Telemark's Customer Satisfaction Report: NTT Com the Winner of Three 'Diamond Awards'.Tokyo, Japan, June 26, 2007 - (JCN JCN Japan Corporate News JCN Journal of Cognitive Neuroscience JCN Journal of Cardiovascular Nursing JCN Journal of Christian Nursing JCN Job Control Number JCN Journal of Child Neurology JCN joint communications network (US DoD) Newswire) - NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform Communications Corporation (NTT Com) announced today that Telemark Telemark (tĕ`ləmärk), county (1995 pop. 163,143), 5,915 sq mi (15,320 sq km), SE Norway, bordering on the Skagerrak in the east. Skien (the capital), Porsgrunn, Kragerø, and Notodden are the chief towns. Services, a leading research company, awarded NTT Com three Diamond Awards for "Best in Class" results in its latest "Voice of the Customer :Global Data VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. " report, which measures user perceptions of global service providers against independent customer satisfaction benchmarks. NTT Com outperformed rivals in three of eight categories: Top 10 Customer Priorities, Pricing, and Billing. Based on its customer opinion study findings, Telemark compares areas such as bid, installation, operation and billing between eight global data network service operators. Awards are presented by Telemark for leaders in three areas, namely: raising standards to new levels, outperforming rivals in key service attributes, and user confidence in future competitiveness. NTT Com also received Best in Class in 11 out of 32 service attributes including Technical Support, Operational Guarantees and 24 Hour Transparent Maintenance. Since competitive advantage must be sustainable, Telemark assesses the likelihood for future competitiveness by combining a measure of customer purchase intent with one of user experience in a matrix called the "Crystal Ball", where the top quadrant illustrates those service providers which Telemark predicts will achieve a sustainable advantage. NTT Com has earned a placement in the leading provider quadrant, winning this distinguished recognition for the first time since the study began, and is one of only three global data VPN service providers to receive the honor. "Delivering the best possible service to customers is top priority for our company," says Takashi Ooi, Vice President of NTT Com's Global Business Division,"and we are very pleased that our efforts have been highly recognized by our customers. We will continue to enhance our service quality and deliver distinguished customer experience." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Janet Watkin, Director at Telemark, "NTT Com has emerged as a formidable global dataVPN operator. It seems that its extraordinary responsiveness for restoring and reinforcing services after natural disasters coupled with a steadfast passion for quality at all levels is paying dividends in the customer satisfaction league tables." About NTT Com NTT Communications Corporation (NTT Com) provides information and communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry (ICT (1) (Information and Communications Technology) An umbrella term for the information technology field. See IT. (2) (International Computers and Tabulators) See ICL. 1. (testing) ICT - In Circuit Test. ) solutions worldwide with dedicated professionals stationed in 21 countries. Renowned as an IPv6 technology pioneer and managed service expert, NTT Com offers diverse high-quality IP, Web-based, and managed network solutions combining network management, security, ubiquitous, Web portals/engines, and global services. Its world-class Tier 1 Internet backbone (communications, networking) Internet backbone - High-speed networks that carry Internet traffic. These communications networks are provided by companies such as AT&T, GTE, IBM, MCI, Netcom, Sprint, UUNET and consist of high-speed links in the T1, T3, OC1 and OC3 ranges. and secure closed networks with over 98,000 MPLS (1) (MultiProtocol Lambda Switching) The earlier name for GMPLS. See GMPLS. (2) (MultiProtocol Label Switching) A standard from the IETF for including routing information in the packets of an IP network. ports, combined with the networks of partner companies around the world, connect more than 200 countries. The company earned non-consolidated revenues exceeding one trillion yen (about US$1.2 billion) in fiscal 2006 ended March 31, 2007. NTT Com started as a long-distance phone company in 1999 after the reorganization of the NTT Group, and is the wholly-owned subsidiary of NTT, one of the world's largest telecommunications companies. NTT is listed in Japan, London and New York stock exchanges New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. . Please visit www.ntt.com. About Telemark Services Telemark is a fast growing marketing services firm offering OCEAN (Outstanding Customer Experience, Analysis and News), consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, ICT convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com. About NTT Com NTT Communications is a subsidiary of Nippon Telegraph and Telephone Nippon Telegraph and Telephone Corporation (日本電信電話株式会社 (NTT) Corporation (TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). : 9432; NYSE NYSE See: New York Stock Exchange : NTT) - one of the world's largest telecommunications companies. NTT Com provides high-quality, technologically advanced network management, security and solution services to consumers, corporations and governments on a global basis, with a special focus on the Asia-Pacific region. Its world-class backbone network A backbone network provides a path for the exchange of information between different LANs or subnetworks.[1] A backbone can tie together diverse networks in the same building, in different buildings in a campus environment, or over wide areas. , combined with the networks of partner companies around the world, offers access to more than 200 countries. NTT Com Group has more than 30 companies in the Asia-Pacific region, Europe and the Americas. The company has garnered several awards for its leading edge technologies, outstanding performance and customer service, including "Best Global Carrier - 2005." For more information, please visit http://www.ntt.com Source: NTT Com Contact: Ms. Mayuko Nishida or Ms. Shihoko Kato Global Business Division NTT Communications Tel. +81-3-6800-4500 Japan Corporate News Network. All rights reserved. |
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