Telrex Introduces CallRex Hosted, the First Hosted VoIP Call Recording Solution for Service Providers Offering Hosted IP PBX/Centrex Services.KIRKLAND Kirkland, city (1990 pop. 40,052), King co., W Wash., a suburb of Seattle on Lake Washington; inc. 1905. The city produces semiconductors, transformers, prefabricated metal buildings, heating and navigation equipment, computer peripherals, motor vehicles, apparel, , Wash. -- CallRex Hosted enables Service Providers to meet their customers'critical call recording requirements while creating a new revenue stream Telrex, developer of call recording and monitoring software for small and medium businesses using IP PBXs (Internet Protocol Private Branch eXchange) A telephone switch that supports voice over IP (VoIP). IP PBXs convert IP phone calls into traditional circuit-switched TDM connections for the PSTN. or hosted PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). services, today announced CallRex Hosted, the first hosted VoIP call recording platform for Service Providers. While Telrex currently offers an on-site call recording solution for customers using hosted IP PBX services, CallRex Hosted is designed specifically for Service Providers. CallRex Hosted is deployed in the Service Provider's operations center The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center. integrating directly with the VoIP softswitch. "With CallRex Hosted, our service provider customers can meet a critical requirement for their clients," says Ronald Raffensperger, senior vice president of marketing at Sylantro Systems. "CallRex Hosted also expands the number of clients our service providers can work with as many businesses will simply not use hosted VoIP services if they cannot record their calls." CallRex Hosted is also ideal for hosted call center applications; hosted call center customers can now easily record calls made by their call center agents regardless of their location, including home-based agents. "A hosted VoIP call recording solution makes sense for our outsourced phone system customers," says Kerrin Parker, vice president of solutions at M5 Networks. "By making call recording easily available, we expect CallRex Hosted to become another reason why clients no longer want to purchase and maintain their own phone system solution." M5 Networks is one of several operators who have integrated Telrex systems with the Tekelec 6000 VoIP Application Server. "Telrex has helped several Tekelec 6000 service operators to address call recording needs of their customers in multiple vertical markets, including healthcare and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. ," says Jay Whitehurst, president of Tekelec's Switching Solutions Group. "We're pleased that our hosted IP customers now can meet their customers' important regulatory requirements Regulatory requirements are part of the process of drug discovery and drug development. Regulatory requirements describe what is necessary for a new drug to be approved for marketing in any particular country. by recording calls." "Covad has long offered CallRex Professional for customer-premise VoIP call recording for training, dispute resolution and regulatory compliance," says John Grady ''For the author, see John Grady (Author) John Grady (June 18, 1860 - July 15, 1893) played one year of professional baseball for the 1884 Altoona Mountain Citys. Mainly an outfielder, Grady played in 9 games, getting 36 at bats. His batting average was .306. , Director of Product Management at Covad. "With CallRex Hosted, our customers will have a choice of deploying call recording on site or including it as part of their monthly VoIP services." CallRex Hosted, installed in the hosted Service Provider's operations center, is highly scalable and supports multiple tenants in a single system. CallRex Hosted has a web-based user interface giving hosted Service Providers the ability to provision licenses across multiple tenants as well as configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. and administer any tenant's settings. "Service providers have requested a hosted VoIP call recording platform from Telrex, and their feedback was critical to the design of CallRex Hosted," says Robert Kapela, president of Telrex. "In addition to offering their customers a richer, complete VoIP solution, CallRex Hosted creates a new revenue stream for these Service Providers." For more information, please visit http://www.telrex.com/callrex_hosted.htm. About Telrex Telrex is a provider of VoIP call recording and monitoring solutions for small and medium businesses using IP PBXs or hosted IP PBX services. CallRex supports the leading IP-based phone systems and softswitches including BroadSoft, Sylantro, Tekelec, Cisco, Avaya, Nortel, 3Com, Mitel, ShoreTel, NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. , Siemens, Vertical, Asterisk (1) See Asterisk PBX. (2) In programming, the asterisk or "star" symbol (*) means multiplication. For example, 10 * 7 means 10 multiplied by 7. The * is also a key on computer keypads for entering expressions using multiplication. , Pingtel, Fonality, TalkSwitch, and Switchvox. |
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