Terry Hinge & Hardware Chooses Siebel CRM OnDemand over Salesforce.com to Increase Worldwide Sales Revenues.

SAN MATEO, Calif. -- Global Provider of Hardware Component Parts Uses Hosted CRM Solution to Increase Sales Productivity and Shorten Sales Cycles

Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that Terry Hinge & Hardware, a growing, global manufacturer, importer, and distributor of hardware component parts, has deployed Siebel CRM OnDemand. Siebel CRM OnDemand is helping Terry Hinge & Hardware monitor and improve its sales processes, resulting in shorter sales cycles and an increase in sales revenues.

"In 2003 we acquired a company that manufactures high-tolerance, high-complexity hardware component parts, reaffirming our commitment to providing exceptional products, service, and support to our industrial customers," said Paul Stals, President and COO, Terry Hinge & Hardware. "These customers not only need sophisticated hardware component parts, but also lower-tech products we provide as well. With the help of Siebel CRM OnDemand we're able to coordinate sales activities across these different product areas to increase cross-selling and shorten sales cycles."

Terry Hinge & Hardware, headquartered in Van Nuys, California, has supplied hinges and hardware to some of the largest furniture manufacturers in the Unites States for more than 50 years. In 1995, the company expanded into new markets, providing industrial hinges and hardware as well. Terry Hinge & Hardware created a new division to address this market, Terry Industrial Hardware (TIH), and began manufacturing custom industrial components for several different industrial markets in 1999. With its 2003 acquisition, the company realized it needed a hosted CRM solution to increase sales productivity and cross-selling, coordinating sales activities across its divisions and the newly acquired organization.

Terry Hinge & Hardware selected Siebel CRM OnDemand to address these needs. Using Siebel Systems' hosted CRM solution, employees outside of the United States are able to access sales opportunity and customer account information at any hour, eliminating delays in the sales quotation process due to time zone differences. This information also enables sales representatives to identify opportunities for cross-selling and coordinate related activities across product divisions.

Through Siebel CRM OnDemand's analytics capabilities, executive management has gained increased insight into the organization's sales pipeline, allowing them to monitor the speed at which opportunities progress through each sales stage. With this information, management can identify delays and work to find their cause, constantly improving the organization's sales processes and shortening sales cycles. Terry Hinge & Hardware also anticipates that this additional insight into the sales pipeline will enable the organization to track the quality of leads generated through various marketing activities and calculate return on investment.

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., or to review other customer success stories, please visit www.siebel.com.

For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center & Service - http://www.siebel.com/call-center; Sales Force Automation - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

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