Telsource Chooses ServicePower Field Service Scheduling Solution; Intelligent Scheduling Will Vastly Improve Field Service Productivity and Flexibility.Business/Technology Editors ANNAPOLIS, Md.--(BUSINESS WIRE)--Sept. 12, 2000 ServicePower, Inc., the leading provider of field service scheduling software for the Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) market today announced that leading network integration and maintenance solutions provider, Telsource will implement ServicePower's intelligent scheduling solution to manage its North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. field service organization. Telsource provides installation and maintenance services to the Interexchange Carriers, Regional Bell Operating Companies (RBOCs), Competitive Local Exchange Carriers (CLECs) and Competitive Access Providers designed to support multi-location enterprise projects that require technical support for a broad array of access solutions and customer premise equipment (CPE (Customer Premises Equipment) Communications equipment that resides on the customer's premises. CPE - Customer Premises Equipment ) all across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . "SERVICEPower will be used to help Telsource further improve the standard and efficiency of their customer service through the ability of SERVICEPower to provide optimized schedules for field operations," commented Ian MacKinnon, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ServicePower. "The introduction of SERVICEPower will enable Telsource to decrease the large amount of effort involved with the current system of manually scheduling field engineers and vastly improve productivity and flexibility." "ServicePower has built a reputation for developing and deploying field service scheduling software not only within our marketplace but also in the enterprise market worldwide," said Frank Orga, vice president of sales and marketing for Telsource. "We chose ServicePower because we trust that they will deliver a working field service scheduling solution that helps us improve our customer service, provide consistent service delivery, and at the same time, reduce our operational costs." Boston-based Breed's Hill Breed's Hill: see Bunker Hill, battle of. Associates, a ServicePower Value Added Reseller See VAR. (company) value added reseller - (VAR, or "value added retailer") A company which sells something (e.g. computers) made by another company (an OEM) with extra components added (e.g. specialist software). , is responsible for running the implementation project. Breed's Hill will work with Telsource to integrate the ServicePower technology into their existing operations and provide ongoing technical support when the product goes live. About ServicePower ServicePower, Inc., headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US and Canada. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes world leaders such as Andersen Consulting, Lucent Technologies, NCR (NCR Corporation, Dayton, OH, www.ncr.com) A technology company specializing in financial terminal transactions, retail systems and data warehousing. Until the late 1990s, NCR was heavily invested in the hardware side of the industry, known worldwide as a major manufacturer of computers , and Xerox. For more information, visit www.servicepower.com. About Telsource Telsource has been a leading network integrator and maintenance solutions provider offering nationwide support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services since 1983. Telsource is based in Totowa, NJ and offers a variety of best-of-class intelligent access devices, turnkey network monitoring and integration service. Flagship turnkey services include engineering, staging, installation, integration, maintenance, and remote monitoring of LANS/WANS, Point-to-Point and Multi-Point Networks, xDSL, SONET Ring, ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. BRI/PRI Access, Frame Relay, ATM, Backbone Systems, Videoconferencing, and more. For more information call 1-888-TELSOURCE. About Breed's Hill Breed's Hill Associates, Inc., is headquartered in Boston, Massachusetts and is an independent technology reseller delivering sales, sales management, marketing business development and technical services to emerging software companies. Breed's Hill has been an authorized reseller of SERVICEPower software since 1999, and provides sales and implementation of scheduling software to small to midsize forces of field technicians. For more information visit www.breedhill.com |
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