Telephony@Work launches CallCenter@nywhere version 6.0. (New Products).Telephony@Work has launched version 6.0 of its CallCenter@nywhere platform, a comprehensive, carrier-class contact center solution for hosted services, outsourcers and enterprise contact centers. Version 6.0 features a Multilingual Globalization globalization Process by which the experience of everyday life, marked by the diffusion of commodities and ideas, is becoming standardized around the world. Factors that have contributed to globalization include increasingly sophisticated communications and transportation Package with support for eight languages. This includes multilingual system prompts An on-screen symbol that indicates the operating system is ready for a command. See DOS prompt. , multilingual browser-based administration, supervision and agent interfaces and local date formats/currency support for global billing and reporting. With CallCenter@nywhere Version 6.0, administrators, supervisors and agents continue to log on to the system via their browsers. Now, however, the log-in screens allow the users to select a language preference: American English American English n. The English language as used in the United States. Noun 1. American English - the English language as used in the United States American language, American , British English British English n. The English language used in England as distinguished from that used elsewhere. , Dutch, French, German, Italian, Spanish and Swedish. A drop-down list drop-down list - pull-down list displays the names of all languages supported by CallCenter@nywhere. Each user's previous language selection is highlighted by default, thus allowing quicker log-ons, but still allowing the user to change the selection at any t ime. Multilingual administrators are able to change the language of their choice "on the fly" without having to log out and then log back in again. www.telephonyatwork.com/858-410-l600 |
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