Telrex's CallRex usable on Zultys and integrated with Artisoft.
Telrex, a developer of VoIP recording Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. and monitoring software for
small and medium-sized Me´di`um-sized`
a. 1. Having a medium size; as, a medium-sized man s>.
Adj. 1. medium-sized - intermediate in size
medium-size, moderate-size, moderate-sized businesses, has announced it has successfully
ported CallRex to work with the Zultys MX250 and MX1200 SIP-based IP
telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. systems. Using CallRex, calls can be recorded and monitored on
an ad-hoc basis or via automatic triggers and can be flagged with
additional information. Specific recordings can then be located via
multiple search criteria, such as date/time, user name, inbound in·bound 1
adj.
Bound inward; incoming: inbound commuter traffic.
Adj. 1. inbound number,
caller Caller may refer to one of the following: - Caller (telecommunications), a party that originates a call
- Caller (dancing), a person that calls dance figures in round dances and square dances
- Caller to Islam, the Islamic equivalent of a Christian missionary
I.D., recording group, flagged name or value. Multiple playback Playback could mean: - The re-playing of recorded media.
- Gapless playback, the seamless playback of digital audio formats (i. e. ipods, mp3 players)
- Playback singer, a practice in Bollywood musicals.
options allow users to listen to recorded phone calls through the phone
or through computer speakers. Managers can assign monitoring, recording
and playback rights on a per-user basis and can also track calls from
multiple remote locations through one interface. CallRex works with
numerous IP-based telephone systems. Telrex, with Artisoft, Inc., a
provider of open systems IP-PBX and call center products, has also
announced the availability of an advanced, packet-based call recording
and monitoring solution designed for Artisoft's TeleVantage. The
integration of TeleVantage with Telrex's CallRex is designed to
provide businesses with an affordable tool to improve productivity and
enhance customer service. This strategic relationship allows both
companies to actively promote the partnership solutions to their
respective channels.
www.telrex.com/callrex.htm/
www.zultys.com/www.artisoft.com
COPYRIGHT 2004 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
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