Telrex's CallRex usable on Zultys and integrated with Artisoft.

Telrex, a developer of VoIP recording and monitoring software for small and medium-sized businesses, has announced it has successfully ported CallRex to work with the Zultys MX250 and MX1200 SIP-based IP telephony systems. Using CallRex, calls can be recorded and monitored on an ad-hoc basis or via automatic triggers and can be flagged with additional information. Specific recordings can then be located via multiple search criteria, such as date/time, user name, inbound number, caller I.D., recording group, flagged name or value. Multiple playback options allow users to listen to recorded phone calls through the phone or through computer speakers. Managers can assign monitoring, recording and playback rights on a per-user basis and can also track calls from multiple remote locations through one interface. CallRex works with numerous IP-based telephone systems. Telrex, with Artisoft, Inc., a provider of open systems IP-PBX and call center products, has also announced the availability of an advanced, packet-based call recording and monitoring solution designed for Artisoft's TeleVantage. The integration of TeleVantage with Telrex's CallRex is designed to provide businesses with an affordable tool to improve productivity and enhance customer service. This strategic relationship allows both companies to actively promote the partnership solutions to their respective channels.

www.telrex.com/callrex.htm/

www.zultys.com/www.artisoft.com