Telelogue's 70% Automation Sets New Standard for Voice Automation of Directory Assistance in New Jersey Trial.Business Editors ISELIN, N.J.--(BUSINESS WIRE)--Dec. 4, 2001 Results Independently Confirmed by Varetis Study Telelogue, Inc., today announced that unprecedented levels of automation had been achieved in its New Jersey trial of voice recognition based business directory assistance. An independent study commissioned by varetis AG, a premier global provider of directory solutions for carriers and information service providers, reported a 70% rate of automation for Telelogue's Voice Business Finder(TM), which far surpasses the 10%-15% automation rate typical of earlier efforts of other companies. Similar automation results were also achieved by a major North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. carrier in its evaluation of Voice Business Finder(TM). The Telelogue service automates all 520,000 business listings in the state of New Jersey, in stark contrast to the other solutions in the marketplace that deploy a frequently requested listing strategy that typically automates only a very small fraction of directory listings, ranging from a few hundred to a few thousand. "Large-scale automation that delivers meaningful value to carriers has to encompass all business listings in the market, not just frequently-requested listings," noted Mark Plakias, Senior VP of Voice & Wireless at The Kelsey Group. "Any metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. that show successful automation have to be put in the context of local knowledge and local commerce. Telelogue's disruptive technology A new technology that has a serious impact on the status quo and changes the way people have been dealing with something, perhaps for decades. Music CDs all but wiped out the phonograph industry within a few years, and digital cameras are destined to eliminate the film industry. is advancing the art in the areas of disambiguation dis·am·big·u·ate tr.v. dis·am·big·u·at·ed, dis·am·big·u·at·ing, dis·am·big·u·ates To establish a single grammatical or semantic interpretation for. and progressive dialog management, which create a powerful, easy-to-use consumer experience." The evaluation of Telelogue's New Jersey trial was conducted by a directory assistance automation industry expert, engaged by varetis AG, a provider of professional directory solutions for telecommunications and information services See Information Systems. providers. Steve Kane, President of varetis Communications LP commented, "We conducted a structured analysis based on our strong knowledge of user and carrier requirements. We were extremely impressed with the results achieved which are as much as 5 times better than other approaches." Telelogue's Voice Business Finder(TM) solution relies on its Voice Search Optimizer(TM), a proprietary and patent pending software layer that makes voice searching of large directories much more efficient and accurate. The solution also employs Progressively Grounded Dialogue(TM) processes and technology that permit consumers to engage in a human-like conversation with the voice based solution to determine which listing among similar listings is the correct one. The New Jersey trial of Voice Business Finder(TM) will be available for users to test through December by calling (866) 866-4114 or (732) 326-5480. The solution uses speech recognition software from Nuance nu·ance n. 1. A subtle or slight degree of difference, as in meaning, feeling, or tone; a gradation. 2. Expression or appreciation of subtle shades of meaning, feeling, or tone: (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : NUAN NUAN New User Action Notation (modeling language) ). About Telelogue, Inc. Launched in October 2000, Telelogue, Inc. is focused on the development of innovative telecommunication services that make use of automated speech recognition. In particular, Telelogue has developed software that enables automation of directory assistance. Its core technical team consists of scientists with extensive experience in speech technology and in the design of voice user interfaces. Telelogue is located in Iselin, New Jersey Iselin (pronounced IZ-lin) is a census-designated place and unincorporated area within Woodbridge Township, in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the CDP population was 16,698. and received its first round of venture funding from Pequot Private Equity Group, the venture capital arm of Pequot Capital Management, Inc. For more information about Telelogue visit www.telelogue.com or call us at (732) 326-5443. About varetis varetis AG (Neuer Markt: VRI VRI Vacation Register International VRI Video Relay Interpreting VRI Vehicle Research Institute (Western Washington University, Bellingham, Washington) VRI Venture Research Institute (Lake Forest, California) ) is the world leader in the production of professional directory solutions for providers of telecommunications and information services. Further information can be found at: http://www.varetis.com |
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