Telrex releases Accelerator advanced ACD.Telrex, a developer of workplace recording and monitoring software, has announced the release of Accelerator accelerator: see particle accelerator. (1) A key combination such as Alt-G or Ctrl-Shift H that is used to activate a task. (2) An incubator that expects to develop the company considerably faster than normal. See incubator. , an advanced call center and automatic call distributor software product for small and mid-sized businesses using IP-based telephone systems. Accelerator includes call routing and queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on capabilities, flexible hunt groups, multilevel mul·ti·lev·el adj. Having several levels: a multilevel parking garage. Adj. 1. multilevel - of a building having more than one level auto-attendants, real-time reporting, customizable greetings and advanced features such as multilevel security Refers to processing data with different security clearances in the same system or network. Contrast with multiple single-level. options and call recording and monitoring. Accelerator was designed to offer small and medium businesses functionality that was previously available only to large companies using high-end call center software. Accelerator uses tree-based multilevel auto-attendants for customizable in-queue greetings, wait time announcements and time-of-day scheduling. Greetings and announcements can be easily imported, and inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound calls can be transferred based on multiple hunt group criteria, including least call time, least number of calls or agent ranking. Accelerator can track call statistics on call duration, calls answered, talk time or hold time, and can collect hunt group statistics on calls waiting, wait time in queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). , number of calls waiting, calls received or calls transferred. Accelerator can also flag calls by name/value, call description or notes. Advanced administration features allow managers to quickly find particular calls by searching with multiple search criteria options, and to choose from 25 pre-defined report formats that can be customized to particular requirements. [ILLUSTRATION OMITTED] www.telrex.com |
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