Browse Tehrani, Rich
1-100 out of 106 article(s) next
| Title |
Type |
Date |
Words |
| Go upstream, identify problems before they hit Facebook and Twitter. |
|
Nov 1, 2009 |
682 |
| Broadsoft: the 800-pound call center gorilla. |
|
Oct 1, 2009 |
706 |
| Volkswagen dealer looks to IP communications for better customer service. |
|
Sep 1, 2009 |
755 |
| Google and enterprise search. |
|
Aug 1, 2009 |
691 |
| 15 ways to keep your job. |
|
Jul 1, 2009 |
1320 |
| Don't cut customer outreach in a recession. |
Brief article |
Jul 1, 2009 |
246 |
| Can deflation create U.S. jobs? |
|
Jun 1, 2009 |
667 |
| VirtualLogger shows how to prosper in a tough economy. |
Company overview |
May 1, 2009 |
663 |
| Do not call AMEX unless you want a call back. |
|
May 1, 2009 |
171 |
| Interview with Spanlink's Scott Christian: are companies really cutting their investments in customer acquisition and retention in this economic climate? |
|
Apr 1, 2009 |
758 |
| Call centers are hidden hiring gems. |
|
Feb 1, 2009 |
681 |
| Aspect makes performance management acquisition: combined entity to provide enhanced performance management, coaching, employee review and workflow functionality. |
|
Jan 1, 2009 |
785 |
| Speaking with Eagle.net founder Kent Charugundla. |
Interview |
Jan 1, 2009 |
893 |
| 8 Steps to great customer service. |
|
Dec 1, 2008 |
870 |
| Noble's Web-based agent tools. |
Interview |
Nov 1, 2008 |
799 |
| Around the industry, innovation abounds: there are so many new trends taking place in the call center and CRM markets--and so many of them are worth sharing. |
|
Oct 1, 2008 |
924 |
| While you were out this summer ... |
|
Sep 1, 2008 |
713 |
| No summertime slowdown. |
|
Aug 1, 2008 |
1055 |
| Ten years of contact center history. |
|
Jul 1, 2008 |
609 |
| Taking the temperature of the hosted enterprise app marketplace: Salesforce.com, Google And Microsoft; Google and Salesforce.com enhance relationship. |
Company overview |
Jun 1, 2008 |
2082 |
| CRM: open source and non-profit. |
|
May 1, 2008 |
1229 |
| Microsoft's call center push. |
|
May 1, 2008 |
954 |
| Fusing agents with better workflow and processes for better customer service. |
Interview |
Apr 1, 2008 |
1150 |
| CRM is not "one size fits all". |
Interview |
Apr 1, 2008 |
967 |
| End-to-end SIP in the contact center. |
Interview |
Mar 1, 2008 |
1723 |
| SAP: offering CRM relevance over all customer touch points. |
Interview |
Feb 1, 2008 |
520 |
| IP communications: technology and applications to be key business drivers. |
Interview |
Jan 1, 2008 |
831 |
| Microsoft unifies the call center. |
Interview |
Dec 1, 2007 |
1105 |
| Virtual customer interactions. |
|
Oct 1, 2007 |
1422 |
| Aspect Software redefines optimization. |
|
Oct 1, 2007 |
903 |
| NextNine: improving the customer experience through remote monitoring and support automation. |
Interview |
Sep 1, 2007 |
1738 |
| Teleconferencing on the rise. |
Interview |
Aug 1, 2007 |
1840 |
| Talkument: an Oaisys in the desert. |
|
Jul 1, 2007 |
1015 |
| Spanlink is on a mission. |
Interview |
Jun 1, 2007 |
1084 |
| Dynamic CRM from Microsoft. |
|
May 1, 2007 |
1442 |
| FrontRange makes a strong showing in the SMB marketplace. |
Interview |
Apr 1, 2007 |
760 |
| The wisdom of Marc Benioff and Salesforce.com. |
|
Mar 1, 2007 |
1377 |
| India holds great promise for telecom growth. |
|
Mar 1, 2007 |
147 |
| Another hat in the CRM ring. |
|
Feb 1, 2007 |
1425 |
| VoIP changes the lives of disabled veterans. |
Company overview |
Jan 1, 2007 |
2088 |
| 2007: year of the CRM titans. |
Interview |
Dec 1, 2006 |
1554 |
| The future of IP hosted services: A Q & A session with Rich Tehrani and EagleACD's Kent Charugundla. |
Interview |
Dec 1, 2006 |
1819 |
| Web 2.0 meets VoIP and Call Center 2.0. |
|
Nov 1, 2006 |
1633 |
| Good customer service for dummies? Lessons from Lewis Black, Richard Branson and a no-fog hotel mirror. |
|
Oct 1, 2006 |
1104 |
| Move over, skills-based call routing. |
|
Oct 1, 2006 |
1394 |
| The world's first Call Center 2.0[TM] conference. |
Brief article |
Oct 1, 2006 |
193 |
| Salesforce.com: leading the way to CRM 2.0. |
|
Sep 1, 2006 |
1676 |
| Eighteen years of mergers. |
Editorial |
Aug 1, 2006 |
1069 |
| Behold the virtual salesforce. |
|
Jul 1, 2006 |
1622 |
| Call centers are changing lives. |
|
Jun 1, 2006 |
1717 |
| Keeping up with the call center. |
|
May 1, 2006 |
1337 |
| The dawn of Call Center 2.0. |
|
Apr 1, 2006 |
1363 |
| Keeping up with uptime. |
Interview |
Mar 1, 2006 |
1339 |
| This commentary on outages was interrupted ... by an outage. |
|
Feb 1, 2006 |
1753 |
| Deconstructing the call center. |
Column |
Jan 1, 2006 |
1764 |
| The birth of CRM 2.0. |
|
Nov 1, 2005 |
2416 |
| Oracle buys Siebel: what it means to the customer. |
Column |
Oct 1, 2005 |
989 |
| Offshored to death. |
|
Sep 1, 2005 |
1245 |
| Siebel comes out swinging. |
|
Aug 1, 2005 |
2127 |
| War of the (CRM) worlds. |
Column |
Jul 1, 2005 |
1946 |
| More hosting options. |
|
Jul 1, 2005 |
396 |
| Speech-World and the world of speech. |
Column |
Jun 1, 2005 |
2417 |
| A host of opinions on hosted CRM. |
Column |
May 1, 2005 |
2239 |
| Speech and IP contact center technologies. |
|
Apr 1, 2005 |
2054 |
| A desperately needed term. |
Column |
Mar 1, 2005 |
1533 |
| Search engine marketing, VoIP and other news from the telecom front. |
Column |
Feb 1, 2005 |
1833 |
| 2005: the year of the hosted solutions. |
Column |
Jan 1, 2005 |
1667 |
| IP contact centers and the agile company. |
|
Jan 1, 2005 |
652 |
| Peering into the future. |
|
Nov 1, 2004 |
1255 |
| Speech and the future of the contact center. |
|
Oct 1, 2004 |
2112 |
| Introducing. |
|
Oct 1, 2004 |
615 |
| A view of the industry through ICCM's window. |
|
Sep 1, 2004 |
3169 |
| Introducing. |
|
Sep 1, 2004 |
448 |
| Insider view on teleservices industry evolution. |
Interview |
Aug 1, 2004 |
2597 |
| Leave the box behind and just think. |
|
Jul 1, 2004 |
1120 |
| Innovation returns to CRM and contact centers. |
|
Jun 1, 2004 |
1573 |
| Oil and water: Verizon and customer service. |
|
May 1, 2004 |
1648 |
| Better salespeople and aural ecstasy. |
Column |
Apr 1, 2004 |
1937 |
| The 23 rules to becoming an excellent public speaker. |
|
Mar 1, 2004 |
1750 |
| How to win friendly agents and influence customers. |
Interview |
Feb 1, 2004 |
1288 |
| Even more in 2004: corporate stories worth telling. |
|
Jan 1, 2004 |
1520 |
| Hosted versus licensed, or a little of both? |
|
Nov 1, 2003 |
1790 |
| Hilary, you will be missed. |
|
Nov 1, 2003 |
287 |
| Saratoga Systems: worth a second look. |
|
Nov 1, 2003 |
510 |
| ICCM's greatest hits. |
|
Oct 1, 2003 |
1787 |
| Road-trip roundup. |
|
Sep 1, 2003 |
1934 |
| Putting the TSR and dialer controversy in perspective. |
|
Aug 1, 2003 |
1825 |
| The financial outlook on productivity. (High Priority!). |
|
Jul 1, 2003 |
1639 |
| Readers react to TSR coverage. (High Priority!). |
|
Jun 1, 2003 |
1242 |
| What more could "the industry" have done? (High Priority!). |
|
May 1, 2003 |
1354 |
| The faces of outbound teleservices. (High Priority!). |
Column |
Apr 1, 2003 |
2248 |
| The GN 9120: the evolved headset from GN Netcom. (Technology Highlights). |
|
Apr 1, 2003 |
969 |
| The FTC is about to eliminate 3 to 5 million jobs let's stop them! (High Priority!). |
Industry Overview |
Feb 1, 2003 |
2122 |
| O baggage, where art thou? (High Priority!). |
|
Jan 1, 2003 |
2011 |
| Please join me: at the 7th internet telephony[R] conference & expo this February in Miami, Florida. |
|
Dec 1, 2002 |
481 |
| Everything old is new again. (High Priority!). |
|
Nov 1, 2002 |
1284 |
| Keep in touch. (High Priority!). |
|
Oct 1, 2002 |
738 |
| It's September and it's back to learning time. (High Priority). |
|
Sep 1, 2002 |
1093 |
| Rising to the challenge at the Merrill Lynch contact center. (High Priority!). |
|
Jun 1, 2002 |
1188 |
| Old Pluvius. (High Priority!). |
|
Feb 1, 2002 |
756 |
| |
