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Articles
1-180 out of 180 article(s)
| Title |
Author |
Type |
Date |
Words |
| Australia : Telstra assistance package for customers affected by Coonabarabran fires. |
|
|
Jan 16, 2013 |
456 |
| On-hold messaging delivery for the digital telephony age. |
Rietschel, Johannes G.; Gostick, David |
|
Jan 1, 2013 |
1444 |
| Zimbabwe : Potraz accomplishing work on $30 million network building project. |
|
Brief article |
Jun 8, 2012 |
298 |
| Veracity Networks. |
|
Brief article |
May 1, 2012 |
140 |
| Telephone exchange: Comcast launches 'cloud' phone network. |
|
Brief article |
Apr 6, 2012 |
199 |
| The impact of the National HIV Health Care Worker Hotline. |
Swart, Annoesjka; Chisholm, Briony; Cohen, Karen; Blockman, Marc; Kinkel, Hans-Friedemann; Kredo, Ta |
Letter to the editor |
Dec 1, 2010 |
428 |
| Is it time to ditch your phone? Vendors are pushing the switch from legacy systems to UC and VoIP, but options are available. |
Smithers, Rob; Aun, Fred |
|
Nov 1, 2008 |
1778 |
| Tektronix introduces 'Zoey', a new IP testing 'assistant'. |
|
Brief article |
Aug 1, 2008 |
144 |
| Brickbats. |
|
Brief article |
May 1, 2008 |
465 |
| Damaka introduces computer-telephony interface. |
|
Brief article |
May 1, 2008 |
105 |
| Convergence: learning to live with just a slice of the pie. |
Brown, Rachel |
Cover story |
Mar 1, 2008 |
2473 |
| itisaluna unveils first phase plans. |
|
|
Feb 20, 2008 |
340 |
| Charging for medical telephone care. |
Kile, Jeffrey; Healey, Bernard J.; McGowan, Michele |
|
Jan 1, 2008 |
3699 |
| Does video delivered over a telephone network require a cable franchise? |
Crandall, Robert W.; Sidak, J. Gregory; Singer, Hal J. |
|
Mar 1, 2007 |
18145 |
| It can be confusin'. |
|
|
Apr 1, 2006 |
363 |
| Dynamode launches Dynamode TalkBox. |
|
Brief Article |
Feb 1, 2006 |
112 |
| The Shesha system: need to use the phone? Call a cab ... |
|
Brief Article |
Nov 1, 2005 |
135 |
| Phone network nears 100% digitalization. |
|
Brief Article |
Dec 1, 2004 |
150 |
| 'Please hold' is the mantra of today. |
Martinez, Demetria |
|
Oct 1, 2004 |
437 |
| Voiceglo introduces GloPhone 2.0. |
|
Brief Article |
Sep 1, 2004 |
137 |
| BROAD FAITH GETS $20 MILLION ORDER FROM US-BASED UNICAL. |
|
|
May 1, 2004 |
301 |
| How to choose a telephone system. |
|
|
Dec 1, 2003 |
588 |
| Russian Minister highlights the spam problem in Russia. |
|
Brief Article |
Jul 24, 2003 |
171 |
| Small-business phone system. (New products). |
|
Brief Article |
Jun 1, 2003 |
131 |
| D@vos-44 DSL available now from Elmeg. |
|
Brief Article |
Apr 17, 2003 |
120 |
| Rugged wireless phones. (Wireless products). |
|
Brief Article |
Mar 1, 2003 |
127 |
| Worth its "wait" in gold: the "what" and "why" of music and message-on-hold (MMOH) systems, and how they benefit marketing. (Fundamentals). |
Thibault, Jamie; Corey, Richard; Wambera, Simona |
|
Dec 1, 2002 |
2159 |
| SER releases Call Processing System 7.0. (New Products). |
|
|
Sep 1, 2002 |
287 |
| Voice over IP Buyers Guide: the first portion of this Voice over IP Buyers Guide, the Product Guide, lists the various products in this category, and the companies that make those products. |
|
Buyers Guide |
Jun 1, 2002 |
1920 |
| Combine phone systems. (IP telephony products). |
|
Product Announcement |
Jun 1, 2002 |
140 |
| Polycom adds SIP support for IP telephony products. (Breaking News). |
|
Brief Article |
Jun 1, 2002 |
94 |
| Telephone health used by half a million. (Health). |
|
Brief Article |
Mar 18, 2002 |
178 |
| African telecoms comes of age: Mobile explosion changes the face of African communications. (Cover Story). |
Rose, Rob |
Brief Article |
Mar 1, 2002 |
2029 |
| Your call is important to us: call centres, technology and the future of work. |
Butler, Vera; Cooper, Len |
|
Feb 1, 2002 |
1433 |
| Property-prisoner personal. |
|
Brief Article |
Nov 1, 2001 |
174 |
| FACE VALUE FOCUS. |
|
Brief Article |
Aug 4, 2001 |
106 |
| Siemens and SpectraLink Agreement. |
|
|
Aug 1, 2001 |
82 |
| Putting Encryption on the Line. |
Premo, Rita |
Brief Article |
Jun 1, 2001 |
779 |
| 731 AREA CODE ANNOUNCED FOR PORTIONS OF WEST TENNESSEE. |
|
|
Nov 1, 2000 |
298 |
| SYSTEM PURCHASES DELAYED DUE TO UNCERTAINTY OF IP TELEPHONY. |
|
|
Nov 1, 2000 |
535 |
| Testing the POTS portion of ADSL. |
D'Antonio, Renato |
|
Sep 1, 2000 |
1666 |
| Nokia and Amazon.com form m-commerce partnership. |
|
Brief Article |
Feb 1, 2000 |
89 |
| Frost & Sullivan: Is Outsourcing the Answer for Call Center Services? |
|
|
Oct 26, 1998 |
1263 |
| Technology issues: a new kind of Internet chat. |
Ellis, John W., IV |
|
Sep 1, 1998 |
1006 |
| Underground cables to be laid in residential areas |
|
Article |
Aug 3, 1998 |
151 |
| NEXTLINK Hits 100,000 Installed Access Line Milestone. |
|
Article |
Jun 30, 1998 |
376 |
| InterVoice Announces Preliminary First Quarter Results |
|
|
Jun 4, 1998 |
598 |
| Spiritec Becomes First Company in U.K. to Resell Delta Three Internet Telephony Services. |
|
|
May 13, 1998 |
500 |
| Nortel's (Northern Telecom's) Norstar the First to Integrate Data Communications with Feature-Rich Voice; |
|
|
Apr 27, 1998 |
851 |
| Check your pulse. |
Bettan, George |
Brief Article |
Feb 1, 1998 |
571 |
| Blue light special. |
Anderson, Teresa |
|
Feb 1, 1998 |
821 |
| Notify Corporation Reports Record Results for the Fourth Quarter and Year Ended September 30, 1997 |
|
|
Nov 13, 1997 |
947 |
| Aspect Telecommunications Announces Results For the Quarter Ended September 30, 1997 |
|
|
Oct 15, 1997 |
998 |
| NetSpeak Announces Industry's First 96/120-Port IP Telephony Gateway Products. |
|
|
Sep 17, 1997 |
889 |
| InterMedia Upgrades Customer Service With Installation of Interactive Communications System From Syntellect |
|
|
Sep 4, 1997 |
806 |
| Voysys and Hello Direct Enter Strategic Distribution Agreement to Provide Telephony Solutions to the Small Business Market; Powerful Integrated Phone System Sold Through Mail Order Catalog. |
|
|
Aug 18, 1997 |
674 |
| Periphonics Corporation Reports Results for Fourth Quarter and Fiscal 1997. |
|
|
Jul 14, 1997 |
1564 |
| Telephone reminder system works with patient software to reduce no-show rate. |
Stickney, Patty |
|
May 1, 1997 |
641 |
| Mitel introduces SX-200 ML small business telephone system. |
|
|
Apr 14, 1997 |
1087 |
| Brite's Preferred Card Provides Personal Assistance, Services |
|
|
Apr 2, 1997 |
505 |
| Orange Chooses Inference. |
|
|
Feb 21, 1997 |
414 |
| New Millennium Phones Give Small Businesses 21st Century Technology. |
|
|
Feb 3, 1997 |
383 |
| Davox completes second record-breaking year in a row. |
|
|
Jan 23, 1997 |
1165 |
| Davox and InterVoice sign agreement to develop call center solution. |
|
|
Dec 18, 1996 |
590 |
| Blue Cross of California Selects HP to Build Customer-Service Centers; Company to Implement HP Smart Contact Solution. |
|
|
Dec 2, 1996 |
819 |
| Pointing the way to cyber-success: new technology enhances marketing via the Internet. |
Muhammad, Tariq K. |
|
Nov 1, 1996 |
703 |
| Montgomery Ward Stores Standardize on Active Voice's Replay Plus Voice Processing System. |
|
|
Aug 1, 1996 |
556 |
| ServiceSoft delivers customer self-service; Web Advisor and Knowledge Builder offer most comprehensive solution for providing guided diagnostic advice and expertise to end users. |
|
|
Jul 22, 1996 |
770 |
| THE TALKING NET CONFERENCE: LEARN ABOUT INTERNET TELEPHONY, TECHNOLOGY, PRODUCTS AND PROTOTYPES |
|
|
Jul 22, 1996 |
541 |
| TCI ENTERS PRODUCTION WITH INTEGRATED PRODUCT DELIVERY SYSTEM; SUMMITRAK SYSTEM PROVIDES NEW GENERATION OF SERVICES TO CUSTOMERS |
|
|
Apr 30, 1996 |
661 |
| Research Study Shows Distributed Systems Making Companies More Competitive; MIS Insists on Controlling Deployment, Management; Survey Finds Widespread Support for Enterprise Frameworks With Shift in Focus to Systems Management Processes, Concerns. |
|
|
Mar 22, 1996 |
798 |
| Copper goes broadband. |
Stewart, Alan |
Product Announcement |
Mar 1, 1996 |
519 |
| Four states experiment with telephone technology. |
Evans, Donald G. |
|
Dec 1, 1995 |
659 |
| 800 vs. 888: next generation toll-free service. |
Kirvan, Paul |
Column |
Nov 1, 1995 |
815 |
| Periphonics Corporation files registration statement with the SEC for 1,255,000 shares of common stock. |
|
|
Oct 26, 1995 |
369 |
| Calling all kids. |
|
Brief Article |
Oct 16, 1995 |
116 |
| Arena scores points with fans, management. |
Berryman, Vicki |
|
Sep 1, 1995 |
719 |
| SunExpress announces ISO 9002 registration in Europe. |
|
|
Jul 19, 1995 |
636 |
| Will there be redlining in cyberspace? Lack of access may trap African American in information ghettos. |
Bryant, Howard |
|
Jul 1, 1995 |
598 |
| Sprint providing network for Naples CHIN: Naples first CHIN to use Sprint's fast-packet technology (Florida's Naples Community Hospital implements a community health information network) |
Braly, Damon |
|
Apr 1, 1995 |
586 |
| What to do until FCC sets new 911 regs. |
Garner, John |
|
Mar 1, 1995 |
511 |
| HOWARD STRINGER NAMED CEO OF NEW MEDIA-TECHNOLOGY CO. |
|
|
Feb 23, 1995 |
1335 |
| Clarify launches European operation, appoints John Miles managing director; Clarify Europe will target fast-growing telecom, ISO 9000 markets for customer service management systems. |
|
|
Feb 13, 1995 |
629 |
| ABA delivers verdict on audioconferencing. |
|
|
Feb 1, 1995 |
578 |
| Comdial's Enhanced 911 system gains acceptance, provides new revenue source; contracts to date exceed $1 million. |
|
|
Jan 5, 1995 |
528 |
| NANP changes affect call accounting. |
|
|
Jan 1, 1995 |
877 |
| Numbering plan changes outside the U.S. |
Kirvan, Paul |
Column |
Jan 1, 1995 |
764 |
| Scoping out ISDN's hottest applications. |
Tanzillo, Kevin |
Column |
Dec 1, 1994 |
719 |
| Merck distributes mission-critical data via ISDN links. |
Karkanias, Jim |
|
Aug 1, 1994 |
699 |
| Health-care provider simplifies call handling. |
|
|
Jul 1, 1994 |
616 |
| Church reaches worldwide membership via integrated telecomm. |
McKean, Jim |
|
Jul 1, 1994 |
764 |
| Don't let help desk become helpless in a disaster. |
Kirvan, Paul |
Column |
Jul 1, 1994 |
782 |
| Wireless phones reduce tension in stressful hospital setting. |
Tanzillo, Kevin |
|
May 1, 1994 |
803 |
| Hospital cures PBX failures with surge protection. |
|
|
Apr 1, 1994 |
815 |
| Marriott serves world-wide customers world-class service. |
|
|
Apr 1, 1994 |
540 |
| 'COMMAND' PUTS CHRYSLER CUSTOMERS IN INFORMATION HIGHWAY "FAST LANE" |
|
|
Mar 7, 1994 |
465 |
| Color Tile automates its help desk. |
|
|
Jan 1, 1994 |
710 |
| Dealing with numbering plan nonsense. |
Kirvan, Paul |
Column |
Jan 1, 1994 |
789 |
| Hospital finds Rx for telephone needs. |
|
|
Dec 1, 1993 |
643 |
| NYSEG call center serves customers and employees. |
Propert, Patricia M. |
|
Nov 1, 1993 |
986 |
| Detroit Edison invests $11 million on call center update. |
Simons, Scott L. |
|
Nov 1, 1993 |
679 |
| University of South Florida builds advanced telecomm network. |
Ellis, George W. |
|
Oct 1, 1993 |
693 |
| Michigan county improves service with new phone system. |
Donaldson, Jay |
|
Aug 1, 1993 |
803 |
| ANI keeps C.R. England truckin' to profits. |
Glines, Stephen |
|
Jul 1, 1993 |
710 |
| Dixie Electric IVR captures rotary dial, DTMF with equal ease. |
Harler, Curt |
|
Jun 1, 1993 |
836 |
| Houston Chronicle upgrades call accounting. |
Arnold, James |
|
Jun 1, 1993 |
666 |
| How two users fight fraud with call accounting. |
|
|
Jun 1, 1993 |
973 |
| Law firm delivers verdict on new PBX. |
Barger, Charlene |
|
Apr 1, 1993 |
530 |
| Two views of applied welfare analysis: comment. |
Mayo, John W. |
|
Apr 1, 1993 |
2849 |
| Telephone security checklist. |
Zirille, Rosemary |
|
Mar 1, 1993 |
502 |
| WEPCO's intelligent link to VRU improves service. |
|
|
Feb 1, 1993 |
698 |
| Red Lion Hotels finds the right connection. |
|
|
Jan 1, 1993 |
888 |
| California medical center cures ailing communications. |
Whitcomb, Brad |
|
Nov 1, 1992 |
703 |
| Calgary's Gimbel eyes personalized phone response. |
|
|
Nov 1, 1992 |
664 |
| How Hertz makes its call center #1. |
Harler, Curt |
|
Nov 1, 1992 |
787 |
| D.F. King & Co. leverages call center technology. |
|
|
Nov 1, 1992 |
315 |
| Echo is nagging problem in primary rate private network. |
Tanzillo, Kevin |
Column |
Oct 1, 1992 |
722 |
| Jetway bridges PBX gap. |
|
|
Jul 1, 1992 |
851 |
| University runs computer-to-PBX interfaces. |
Cawley, Steve |
|
Jul 1, 1992 |
999 |
| Selecting, implementing total network for 8 Oregon campuses. |
Massey, Joseph T., Jr. |
|
Jul 1, 1992 |
701 |
| Switch compatibility gets in the way of a good application. |
Tanzillo, Kevin |
|
Jul 1, 1992 |
592 |
| Paper mill is on a roll with telemanagement system. |
Lintula, Matt |
|
Jun 1, 1992 |
505 |
| Buying the benefits of ACD for one-seventh the price. |
Tanzillo, Kevin |
|
Jun 1, 1992 |
924 |
| BenefitLine: fast efficient service for retirement system participants. |
Beedie, Jim; Bloom, Bryan; Spice, Dennis |
|
Apr 1, 1992 |
2233 |
| How to use cellular phones during a disaster. |
|
Tutorial |
Apr 1, 1992 |
771 |
| Meet and beat the ego-driven systems hacker. |
Fox, Bob |
|
Jan 1, 1992 |
610 |
| How to prevent wily hackers from plundering your phones. |
Harler, Curt |
|
Jan 1, 1992 |
820 |
| Gainesville, Georgia links city phones with mobile radio. |
|
|
Sep 1, 1991 |
728 |
| Phone glitches and other computer faults. |
Peterson, Ivars |
|
Jul 6, 1991 |
804 |
| Telecomm novice finds ACD relieves over-taxed system. |
Rosenberg, Arthur M. |
|
Jul 1, 1991 |
988 |
| Utility's switch adds agents within seconds. |
Tanzillo, Kevin |
|
Jul 1, 1991 |
906 |
| How a new PBX helps deliver customers to Salt Lake City papers. |
|
|
Jul 1, 1991 |
1051 |
| 19th century museum uses 21st century technology. |
|
|
Jul 1, 1991 |
560 |
| Call by call selection for improved trunking means savings, flexibility. |
Tanzillo, Kevin |
column |
Jul 1, 1991 |
821 |
| Telephone upgrades. |
Charles-Coburn, Noemi |
|
Mar 1, 1991 |
1591 |
| Reselling telephone services: an overlooked opportunity. |
Simons, Don |
|
Mar 1, 1991 |
1789 |
| Grace under pressure in L.A. |
|
|
Oct 1, 1990 |
660 |
| COCOTs, cost, and AOS. |
Bateman, Nancy |
|
Oct 1, 1990 |
477 |
| Can a single fiber carry 56 million calls? |
|
|
Jul 1, 1990 |
390 |
| Tracking a half million calls a month. |
|
|
Jul 1, 1990 |
928 |
| Voice processing cuts costs. |
|
|
May 1, 1990 |
1016 |
| Kitchen appliance makers cooks up $30,000 savings. |
|
|
May 1, 1990 |
436 |
| One-way communication. |
Harler, Curt |
|
May 1, 1990 |
664 |
| Calling number ID runs into trouble. |
Tanzillo, Kevin |
|
Apr 1, 1990 |
555 |
| Disaster recovery in the new decade: retrofit answers will not make it in the '90s. |
Rothstein, Philip Jan |
|
Apr 1, 1990 |
1079 |
| Telephone system insurance: early-warning system monitors potential disturbances. |
Hughes, Mark |
|
Apr 1, 1990 |
511 |
| Schwab ensures voice reliability; customer satisfaction linked to call wait time. |
Hirsch, Marina |
|
Apr 1, 1990 |
726 |
| New technology unsnarls traffic: get ready for 'personal helicopter.' (personal communications networks will provide greater telephone mobility) |
Newell, Roger P. |
|
Apr 1, 1990 |
705 |
| Guard your PBX. |
|
|
Jan 1, 1990 |
1129 |
| The analysis of telephone penetration: an update. |
Belinfante, Alexander |
|
Mar 22, 1989 |
3029 |
| Pricing and technological change in regional telecommunications companies. |
McNamara, John R. |
|
Mar 22, 1989 |
2526 |
| Switched access competition in U.S. telephony: evidence and interpretation. |
Grandstaff, Peter J.; Watters, John S. |
|
Mar 22, 1989 |
5163 |
| Using expert spreadsheets on a personal computer can help you save on long-distance circuit costs. |
Klahr, Carl |
|
Apr 1, 1986 |
3467 |
| BOC improves toll data with network teleprocessing system. |
Fischman, Norm; Butterworth, Don |
|
Mar 1, 1986 |
1364 |
| Gould Solves Communications Problem with PBX Enhancement. |
|
|
Oct 1, 1985 |
2377 |
| State Government Interfaces Call-Accounting Microcomputer to Mainframe Billing System. |
|
|
Oct 1, 1985 |
1336 |
| New Interconnect System Speeds Calls for Clothier. |
|
|
Oct 1, 1985 |
1022 |
| Global Demand for Mobile Communications Continues for a Variety of Two-Way Services. |
Lundberg, O. |
|
Aug 1, 1985 |
1810 |
| Intrastate, InterLATA Dereg Gaining. |
|
|
Aug 1, 1985 |
425 |
| IBM-MCI Pact Reaction is Similar, Big Telecom Market Battle Seen. |
|
|
Aug 1, 1985 |
535 |
| Local loops with fiber optics. |
Thomsen, Dietrick E. |
|
Mar 30, 1985 |
1280 |
| Users Can Find Big Bargains in Refurbished Telephone Equipment. |
Moskoff, G. |
|
Mar 1, 1985 |
1669 |
| What Is a Digital World? |
Fournier, M. |
transcript |
Mar 1, 1985 |
1079 |
| Incoming Call Management: Past, Present and Future. |
Sharma, R.L. |
|
Feb 1, 1985 |
3236 |
| Computer-Security Encryptors Help Halt Hackers. |
Pemmaraju, R. |
|
Feb 1, 1985 |
1458 |
| Do You Really Know All About FX Service Now? |
Graham, J.A. |
|
Feb 1, 1985 |
1866 |
| Intelligent Telephone-Electronic-Mail Unit Makes Communications Less Taxing for IRS. |
|
|
Jan 1, 1985 |
1243 |
| State Cuts Its Telephone Costs by Switching Away from Centrex. |
|
|
Jan 1, 1985 |
1680 |
| The Last Mile: Alternative Ways To Implement ISDN over the Local Loop. |
Skene, J. |
|
Dec 1, 1984 |
2468 |
| The Basics of Phone Sytem Purchasing Using Detailed Needs Analysis Survey. |
Garrett, K. |
|
Dec 1, 1984 |
2380 |
| Long-Distance Is Discounted for Tenants of New York City's World Trade Center. |
|
|
Oct 1, 1984 |
1232 |
| Boom In Multi-Tenant Telecom Systems Can Benefit Both User and Developer. |
|
|
Oct 1, 1984 |
1957 |
| Cellular Mobile Radio Systems Bring New Service Flexibility for Users. |
Nelson, M. |
evaluation |
Aug 1, 1984 |
1640 |
| Large Users Feel That Bypass Issues Don't Reflect Reality. |
|
|
Jul 1, 1984 |
3539 |
| Alascom Is Served by a Centralized Network Alarm and Control System. |
Riddle, C. |
|
Jul 1, 1984 |
3784 |
| Management Data Is Key to Kaiser Medical Center's Quality Services. |
|
|
Jul 1, 1984 |
620 |
| Emotions of Surprise and Concern Fanned by Telephone Rate Changes. |
Joskow, J. |
|
Apr 1, 1984 |
2692 |
| Responding to User Needs...with Services for Today and Tomorrow. |
Flanagan, R.M. |
transcript |
Jan 1, 1984 |
2546 |
| Telpak May Be Dead, but Closer Look Shows a Better Deal Ahead. |
Riley, I. |
|
Jan 1, 1984 |
2317 |
| Northeastern Hospital Delegates Telephone Cost Control to Department Heads with CDR. |
Girifalco, M. |
|
Jan 1, 1984 |
763 |
|
