TelePacific Communications Names Vicky Rifkin Director of Customer Service.Business Editors/Telecommunications Writers LOS ANGELES--(BUSINESS WIRE)--Feb. 29, 2000 David Glickman, chairman and chief executive officer of TelePacific Communications, the leading business-to-business telecommunications and Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. (ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. ) in the Western United States Noun 1. western United States - the region of the United States lying to the west of the Mississippi River West Santa Fe Trail - a trail that extends from Missouri to New Mexico; an important route for settlers moving west in the 19th century , today announced that Vicky Rifkin has been named director of customer service. Rifkin, who has more than 15 years' experience in the corporate sector, will oversee all aspects of customer service for TelePacific. Rifkin will oversee the customer service department including billing, questions regarding services and products and general issues. TelePacific's goal is to provide customer service that has not previously been attainable by the monopoly providers. The first priority is that a live person will answer customers' calls, which means no voice mail or voice queuing services. Secondly, TelePacific will provide on-site service within four hours of request for technical support. "Customers are our most valued resource, and we place a great emphasis on the service we provide them," said Glickman. "Vicky has a wealth of knowledge in this area, and we are confident that she will do a tremendous job in leading this vital area of our company." "It's very exciting to be a part of the TelePacific team," said Rifkin. "It's a terrific opportunity to build a customer care center from the ground up and to focus on providing customer service that's unparalleled in the industry." Rifkin joins TelePacific from Browning Ferris Industries (BFI BFI - brute force and ignorance ), where she was regional director of customer service for Southern California Southern California, also colloquially known as SoCal, is the southern portion of the U.S. state of California. Centered on the cities of Los Angeles and San Diego, Southern California is home to nearly 24 million people and is the nation's second most populated region, . While with BFI, Rifkin was instrumental in the development and implementation of an internal communications  This article's grammar usage needs improvement. Please edit this article in accordance with Wikipedia's . program designed to
measure accountability for service recovery resulting in improved
customer satisfaction.
Prior to BFI, Rifkin was the manager of customer service for Waste Management of Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , where she developed a "one-stop" Customer Care Center, which was selected to be the model center for all West Coast operations. While at Waste Management, she developed a customer retention program that was adopted in other divisions as well as other companies in the industry. Rifkin entered the customer service sector after spending 10 years in the computer industry with Xerox, Businessland and NYNEX NYNEX New York-New England & X for the Unknown (Telephone Company) NYNEX New York Network Exchange . TelePacific Communications TelePacific Communications is the leading business-to-business telecommunications and Internet Service Provider (ISP) in the local phone markets in California and Nevada. TelePacific is a single-source provider of local and long distance voice, data and multimedia needs. Focused on small- and medium-sized businesses, TelePacific, a leader in Voice Over DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary technology, provides a comprehensive package of telecom and high-speed Internet services, including DigitalVelocity(TM) DSL Access, Web design, private secure networks and follow me number services. For more information visit www.telepacific.com. |
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