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Telrex announces CallRex v3.0 as enhanced multisite VoIP call recording.


Telrex, a developer of VoIP call recording and monitoring software for small and medium-sized businesses with IP or IP-enabled telephone systems, has announced the release of CaliRex Version 3.0.

"CallRex is entirely software-based, thus it is 50-60 percent less expensive than legacy-based solutions that require expensive proprietary telephony cards and are complex to install," Robert Kapela, Telrex product manager, said.

New features of this updated software: look-back call recording; support for Citrix terminal services The Windows 2000 counterpart of Windows Terminal Server in Windows NT. See Windows Terminal Server. ; the ability to export multiple calls; improved trigger filtering; automatic deletion deletion /de·le·tion/ (de-le´shun) in genetics, loss of genetic material from a chromosome.

de·le·tion
n.
Loss, as from mutation, of one or more nucleotides from a chromosome.
 of recorded calls according to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 pre-defined criteria; remote polling of recorded phone calls; improved recording quality; restart To resume computer operation after a planned or unplanned termination. See boot, warm boot and checkpoint/restart.  capability for remote data collectors; improved call compression; improved record-on-demand capabilities; the ability to automatically receive software updates online; among other enhancements.

[ILLUSTRATION OMITTED]

CallRex currently supports 3Com, Mitel, Avaya, Cisco, Shortel, Nortel, Siemens, NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98).

NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd.
, Zulty, Artisoft, and many softwitches and gateways. The VoIP call recording and monitoring software is sold through a network of resellers.

www.telrex.com/callrex.htm
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Article Details
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Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Jan 1, 2005
Words:164
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