Telecorp Products introduces CentrEE AnyWhere Solution. (New Products).Telecorp Products Inc. has announced an enhanced version of its CentrEE AnyWhere Solution Suite, an integrated suite of telecommuting telecommuting, an arrangement by which people work at home using a computer and telephone, transmitting work material to a business office by means of a modem and telephone lines; it is also known as telework. products. CentrEB AnyWhere affords call center and contact center managers a comprehensive "work-off-site" product line that covers real-time contact center management needs; historical and statistical reporting requirements and quality monitoring. CentrEE AnyWhere was designed to allow virtual call center agents to view real-time contact center information, keeping these agents in touch with a main office. The CentrEE AnyWhere Solutions Suite is comprised of three major technology modules. Rapid E-Port consists of software, which includes total historical reporting functions to assist management in making sense of contact center statistics. Written in plain English Plain English (sometimes known, more broadly, as plain language) is a communication style that focuses on considering the audience's needs when writing. It recommends avoiding unnecessary words and avoiding jargon, technical terms, and long and ambiguous sentences. and viewable through easily comprehensible com·pre·hen·si·ble adj. Readily comprehended or understood; intelligible. [Latin compreh graphs, all releases of Rapid B-Port feature refinements honed through constant feedback from the wide base of current Telecorp clients. Rapid E-Port (BRW BRW Business Review Weekly (business magazine; Melbourne, Victoria, Australia) BRW Business Report Writer BRW Barrow, AK, USA - Barrow (Airport Code) BRW Business Requirement Worksheet ), the latest addi tion to CentrEE Anywhere, allows browser-based access to Telecorp's historical ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. reporting from Internet Explorer Microsoft's Web browser, which comes with Windows starting with Windows 98. Commonly called "IE," versions for Mac and Unix are also available. Internet Explorer is the most widely used Web browser on the market. It has also been the browser engine in AOL's Internet access software. or Netscape. Total E-Call is the series of real-time management tools that allow contact center supervisors to instantaneously in·stan·ta·ne·ous adj. 1. Occurring or completed without perceptible delay: Relief was instantaneous. 2. track the performance of their operation as events happen. Total E-Call (IQ) allows work-off-site staff members to monitor their own performance and the performance of the call center, and respond to situations as if they were present in the main office, Instant E-Play covers the Telecorp observation and recording tools that facilitate the monitoring of contact center personnel's interactions with customers. An Internet-enabled version of Instant E-Play allows work-off-site supervisors to oversee all calls or selected calls in a contact center. Using it, work-off-site agents can also use archived recordings as training and evaluation tools. www.telecorpproducts.com/248-960-1000 |
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