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TeleMessaging Industry Association adds nine new members. (Happenings).

The TeleMessaging Industry Association (TMIA) has announced the addition of nine new member companies. The TMIA now includes 35 member organizations, covering communications service providers, equipment vendors, application service providers (ASPs), customer premise equipment (CPE) providers and others. The new members include companies from the U.S., Canada and Israel: Cincinnati Bell, Cox Communications, Intervoice, Mpathix, Neubond, Openwave, SaskTel, Voice Mobility and Zer Communications. The TeleMessaging multisite call centers. Key features of Vantage Point include: a proprietary scheduling optimization algorithm and skills-based modeling designed to maximize accuracy and eliminate overstaffing by taking into account the number of abandons and busies, the optimal distribution of agents within skill groups and other factors; historical trend analysis that fine-tunes call volume forecasts for special events such as direct mail campaigns, catalog drops and national holidays; a rules-driven scheduler that g enerates a lowest-cost schedule based on factors such as hours of availability, agent preferences and skill groups; automation of forecasting, scheduling and reporting as well as e-mailing, exporting and printing reports; and optional modules permitting real-time adherence monitoring, Web-based agent access and Web-based time and attendance. Vantage Point integrates with ACDs, e-mail response systems and other multimedia queuing devices for data collection across multiple sites and time zones. The Windows-based program also provides a complement of default and custom reports, with an open system design that allows managers to access call center data using any third-party SQL reporting package. Vantage Point is also available as an Internet-based subscription service called WorkforceScheduling.com for call centers with fewer than 100 agents.

www.pipkins.com

Industry Association is a prominent messaging industry forum. The TMIA has been particularly focused on providing education about and advancement for unified communications services worldwide. Members of the TMIA are given access to TMIA resources, and can participate in research committees whose areas of focus include unified communications, messaging and telephone answering. Semi-annual meetings offer the opportunity to share information on new technology and services and participate in open discussions covering industry and market challenges and opportunities.

www.tmia.org
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Publication:Customer Interaction Solutions
Geographic Code:1USA
Date:Mar 1, 2003
Words:340
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