TeleService Resources Changes Name to OnPoint; Company Announces Enhanced Focus on Providing Multi-Channel CRM Solutions to Business.Business Editors/Hi-Tech Writers FORT WORTH, Texas--(BUSINESS WIRE)--May 22, 2000 TeleService Resources announced today it has been renamed OnPoint (www.onpointcrm.com) to more clearly identify itself as a leading provider of integrated, multi-channel customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions. With today's name change, OnPoint marks the completion of a comprehensive corporate re-engineering effort that began several months ago. The company has deployed a new business strategy, streamlined its infrastructure, diversified its service offerings and introduced performance-driven customer service criteria in introducing a new organization to the customer care industry. "Yesterday's call centers have become today's customer contact centers," said Steve Zollo, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "OnPoint has the technology, processes and people in place to meet customers' unique needs - by phone, fax, email or by Internet touch points - and to deliver positive customer experiences that enhance brand equity." "Our new name distinctly communicates our vision to achieve outstanding customer satisfaction and industry leadership by providing the highest quality service and the industry's most innovative customer care solutions," Zollo said. OnPoint OnPoint provides comprehensive customer relationship management using a combination of proprietary and third-party technology solutions, including strategic relationships with LivePerson(TM), a leading web chat software innovator and Synchrony synchrony /syn·chro·ny/ (-krah-ne) the occurrence of two events simultaneously or with a fixed time interval between them. atrioventricular (AV) synchrony , a leading e-crm provider. The company's CRM solutions include inbound and outbound call management, interactive voice response and Web-based communication tools. OnPoint's clients include American Airlines American Airlines Major U.S. airline. American was created through a merger of several smaller U.S. airlines and incorporated in 1934. It continued to buy the routes of other airlines, becoming an international carrier in the 1970s; its routes include South America, the , United Health Care and Chase Manhattan Bank The Chase Manhattan Bank, now part of JPMorgan Chase, was formed by the merger of the Chase National Bank and the Bank of the Manhattan Company in 1955. The bank is headquartered in New York City. . OnPoint operates customer contact centers in Fort Worth and San Antonio, Texas “San Antonio” redirects here. For other uses, see San Antonio (disambiguation). San Antonio is the second most populous city in Texas, the third most populous metropolitan area in Texas, and is the seventh most populous city in the United States. As of the 2006 U.S. and employs more than 1,700 people. OnPoint is a subsidiary of Platinum Equity Platinum Equity is an American information technology and private equity firm. It was founded by billionaire Tom Gores in 1995 and is headquartered in Beverly Hills, California. Holdings. Platinum Equity Holdings Platinum Equity Holdings (www.peh.com), based in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , has been recognized as one of largest and fastest growing privately held IT companies in the United States by both Forbes and BusinessWeek magazines. The company has distinguished itself as a billion-dollar investment corporation that specializes in acquiring and operating mission-critical technology organizations and technology-enabled service companies throughout the world. Platinum currently owns 15 technology-driven corporations featuring a workforce of 10,000 employees, an established infrastructure in more than 100 countries and offices in Europe, Asia and South America. |
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