Telcordia Et Al. Partner For Contact Center Solution.
Telcordia Technologies Telcordia Technologies, formerly Bell Communications Research, Inc. or Bellcore, is a telecommunications research and development (R&D) company based in the United States and created on January 1 1984 as part of the 1982 Modification of Final Judgment that broke up , Inc., together with CosmoCom, Inc., e-talk
Corporation, ISC (1) (Internet Systems Consortium, Redwood City, CA www.isc.org) An organization founded by Paul Vixie, Carl Malamud and Rick Adams in 1994 and later sponsored by UUNET and other Internet companies. , Inc. and Primary Matters, Inc., have announced the
Next Generation Contact Center Solution, an IP-based, end-to-end
customer service center solution that provides real-time interactions
with customers from virtually any device via virtually any network.
Providing value-added applications and acting as a systems integrator,
Telcordia integrates customer service support and management products to
offer the Next Generation Contact Center Solution, The Solution was
designed to support e-business with a personal touch. It provides
integrated customer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , handling customer interactions via
the Web, e-mail and telephone through wireline and wireless, PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. , IP
and converged networks. Modeled on a unified, IP-based architecture, the
Next Generation Contact Center Solution offers multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple and
multimedia features, and can be tailored to meet the needs of any
enterprise or service provider. For example, the multitenanc y
capability allows service providers to offer competitive
differentiating, value-added, hosted contact center services to their
business customers. The solution can also interoperate with existing
legacy contact center systems.
COPYRIGHT 2001 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
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