TelStrat Details Expansion of Recording Portfolio with CallParrot Line.PLANO, Texas Plano (IPA: /ˈpleɪnoʊ/) is a wealthy suburb of Dallas, Texas, located to the north, mainly within Collin County, but also extending into Denton County. According to the 2000 U.S. -- TelStrat, a global supplier of enterprise and carrier communications equipment, today announced details of the new CallParrot(TM) Business Call Recording solution at the International Nortel Network Users Association (INNUA INNUA International Nortel Networks Users Association ) Global Connect event in Orlando, Florida The city of Orlando is a major city in central Florida and is the county seat of Orange County, Florida. According to the 2000 census, the city population was 185,951. A 2006 U.S. . TelStrat's integrated Digital Voice Recorder A digital, handheld device that is used to record short reminders. Very lightweight and typically using AAA batteries, such devices use flash memory to hold up to 100 messages and more. Messages can be retrieved sequentially or by direct access by message number. See microcassette. (iDVR) technology for conversation recording has been renamed 'CallParrot' to reflect major new developments in the platform, introducing an assortment of new features and functionalities. Central to the CallParrot release is the addition of a new system interface, enabling call recording on virtually any private branch exchange (PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). ) or key system communications platform. Other highlights of the CallParrot introduction include the addition of agent scoring and evaluation software for measuring customer service agent performance as well as support for recording on the Nortel Norstar(TM) telephone key systems with full Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ). Additional enhancements to the call recording portfolio incorporate features such as Voice-over-IP (VoIP) G.729 coder/decoder (CODEC) support, a notch filter to remove beep (warning) tone recording indicators during conversation playback, digital T1/E1 trunk-side tapping support using ISDN PRI ISDN PRI Integrated Services Digital Network Primary Rate Interface (also seen as ISDN-PRI) signaling, analog trunk- and line-side tapping, and the ability to configure the CallParrot application server software on the Microsoft(R) XP operating system for small, cost-sensitive installations. "We cannot overstate the significance of the CallParrot introduction," states Bob Cabala cabala: see kabbalah. cabala Jewish oral traditions, originating with Moses. [Judaism: Benét, 154] See : Mysticism , vice president of the enterprise technology group at TelStrat. "CallParrot builds our existing call recording solution set to support virtually any telephone system or network technology, while our compatibility now spans all platforms from all major PBX vendors in the industry. If there's a need for business call recording, TelStrat's CallParrot can fulfill it." Three live demonstrations of the CallParrot Business Call Recording system are presently on display at Nortel's Global Connect 2005. The CallParrot exhibit consists of call recording on three separate platforms including the Nortel Norstar key system, the Nortel Meridian(TM) 1 PBX operating in conjunction with the Remote Gateway 9150 simulating call recording of a remotely-located user, and a recording-enabled IP phone connected via the public Internet to a Nortel CS 1000 PBX located in Dallas, Texas. The demonstrations of CallParrot are underway in the TelStrat booth (#401) located in the Nortel Partner Pavilion at the INNUA Global Connect event through June 9, 2005 in Orlando, Florida. About TelStrat(R) TelStrat(R) is an award winning, global provider of leading-edge communications solutions for enterprise telephony and carrier access environments. The TelStrat call recording portfolio enables enterprise quality monitoring and liability protection, while the TelStrat carrier access group focuses on expanding local loop bandwidth and service support for triple-play services. Founded in 1993 and headquartered in Plano, Texas, USA, TelStrat has maintained consistent profitability and growth since its inception. Visit TelStrat online at www.telstrat.com. Copyright (C) 2005. The TelStrat name and logo are registered trademarks of TelStrat. CallParrot and iDVR are trademarks of TelStrat. All other trademarks are property of their respective owners. |
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