Thailand.Within days of the 26 December 2004 tsunami, "vulture vulture, common name for large birds of prey of temperate and tropical regions. The Old World vultures (family Accipitridae) are allied to hawks and eagles; the more ancient American vultures and condors are of a different family (Cathartidae) with distant links to tourism" had flapped its ugly wings. People were dead and missing, a full disaster-relief operation was under way, and tourists were canceling holidays. Yet out of the disaster came a dubious opportunity for hotels in unaffected areas. One poor management communication came from a hotelier in an unaffected resort area on the Gulf of Siam Noun 1. Gulf of Siam - an arm of the South China Sea between Indochina and the Malay Peninsula Gulf of Thailand South China Sea - a tropical arm of the Pacific Ocean near southeastern Asia subject to frequent typhoons . The hotelier sent an e-mail to members of the Pacific Asia Travel Association, callously cal·lous adj. 1. Having calluses; toughened: callous skin on the elbow. 2. Emotionally hardened; unfeeling: a callous indifference to the suffering of others. informing them not only that his area was unaffected by the tsunami, but also that his hotel was offering special three-day/two-night packages. The hotelier should have opened with deep condolences to the families and friends of tsunami victims and announced that a percentage of all bookings at his hotel would be donated to tsunami relief until a given date. He could have closed his e-mail with a discreet dis·creet adj. 1. Marked by, exercising, or showing prudence and wise self-restraint in speech and behavior; circumspect. 2. Free from ostentation or pretension; modest. message saying that anyone wishing to find out more about the hotel and its fundraising efforts could visit its web site. An example of poor management communication, indeed! Ken Scott Ken Scott (born April 20, 1947 in London) is an influential English record producer and engineer. Scott's start, at the age of 16, came from the world-renowned EMI studios, where he initially worked in the tape library. Bangkok, Thailand |
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