TeleTech Holdings, Inc. to Appear On Alexander Haig's World Business Review TV Series.

Business Editors

BOCA RATON, Fla.--(BUSINESS WIRE)--Nov. 30, 2000

Multi-Media Productions (USA), Inc. is proud to announce the appearance of Scott Thompson, president and CEO of TeleTech Holdings, Inc., on World Business Review. The weekly television series focuses on business and technology, and is hosted by General Alexander Haig, former Secretary of State for President Reagan and former president and COO of United Technologies. Jim Dickie, managing partner for Insight Technology Group (ITG), participates in the panel discussion as an industry expert. The topic of the panel discussion is "customer relationship management."

TeleTech offers an entire range of electronic customer relationship management (eCRM) solutions for Global 1000 companies, with special focus on those in the telecommunications, financial services and transportation industries. Leveraging more than 22,000 eCustomerReps(TM) TeleTech provides outsourcing and technology resources for companies that wish to create customer-centric environments that utilize the latest eCRM developments. TeleTech also provides a host of solutions to the Insourced market, which is comprised of companies that retain ownership of their own eCRM environments.

"TeleTech was invited to participate on the panel due to its proven ability to maintain high-touch customer relationships while utilizing best-of-breed technology," said J.L. Haber, Esq., the show's coordinating producer.

Taped in Washington, D.C., World Business Review airs on PBS, The Business & Technology Network, and in quality business slots in numerous Public Television markets, including New York, Chicago, San Francisco and Miami. The weekly series can also be viewed on TWA, United Airlines, via web-cast on BTNNTV.com (Business & Technology News Network), or through video on demand via Broadcast.Yahoo.com or AENTV.com.

World Business Review airs throughout Western, Eastern and Central Europe to a potential TV household of more that 64 million. It also airs in various countries in Africa, Asia and Central America. Additionally, World Business Review targets business viewers every Sunday morning at 9:30 GMT and business travelers via 270,000 hotel rooms.

World Business Review has been developed into curriculum for college and university-level courses, and is being used in a variety of business and technology courses or within the School of Business libraries at Carnegie Mellon University, Dartmouth College, Duke University, DePaul University, Georgetown University, University of Florida, University of Notre Dame, City University of Hong Kong, among other distinguished institutions of higher education.

Individual videotapes or continuing education systems (via Indiana State University) are available by calling 1-800-WBR-1032 or by visiting www.wbrtv.com, which showcases featured topics and specific companies' technologies.

TeleTech Profile

Founded in 1982, TeleTech is the leading provider of integrated, eCommerce-enabling customer relationship management solutions (eCRM) for global organizations predominantly in the telecommunications, financial services, technology, government and transportation industries. TeleTech has operations in eleven countries which include Argentina, Australia, Brazil, Canada, China, Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S. TeleTech's eCRM capabilities, including B2B electronic channel management and database management, help companies inform, acquire, service, grow and retain their customers throughout the entire relationship lifecycle. Through 45 customer interaction centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure service deployment with premier quality e-customer relationship management to assure our clients unparalleled success in acquiring, retaining and growing customer relationships. Information regarding TeleTech Holdings can be found on the Worldwide Web at http://www.teletech.com.