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Articles
1-100 out of 100 article(s)
| Title |
Author |
Type |
Date |
Words |
| Is it time to ditch your phone? Vendors are pushing the switch from legacy systems to UC and VoIP, but options are available. |
Smithers, Rob; Aun, Fred |
|
Nov 1, 2008 |
1778 |
| Tektronix introduces 'Zoey', a new IP testing 'assistant'. |
|
Brief article |
Aug 1, 2008 |
144 |
| Brickbats. |
|
Brief article |
May 1, 2008 |
465 |
| Damaka introduces computer-telephony interface. |
|
Brief article |
May 1, 2008 |
105 |
| Convergence: learning to live with just a slice of the pie. |
Brown, Rachel |
Cover story |
Mar 1, 2008 |
2473 |
| itisaluna unveils first phase plans. |
|
|
Feb 20, 2008 |
340 |
| It can be confusin'. |
|
|
Apr 1, 2006 |
363 |
| Dynamode launches Dynamode TalkBox. |
|
Brief Article |
Feb 1, 2006 |
112 |
| The Shesha system: need to use the phone? Call a cab ... |
|
Brief Article |
Nov 1, 2005 |
135 |
| SAM Awards: here's looking at real estate, Kid. |
Owen, Ted |
|
Oct 24, 2005 |
1053 |
| Picking phone system could be a tough call. |
Berkowitz, Eric |
|
Mar 28, 2005 |
501 |
| Phone network nears 100% digitalization. |
|
Brief Article |
Dec 1, 2004 |
150 |
| Voiceglo introduces GloPhone 2.0. |
|
Brief Article |
Sep 1, 2004 |
137 |
| BROAD FAITH GETS $20 MILLION ORDER FROM US-BASED UNICAL. |
|
|
May 1, 2004 |
301 |
| How to choose a telephone system. |
|
|
Dec 1, 2003 |
588 |
| Businesses need to know phones to find success: integrating technology can lead to savings, efficiency. |
Buck, Troy G. |
|
Sep 22, 2003 |
822 |
| Russian Minister highlights the spam problem in Russia. |
|
Brief Article |
Jul 24, 2003 |
171 |
| Small-business phone system. (New products). |
|
Brief Article |
Jun 1, 2003 |
131 |
| Man down under. (Final Frame). |
Michaud, Michelle A. |
Brief Article |
May 1, 2003 |
45 |
| D@vos-44 DSL available now from Elmeg. |
|
Brief Article |
Apr 17, 2003 |
120 |
| Rugged wireless phones. (Wireless products). |
|
Brief Article |
Mar 1, 2003 |
127 |
| Uninet. (Panorama: Mexico). |
|
Brief Article |
Mar 1, 2003 |
29 |
| Worth its "wait" in gold: the "what" and "why" of music and message-on-hold (MMOH) systems, and how they benefit marketing. (Fundamentals). |
Thibault, Jamie; Corey, Richard; Wambera, Simona |
|
Dec 1, 2002 |
2159 |
| SER releases Call Processing System 7.0. (New Products). |
|
|
Sep 1, 2002 |
287 |
| Polycom adds SIP support for IP telephony products. (Breaking News). |
|
Brief Article |
Jun 1, 2002 |
94 |
| Voice over IP Buyers Guide: the first portion of this Voice over IP Buyers Guide, the Product Guide, lists the various products in this category, and the companies that make those products. |
|
Buyers Guide |
Jun 1, 2002 |
1920 |
| Combine phone systems. (IP telephony products). |
|
Product Announcement |
Jun 1, 2002 |
140 |
| Telephone health used by half a million. (Health). |
|
Brief Article |
Mar 18, 2002 |
178 |
| African telecoms comes of age: Mobile explosion changes the face of African communications. (Cover Story). |
Rose, Rob |
Brief Article |
Mar 1, 2002 |
2029 |
| Alltel Corp.'s application to purchase about 600,000 local telephone lines in Kentucky from Verizon Communications has been approved by the Kentucky Public Service Commission. (Business Briefs). |
|
Brief Article |
Feb 18, 2002 |
57 |
| Your call is important to us: call centres, technology and the future of work. |
Butler, Vera; Cooper, Len |
|
Feb 1, 2002 |
1433 |
| Property-prisoner personal. |
|
Brief Article |
Nov 1, 2001 |
174 |
| Siemens and SpectraLink Agreement. |
|
|
Aug 1, 2001 |
82 |
| Putting Encryption on the Line. |
Premo, Rita |
Brief Article |
Jun 1, 2001 |
779 |
| 731 AREA CODE ANNOUNCED FOR PORTIONS OF WEST TENNESSEE. |
|
|
Nov 1, 2000 |
298 |
| SYSTEM PURCHASES DELAYED DUE TO UNCERTAINTY OF IP TELEPHONY. |
|
|
Nov 1, 2000 |
535 |
| Testing the POTS portion of ADSL. |
D'Antonio, Renato |
|
Sep 1, 2000 |
1666 |
| Nokia and Amazon.com form m-commerce partnership. |
|
Brief Article |
Feb 1, 2000 |
89 |
| Technology issues: a new kind of Internet chat. |
Ellis, John W., IV |
|
Sep 1, 1998 |
1006 |
| NEXTLINK Hits 100,000 Installed Access Line Milestone. |
|
Article |
Jun 30, 1998 |
376 |
| Spiritec Becomes First Company in U.K. to Resell Delta Three Internet Telephony Services. |
|
|
May 13, 1998 |
500 |
| Check your pulse. |
Bettan, George |
Brief Article |
Feb 1, 1998 |
571 |
| Blue light special. |
Anderson, Teresa |
|
Feb 1, 1998 |
821 |
| Local phone service providers now in L.A. |
Caines, Clarke A. |
|
Oct 20, 1997 |
691 |
| NetSpeak Announces Industry's First 96/120-Port IP Telephony Gateway Products. |
|
|
Sep 17, 1997 |
889 |
| Voysys and Hello Direct Enter Strategic Distribution Agreement to Provide Telephony Solutions to the Small Business Market; Powerful Integrated Phone System Sold Through Mail Order Catalog. |
|
|
Aug 18, 1997 |
674 |
| Periphonics Corporation Reports Results for Fourth Quarter and Fiscal 1997. |
|
|
Jul 14, 1997 |
1564 |
| Telephone reminder system works with patient software to reduce no-show rate. |
Stickney, Patty |
|
May 1, 1997 |
641 |
| Mitel introduces SX-200 ML small business telephone system. |
|
|
Apr 14, 1997 |
1087 |
| Orange Chooses Inference. |
|
|
Feb 21, 1997 |
414 |
| New Millennium Phones Give Small Businesses 21st Century Technology. |
|
|
Feb 3, 1997 |
383 |
| Davox completes second record-breaking year in a row. |
|
|
Jan 23, 1997 |
1165 |
| Davox and InterVoice sign agreement to develop call center solution. |
|
|
Dec 18, 1996 |
590 |
| Blue Cross of California Selects HP to Build Customer-Service Centers; Company to Implement HP Smart Contact Solution. |
|
|
Dec 2, 1996 |
819 |
| Pointing the way to cyber-success: new technology enhances marketing via the Internet. |
Muhammad, Tariq K. |
|
Nov 1, 1996 |
703 |
| Montgomery Ward Stores Standardize on Active Voice's Replay Plus Voice Processing System. |
|
|
Aug 1, 1996 |
556 |
| ServiceSoft delivers customer self-service; Web Advisor and Knowledge Builder offer most comprehensive solution for providing guided diagnostic advice and expertise to end users. |
|
|
Jul 22, 1996 |
770 |
| Research Study Shows Distributed Systems Making Companies More Competitive; MIS Insists on Controlling Deployment, Management; Survey Finds Widespread Support for Enterprise Frameworks With Shift in Focus to Systems Management Processes, Concerns. |
|
|
Mar 22, 1996 |
798 |
| Copper goes broadband. |
Stewart, Alan |
Product Announcement |
Mar 1, 1996 |
519 |
| Four states experiment with telephone technology. |
Evans, Donald G. |
|
Dec 1, 1995 |
659 |
| 800 vs. 888: next generation toll-free service. |
Kirvan, Paul |
Column |
Nov 1, 1995 |
815 |
| Periphonics Corporation files registration statement with the SEC for 1,255,000 shares of common stock. |
|
|
Oct 26, 1995 |
369 |
| Arena scores points with fans, management. |
Berryman, Vicki |
|
Sep 1, 1995 |
719 |
| SunExpress announces ISO 9002 registration in Europe. |
|
|
Jul 19, 1995 |
636 |
| Will there be redlining in cyberspace? Lack of access may trap African American in information ghettos. |
Bryant, Howard |
|
Jul 1, 1995 |
598 |
| Sprint providing network for Naples CHIN: Naples first CHIN to use Sprint's fast-packet technology (Florida's Naples Community Hospital implements a community health information network) |
Braly, Damon |
|
Apr 1, 1995 |
586 |
| What to do until FCC sets new 911 regs. |
Garner, John |
|
Mar 1, 1995 |
511 |
| Clarify launches European operation, appoints John Miles managing director; Clarify Europe will target fast-growing telecom, ISO 9000 markets for customer service management systems. |
|
|
Feb 13, 1995 |
629 |
| ABA delivers verdict on audioconferencing. |
|
|
Feb 1, 1995 |
578 |
| Comdial's Enhanced 911 system gains acceptance, provides new revenue source; contracts to date exceed $1 million. |
|
|
Jan 5, 1995 |
528 |
| NANP changes affect call accounting. |
|
|
Jan 1, 1995 |
877 |
| Numbering plan changes outside the U.S. |
Kirvan, Paul |
Column |
Jan 1, 1995 |
764 |
| Scoping out ISDN's hottest applications. |
Tanzillo, Kevin |
Column |
Dec 1, 1994 |
719 |
| Merck distributes mission-critical data via ISDN links. |
Karkanias, Jim |
|
Aug 1, 1994 |
699 |
| Health-care provider simplifies call handling. |
|
|
Jul 1, 1994 |
616 |
| Church reaches worldwide membership via integrated telecomm. |
McKean, Jim |
|
Jul 1, 1994 |
764 |
| Don't let help desk become helpless in a disaster. |
Kirvan, Paul |
Column |
Jul 1, 1994 |
782 |
| Wireless phones reduce tension in stressful hospital setting. |
Tanzillo, Kevin |
|
May 1, 1994 |
803 |
| Hospital cures PBX failures with surge protection. |
|
|
Apr 1, 1994 |
815 |
| Marriott serves world-wide customers world-class service. |
|
|
Apr 1, 1994 |
540 |
| Specialized software: turns telephone systems into management tools. |
Miller, Terri |
|
Feb 21, 1994 |
897 |
| Color Tile automates its help desk. |
|
|
Jan 1, 1994 |
710 |
| Dealing with numbering plan nonsense. |
Kirvan, Paul |
Column |
Jan 1, 1994 |
789 |
| Hospital finds Rx for telephone needs. |
|
|
Dec 1, 1993 |
643 |
| NYSEG call center serves customers and employees. |
Propert, Patricia M. |
|
Nov 1, 1993 |
986 |
| Detroit Edison invests $11 million on call center update. |
Simons, Scott L. |
|
Nov 1, 1993 |
679 |
| University of South Florida builds advanced telecomm network. |
Ellis, George W. |
|
Oct 1, 1993 |
693 |
| Michigan county improves service with new phone system. |
Donaldson, Jay |
|
Aug 1, 1993 |
803 |
| ANI keeps C.R. England truckin' to profits. |
Glines, Stephen |
|
Jul 1, 1993 |
710 |
| Dixie Electric IVR captures rotary dial, DTMF with equal ease. |
Harler, Curt |
|
Jun 1, 1993 |
836 |
| Houston Chronicle upgrades call accounting. |
Arnold, James |
|
Jun 1, 1993 |
666 |
| How two users fight fraud with call accounting. |
|
|
Jun 1, 1993 |
973 |
| Law firm delivers verdict on new PBX. |
Barger, Charlene |
|
Apr 1, 1993 |
530 |
| Two views of applied welfare analysis: comment. |
Mayo, John W. |
|
Apr 1, 1993 |
2849 |
| Telephone security checklist. |
Zirille, Rosemary |
|
Mar 1, 1993 |
502 |
| WEPCO's intelligent link to VRU improves service. |
|
|
Feb 1, 1993 |
698 |
| Red Lion Hotels finds the right connection. |
|
|
Jan 1, 1993 |
888 |
| Calgary's Gimbel eyes personalized phone response. |
|
|
Nov 1, 1992 |
664 |
| How Hertz makes its call center #1. |
Harler, Curt |
|
Nov 1, 1992 |
787 |
| D.F. King & Co. leverages call center technology. |
|
|
Nov 1, 1992 |
315 |
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