6 percent. * Reports--both best and worst--score just 3.3 percent out of a possible 100 percent on a separate rating mechanism comprising 33 indicators. This compares with an average 4.2 percent rating for the 1992 crop of reports. * The use of overly austere approaches, such as the summary annual report and reports with fewer colors, continues to proliferate. In light of these negatives, a theme we've consistently emphasized bears repeating: The annual report is perhaps a corporation's most important communications tool. Those that fail to measure up are at best ineffective, and at worst outright impediments to shareholder understanding of a company's purpose and performance. Is anybody listening? FIRST Form 10-K is an informative--albeit legalistic--document all companies are required to file with the SEC. But in some instances, it is used without discretion to bulk up emaciated e·ma·ci·ate tr. & intr.v. e·ma·ci·at·ed, e·ma·ci·at·ing, e·ma·ci·ates To make or become extremely thin, especially as a result of starvation. annual reports. On that count, Wakefield, MA-based M/A-COM, a communications company Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. that specializes in wireless technology, is one of this year's offenders. Its 10-K comprises more than three-quarters of a 44-page effort. But that's one of many problems: * Its report 'scores but 28 of a possible 135 points. * The three-page letter to shareholders runs as a single paragraph unbroken into columns, with text spanning the page. * The company lost $22.5 million from continuing operations continuing operations Parts of a business that are expected to be maintained as an ongoing segment of an overall business operation. Income and losses from continuing operations are reported separately if any segments have been discontinued during the , or 92 cents a share, but doesn't say that until midway through the letter. * The letter glosses over tough times confronting the corporation. Consider this bit of obfuscation ob·fus·cate tr.v. ob·fus·cat·ed, ob·fus·cat·ing, ob·fus·cates 1. To make so confused or opaque as to be difficult to perceive or understand: "A great effort was made . . . : "During the year, 1400 M/A-COM employees adjusted to different jobs, work environments, and new work procedures." Translated, that means they're getting used to being underemployed un·der·em·ployed adj. 1. Employed only part-time when one needs and desires full-time employment. 2. Inadequately employed, especially employed at a low-paying job that requires less skill or training than one possesses. or perhaps unemployed. * In the operations review, text continues to sprawl from border to border. And to confuse things further, photo captions in microscopic, hard-to-read, gray print run between the lines Between the lines can refer to:
A rendering of Leonardo da Vinci Leonardo da Vinci (də vĭn`chē, Ital. lāōnär`dō dä vēn`chē), 1452–1519, Italian painter, sculptor, architect, musician, engineer, and scientist, b. near Vinci, a hill village in Tuscany. appears on the cover, and references to the great Renaissance artist and scientist continue throughout the text inside. In the end, the imagery serves only to underscore the gap between the brilliant and the painfully prosaic. SECOND The 1993 report of Public Service Company of Colorado features a photo of D.D. Hock hock: see wine. , chairman, president, and CEO of the Denver-based utility company, sitting sidesaddle on a chair and leaning curiously forward and to one side. The sense of imbalance persists throughout the report. For one thing, the financials take up three times the space of the remainder of the book. The rest of our laundry list laundry list A popular term for a long list of Sx, diseases, or etiologies that share something in common–eg, differential diagnosis of acute abdomen : The cover visual--a gas flame superimposed on a light bulb--is cluttered and cliched cli·chéd also cliched adj. Having become stale or commonplace through overuse; hackneyed: "In the States, it might seem a little clichéd; in Paris, it seems fresh and original" . On the inside pages, the representation of a steel turbine in motion--captured through time-lapse photography--looks more like a ferris wheel Ferris wheel, amusement park ride. It consists of a power-operated wheel that is about 50 ft (15 m) in diameter. It has two rims that are parallel to and equidistant from the shaft about which the wheel rotates. . Smaller photos, including one of a private-home schematic, are unexplained and have no apparent connection with the text. The color scheme of the book--orange and black--seems more appropriate for Halloween than for an annual report. Throughout the book, multiple "headlines" in dreary gray and black fight for attention on the same page. Many of these are banal catchphrases, such as "market driven" or "customer partnering." In addition, the print job is poor, muddy, and off-register. Our overall impression: disheartening dis·heart·en tr.v. dis·heart·ened, dis·heart·en·ing, dis·heart·ens To shake or destroy the courage or resolution of; dispirit. See Synonyms at discourage. , shallow, antagonistic, not particularly informative. THIRD EVERYTHING SHOUTS! in the EG&G annual report. On the cover, the company's name appears in enormous red type, along with commands in boxes, such as "Find it," "Manage it," "Screen it," "Transfer it," and "Sense it." But the approach seems a bit too bullish for this manufacturer of electronic instruments, located in Wellesley, MA. Sales at the company dipped 3.3 percent year on year, and operating income Operating Income The profit realized from a business' own operations. Notes: This would not include income from things such as investments in other firms. Also referred to as operating profit or recurring profit. fell some 2 percent. Inside the report are garish headlines that are part of what passes for contemporary design. In short, we can't really "Comprehend it." So we decided to "Discard it"--to the list of the world's worst, that is. FOURTH Coda Energy's annual report has the look of a broadsheet newspaper, similar to USA Today USA Today National U.S. daily general-interest newspaper, the first of its kind. Launched in 1982 by Allen Neuharth, head of the Gannett newspaper chain, it reached a circulation of one million within a year and surpassed two million in the 1990s. . The publication is divided into four sections, one of which engages in a lively financial review. There's even a "Heard on the Street" piece, bylined by Coda's "in-house general counsel," Joe Callaway. But Callaway ought to know better: That column title is the copyrighted property of Dow Jones Dow Jones the best known of several U.S. indexes of movements in price on Wall Street. [Am. Hist.: Payton, 202] See : Finance , publisher of The Wall Street Journal. Even more tacky are the tombstone advertisements throughout the book, taken out by some of the company's vendors, lenders, and suppliers, including NationsBank, Banc One, and Southwest Securities. In an angry phone call, Douglas H. Miller, CEO of the Dallas-based oil and gas company, defended solicitation of the ads. But such a practice is a form of corporate heavy-handedness that purists hope doesn't catch on. With the emergence of summary reports, annuals have been watered down enough. Attempting to turn them into a profit center would make things even worse. FIFTH Years back, annuals produced by oil companies ranked as the worst. In recent years, biotechnology companies Top 100 Biotechnology Companies The following is a list of the top 100 biotechnology companies ranked by revenue. The first nine companies qualify for the list of the top 50 pharmaceutical companies. have stolen that crown of thorns crown of thorns Christ thus ridiculed as king of Jews. [N.T.: Matthew 27:29; Mark 15:17; John 19:2–5] See : Mockery . The annual report of Genetics Institute, based in Cambridge, MA, is a case in point. Working from a progressive theme on the cover "Shaping the Future"--the company proceeds to describe itself as a global operation "with considerable strength in developing and manufacturing therapeutic products." What President and CEO Gabriel Schmergel neglects to address in his message to shareholders is red ink red ink Health administration A popular term for financial losses. Cf in the Black. equivalent to 81 cents a share, Genetics Institute's fifth consecutive year of losses. That particular statistic appears only in the back-of-the-book financials. It's certainly not unusual for fledgling biotech concerns to lose money, while they spend heavily on R&D and await the commercialization of products. But it's precisely for that reason industry executives should be forthcoming in their public communications--particularly in their highly visible annual reports--and bite the bullet in plain sight. SIXTH In TransTechnology's annual report, Chairman, President, and Chief Executive, Michael J. Berthelot modestly assesses the Union. NJ-based company that makes aerospace and industrial products: "In my opinion. what has been performed at TransTechnology over the past year could be held out as an example of what American business is really all about. You name it, we did it." Unfortunately, that doesn't apply to producing a top-notch annual report. The first tip-off that amateurs had a hand in this book: the staged look of the color photograph of the CEO, with hands folded neatly in front of him, surrounded by his equally stiff corporate officers. His picture in the letter to shareholders and the one with the board of directors are no better. Oddly enough, the supposedly "technically sophisticated" company's operations break down into a pair of simple one-page sections: aerospace and industrial products, each with only a few paragraphs of text. Obviously, TransTechnology could have done it better. SEVENTH How's this for a catchy introduction in the Glycomed annual report? "An ongoing priority since Glycomed's inception has been the generation of a sustainable flow of novel lead molecules to treat important diseases." No doubt important, perhaps vital, but hardly the stuff of which best-sellers are made, and probably over the average stockholder's head. It doesn't get any better. The design and strange color choices, particularly an un-appetizing yellowish-brown tint to two employees' photographs, are unattractive. Even worse, this is among the 12 percent of reports missing a financial highlights page, too often an indication of trouble. So it is with Alameda, CA-based Glycomed, as the pharmaceuticals company posted its fifth consecutive loss. Meanwhile, Chairman, President, and Chief Executive Alan R. Timms receives no points for honesty, as he fails to address the loss--this one seven times greater than five years earlier. He concludes with the dutiful du·ti·ful adj. 1. Careful to fulfill obligations. 2. Expressing or filled with a sense of obligation. du , "I look forward to keeping you updated on our progress." Such as it is. Avoiding finances, Timms instead writes about employees. "In all of our efforts, we recognize our employees' invaluable contributions...[which] are essential to the achievement of our corporate goal." Ironically, less than a year later, the company actually slashed its work force by nearly a third "to conserve cash"--a possibility the annual report didn't even hint at. Isn't confession supposed to be good for the soul? EIGHTH An annual report that trades substance for design can only be a disaster. Take Dayton, OH-based Standard Register's monstrosity monstrosity 1. great congenital deformity. 2. a monster or teratism. of a book. It supposedly integrates "the best of paper and technology," whatever that means. The confusing letter to shareholders runs over 13 pages, marred by a multitude of unfortunate graphic tricks: full-page color photographs with red headlines, reverse type on a spectrum of colors, and concurrently running text. For instance, the explanation accompanying the headline, "Targeting for Results," is written in purple type in a mustard-colored square. This text runs into the lines of the letter itself. Thus, readability is virtually nil. The letter is signed by both President and CEO John K. Darragh and Chairman Paul H. Granzow, so we assume they jointly accept the blame for it. The company, which manufactures business forms and data systems equipment, had a fine year financially, but overenthusiasm n. 1. Excessive enthusiasm. is no excuse for allowing design pretensions to ruin a report. NINTH Northwestern Steel and Wire's book has few, if any, redeeming qualities. It racks up a record 11 zeroes in the 15 categories comprising our 135-point criteria for best annual reports. The report's cover is uninviting, a white page with a right-hand corner picture--slightly larger than a postage stamp postage stamp, government stamp affixed to mail to indicate payment of postage. The term includes stamps printed or embossed on postcards and envelopes as well as the adhesive labels. . Inside, there are no photographs, only lots of text, three graphs, and headings in orange type. In the letter to shareholders, President and CEO R.N. Gurnitz mentions pro forma As a matter of form or for the sake of form. Used to describe accounting, financial, and other statements or conclusions based upon assumed or anticipated facts. The phrase pro forma income of 42 cents a share and notes that charges related to income tax accounting and potential pension liabilities Pension liabilities Future liabilities resulting from pension commitments made by a corporation. Accounting for pension liabilities varies widely by country. impacted the bottom line, but he never specifically cites the company's net loss of $47.7 million. This report is certainly nothing to write home about. TENTH USX USX US Steel (Corporation) USX Static Mesh Package (Unreal game file type) USX US Cents (Currency) Corp. doesn't publish an annual report, and we can only be relieved after seeing the ones it turned out for each of its publicly held subsidiaries: Marathon Group, U.S. Steel The United States Steel Corporation (NYSE: X) is an integrated steel producer with major production operations in the United States and Central Europe. The company is the world's seventh-largest steel producer ranked by sales (see list of steel producers). Group, and the Delhi Group. Minimalist is the only way to describe them. These individual reports are printed on the thinnest paper imaginable, comparable to that used for proxy statements. Under the headline, "A cost-effective annual report," which appears in each of the three separate documents, Pittsburgh-based USX explains that "publishing three traditional reports with color photos and heavy paper would greatly increase the cost of our shareholder communications. Instead, we are achieving substantial savings by publishing three reports on light, recycled paper without photos." That, however, is at the expense of fluid, consistent communications to shareholders and other readers. This economy kick demonstrates a decided lack of judgment for a major oil, gas, and steel conglomerate. WHAT CONSTITUTES A GOOD ANNUAL REPORT After 11 years of spotlighting annual reports on these pages, it's clear the good ones contain certain essentials. For instance, text should be forthright--that is, there should be no long, slow windup before the news, even if disappointing. At the same time, a report should be informative and contain full financial disclosure. Contributing Editor A contributing editor is a magazine job title that varies in responsibilities. Most often, a contributing editor is a freelancer who has proven ability and readership draw. Sid Cato's copyrighted criteria for judging the best and worst annuals are based on a 135-point-maximum scorecard that rewards those possessing the following characteristics: 1. Action. The cover should lure the recipient into opening the report and turning the pages. The report should use various readership-enhancing devices--an intriguing cover statement, textual callouts, boldfaced lead-ins, subheads, bulleted bul·let·ed adj. Printing Highlighted or set off with bullets: a bulleted list. paragraphs. Its layout should be open and inviting, and the descriptive table of contents should be comparable to that in every newspaper and magazine. (10 points) 2. Readability. Write clear, sprightly spright·ly adj. spright·li·er, spright·li·est Full of spirit and vitality; lively; brisk. adv. In a lively, animated manner. spright copy, eschewing gobbledygook gob·ble·dy·gook also gob·ble·de·gook n. Unclear, wordy jargon. [Imitative of the gobbling of a turkey.] Noun 1. . (10 points) 3. Information. Inform the reader fully through a special section, mission statement, or glossary of terms. (10 points) 4. Prospects. In a grid or matrix, identify the competition and provide market position and market share, a breakdown of operations, results, and prospects. (5 points) 5. CEO Photo. Picture the company's chief executive in a candid, congenial pose, preferably leading off the letter to shareholders. (5 points) 6. Responsibility. Assume responsibility, alongside the auditors, for the financials. (10 points) 7. Biographies. Present biographical data on officers and directors--more than simply their age and the year they joined the board or company. (10 points) 8. Innovation. Break new ground. Ensure the report is not run-of-the-mill. (5 points) 9. Focus. Display a discernible point of view and a clearly stated, tautly executed theme. (5 points) 10. Impression. Convey a favorable image of the organization. (10 points) 11. Disclosure. Include more financial data than what's customary or required by the Securities and Exchange Commission (five years). Supplement all graphs with succinct, understandable captions. (15 points) 12. Honesty. Rhetorical commitment is where it's at "Where It's At" is the first single from Beck's 1996 album, Odelay. Many[Who?] have commented that the strength of both "Where It's At" and Odelay confirmed that Beck was not a novelty act or one-hit wonder. . (10 points) 13. Involvement. Exhibit CEO involvement, at a minimum, in the letter to shareholders. (10 points) 14. Articulation. Present the CEO's view of the company's present and future mission and goals. (15 points) 15. Yecch. Is the report likable? Does it have redeeming qualities? (5 points) LETTERS YOU CAN BE THE BOSS WROTE While this year's crop of letters to shareholders fall short on honesty, many of the missives have an engagingly personal touch. Take the little gem in Boise, ID-based TJ International's book. Written with a folksy folk·sy adj. folk·si·er, folk·si·est Informal 1. Simple and unpretentious in behavior. 2. Characterized by informality and affability: a friendly, folksy town. 3. tone, the letter includes the work and home phone numbers of the building-products company's co-founder and chairman, Harold E. Thomas, and president and CEO, Walter C. Minnick. This is certainly a first in the annual report industry. New York-based Ann Taylor Notable people named Ann Taylor include:
Some executives take a more artistic approach. Champion Enterprises' Walter R. Young Jr., chairman and president of the Auburn Hills, MI, builder of manufactured homes and mid-sized buses, begins by reciting a bit of poetry seen on a church wall. "There is no such thing as status quo [Latin, The existing state of things at any given date.] Status quo ante bellum means the state of things before the war. The status quo to be preserved by a preliminary injunction is the last actual, peaceable, uncontested status which preceded the pending controversy. We're bound to either wilt or grow, This life is one of constant movement Self-decay or self-improvement." Back to more prosaic prose, Iowa-based EMC (1) (EMC Corporation, Hopkinton, MA, www.emc.com) The leading supplier of storage products for midrange computers and mainframes. Founded in 1979 by Richard J. Egan and Roger Marino, EMC has developed advanced storage and retrieval technologies for the world's largest companies. Insurance Group President Bruce G. Kelley strikes a common chord with that universal topic of conversation: the weather. "As I write these comments, it's 48 degrees below zero in South Dakota. Outside my office window in Des Moines, it's 21 below zero, with a wind chill wind chill, the cooling effect of wind and temperature combined, expressed in terms of the effect produced by a lower, windless temperature, also called wind chill factor, wind chill temperature, wind chill equivalent temperature, wind chill index, wind chill . A few months from now, it could be well over 100 degrees with unbearable humidity levels. Yet, regardless of what each season brings...Midwesterners are constantly preparing and planning to make the most of whatever comes their way. Such is the case for EMC Insurance Group Inc. and the changing seasons that affect the insurance industry." Another insurance company, AFLAC AFLAC American Family Life Assurance Company AFLAC American Family Life Assurance Company of Columbus AFLAC Apologies For Lack of Audi Content (Audi listservs) in Columbus, GA, takes the seafaring route in its letter to shareholders. President and CEO Daniel P. Amos explains, "Like the boatman in our ads, who successfully battles the wind and waves, our company is agile, experienced and responsive to an ever-changing and often turbulent environment....Our agility, experience and flexibility will help AFLAC weather change in the future." Despite the dearth of honest letters this year, we did find one that doesn't sugarcoat sug·ar·coat tr.v. sug·ar·coat·ed, sug·ar·coat·ing, sug·ar·coats 1. To cause to seem more appealing or pleasant: a sentimental treatment that sugercoats a harsh reality. 2. bad news. Omaha, NE-based American Business Information CEO Vinod Gupta says, "Our 1993 financial results...while showing acceptable growth to the average person, were frankly a disappointment to us." Coca-Cola's annual came within a point of making the 10 best list, and one of the reasons is Chairman Roberto C. Goizueta's no-nonsense communique. He writes: "We also endured the coldest, rainiest summers in the recent histories of both Japan and Europe, which further negatively impacted soft drink sales in markets accounting for more than a third of our international unit case volume. Times were tough, but we did not flinch. "In other words Adv. 1. in other words - otherwise stated; "in other words, we are broke" put differently , we stuck to our commitment to do what is best for our business for today and tomorrow." Microsoft's book ranks as one of the 50 most readable. In keeping with the book's theme--"Architects of the Future," CE's Chief Executive of the Year William H. Gates III observes, "The electronic revolution has arrived, full force. And with it has come vast changes in how we work, how we play, how we interact, and even how we think. "But with every advance and every success, we have also become more aware of how far we still need to go...The company revolution is still in its infancy--with great possibilities still in front of us." Sid Cato, a former corporate officer and author, has been at this stand for the last 11 years, monitoring the world's annual reports, now from his vantage point in Kalamazoo, MI. He is president of Cato Communications, as well as editor/publisher of Sid Cato's Newsletter on Annual Reports. |
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