Telrex is First to Offer Call Recording for Microsoft Office Live Communications Server 2005.LCS LCS - Language for Communicating Systems 2005 users can now meet legal requirements to record phone calls. Call recording now available at the desktop. KIRKLAND, Wash. -- Telrex, a leading provider of VoIP call recording software for small and medium business using IP PBXs and hosted PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). services, today announced that CallRex now supports recording phone calls occurring on the Microsoft Office Live Microsoft Office Live is an Internet-based software service designed for small businesses with fewer than ten employees launched on February 15, 2006,[1] and is part of Microsoft's Windows Live initiative. Communications Server See network access server, modem server, terminal server and communications controller. (operating system) Communications Server - IBM's rebranding of ACF. 2005 (LCS 2005) platform. CallRex enhances the value of Microsoft LCS 2005 by bringing call recording to the desktop and extending compliance, training and productivity benefits to LCS 2005 users. LCS 2005 Users Can Meet Compliance Requirements Compliance requirements are a series of directives established by United States Federal government agencies that summarize hundreds of Federal laws and regulations applicable to Federal assistance (also known as Federal aid or Federal funds). Companies using the Office Communicator client can now more easily meet their compliance obligations to record phone calls, particularly internal to internal phone calls. "CallRex records calls by sniffing audio packets at the desktop where the Communicator client is installed," says Michael Gyger, senior product manager at Telrex. "By recording calls at the desktop, LCS 2005 customers are assured they can meet their legal obligation to record calls now that all calls can be recorded or monitored, regardless of whether they are internal-internal calls or internal-external calls." For example, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. firms utilizing LCS 2005 to talk with their clients can now use CallRex to record and archive these conversations, helping ensure compliance with legal requirements such as the Gramm-Leach-Bliley Act. Similarly, accounting departments of many larger companies using LCS 2005 can help ensure Sarbanes-Oxley compliance. Call Recording Now At The Desktop CallRex extends the value of LCS 2005 by making recorded calls accessible at the desktop. For example, LCS 2005 customers can use the CallRex API to link recorded calls made on the Office Communicator client into a customer's record in Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. The current version of Dynamics is 3.0, released on December, 2005. . This allows sales people to review their past phone conversations with customers. LCS 2005 users can achieve additional benefits by using CallRex add-on products. For example, CallRex Agent Evaluation allows mangers to evaluate and score phone call made on the Office Communicator. These calls can then be reviewed with the front-line employees in order to ensure the highest quality customer interactions. For more information about this integration, please visit www.telrex.com/callrex_content/microsoft_call_recording.htm. About Telrex Telrex is the leading provider of call recording and monitoring solutions for small and medium business using IP PBXs and hosted PBX services. CallRex supports the leading IP-based phone systems and softswitches including Cisco, 3Com, Mitel, ShoreTel, Nortel, Avaya, Siemens, NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. , Zultys, Sylantro, BroadSoft, Tekelec, Asterisk, Pingtel, Fonality, TalkSwitch, Switchvox and Vertical. For more information visit www.telrex.com |
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