Teltech Expands "Human Touch" Features of New Vertical Research Portal.MINNEAPOLIS--(BUSINESS WIRE)--Aug. 25, 1999-- Service to Include Live Interaction with Leading Technical and Business Experts Teltech Resource Network Corporation today announced that its new portal service will offer Web-based live events allowing users to interact in real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. with leading technical, business and industry experts on hot topics and trends This entry summarizes the major topics that are driving this industry. It is intended to provide an overview of these subjects for the newcomer to the field as well as the person who has been away from the field for some time. . The event feature broadens the existing range of people-based capabilities available through the portal, which offers human assistance and knowledge sharing as a supplement to computer-based, do-it-yourself do-it-your·self adj. Of, relating to, or designed to be done by an amateur or as a hobby: do-it-yourself home repairs; a do-it-yourself sailboat kit. research. Called Teltech.com (SM), the new research tool has been designed specifically for technical and business professionals in technology-driven companies. It will be released in September September: see month. of 1999. In implementing the live event strategy, Teltech will leverage its established network of thousands of top authorities in science, technology and business. Sessions will convene CONVENE, civil law. This is a technical term, signifying to bring an action. regularly within each of six portal communities: chemical/process manufacturing, consumer products, industrial manufacturing, electronics and computers, business and suppliers. Events will be hosted by subject experts and moderated by Teltech analysts. Users can submit questions either before or during each session. Those unable to participate can automatically receive a complete transcript A generic term for any kind of copy, particularly an official or certified representation of the record of what took place in a court during a trial or other legal proceeding. A transcript of record of the dialogue via e-mail. Copies of transcripts will also be archived for later retrieval. "Our live event format will allow Teltech.com users to get immediate, accurate problem-solving and decision-making decision-making, n the process of coming to a conclusion or making a judgment. decision-making, evidence-based, n a type of informal decision-making that combines clinical expertise, patient concerns, and evidence gathered from support with all the advantages of anonymity," said Bill Dietrick, leader of Teltech's Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the services business. "At the same time, the portal's archiving feature will provide long-term Long-term Three or more years. In the context of accounting, more than 1 year. long-term 1. Of or relating to a gain or loss in the value of a security that has been held over a specific length of time. Compare short-term. access to the tacit knowledge The concept of tacit knowing comes from scientist and philosopher Michael Polanyi. It is important to understand that he wrote about a process (hence tacit knowing) and not a form of . of industry experts in a friendly and familiar frequently-asked-questions format. This high-value content is an ideal complement to the published literature and Internet sources already available on Teltech.com." Teltech.com is the first Internet portal that combines published information, a directory of industry-specific Web sites and human knowledge sources to aid technical and business professionals in their research efforts. Beta tests A test of new or revised hardware or software that is performed by users at their facilities under normal operating conditions. Beta testing follows alpha testing. Vendors of packaged software often offer their customers the opportunity of beta testing new releases or versions, and the have shown that Teltech.com's technical and business subject focus allows such professionals to save time and obtain higher quality, more complete search results than when using consumer-oriented portals. In addition to offering live events, the service will provide access to a comprehensive library of online sources, a by-industry directory of Web sites, and a staff of highly skilled research professionals whom users can access on demand for supplemental or more in-depth research on their questions and issues. Vertical portals A Web site that provides news, articles and services to a particular industry such as IT, finance and retail. It is the industry-specific equivalent of the general-purpose portal on the Web. Also called a "vortal." See portal, corporate portal, business intelligence portal and Web hub. are being created for 18 discrete industries. Each portal can be further customized to allow individual clients to provide knowledge workers with integrated access to internal and external information directly related to their knowledge requirements. "Studies have consistently shown that professionals get two-thirds of the information they use for decision making directly from other people," said Teltech chief executive officer Andy Michuda. "We obviously believe in the value of computer-based information gathering. But through its history, Teltech has also developed a unique understanding of the power that human interaction adds to the research process. Teltech.com's new live event feature fits our objective of providing a complete experience for the portal user." NOTES TO EDITORS: Teltech Resource Network Corporation (http://www.teltech.com) is a leading supplier of research and knowledge management services to the R&D and business development functions of technology-driven companies. Teltech uses its research capabilities, proprietary knowledge-transfer systems and understanding of client business processes to deliver filtered technical and business intelligence to the desktop. It has earned a worldwide reputation for excellence in content management, including development of content taxonomies, design and implementation of content architectures, content sourcing, documentation of human experience and know-how, and effective integration of internal and external, explicit and tacit knowledge content. Teltech's client list includes half of the Fortune 500 companies. Headquartered in Minneapolis, MN, Teltech is privately held. |
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