Technology application subtopic
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Articles
1-100 out of 100 article(s)
| Title |
Author |
Type |
Date |
Words |
| United States: Five9 partners with Bluewolf to deliver call center solutions in the cloud. |
|
|
Nov 20, 2009 |
225 |
| SpeechCycle Rich Phone Applications Head for Windows Azure. |
|
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Nov 17, 2009 |
408 |
| United States: Agent Alliance selects inContact as preferred contact center software provider. |
|
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Nov 10, 2009 |
207 |
| Agent Alliance Selects inContact as Preferred Contact Center Software Provider. |
|
|
Nov 5, 2009 |
685 |
| Interactive intelligence unifies the enterprise. |
Read, Brendan |
Interview |
Nov 1, 2009 |
1071 |
| Changing times, changing data management. |
Read, Brendan |
|
Nov 1, 2009 |
2150 |
| United Arab Emirates : Dubai Road & Transport Authority Picks Nortel s Contact Center Solution. |
|
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Oct 16, 2009 |
292 |
| United States : Vertical's New Wave IP Applications to Land on Contact Centers, Offices. |
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Oct 6, 2009 |
437 |
| Five9 Announces Industry-First Cloud Computing Platform for Call Centers. |
|
|
Oct 5, 2009 |
368 |
| Vertical Introduces Powerful Array of Cost-Effective Voice Applications for Wave IP. |
|
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Oct 1, 2009 |
1747 |
| United States : Call Center Outsourcing: Focus on Provider Technologies. |
|
|
Sep 26, 2009 |
305 |
| United States: Virtualization a Key Advantage of SaaS-based Call Center Software. |
|
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Sep 26, 2009 |
482 |
| United States: Nortel Spotlights Easy-To-Use Applications for Enhancing Customer Contact. |
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Aug 26, 2009 |
254 |
| Videoconferencing (finally) gets here. |
Read, Brendan |
|
Jul 1, 2009 |
1437 |
| Lagan call center solution used by Manitoba government. |
Solomon, Frank |
Brief article |
Jun 1, 2009 |
146 |
| Strike a Balance: Get the Right Mix of Agents and Automation - A Varolii Webinar. |
|
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Mar 24, 2009 |
291 |
| Digium[R] and Orderly Software Announce Partnership. |
|
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Mar 9, 2009 |
511 |
| United States: Virtualization a challenge for IP contact centers. |
|
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Jan 15, 2009 |
467 |
| OnviSource Inc. Selected for Membership in Avaya DevConnect Program. |
|
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Jan 13, 2009 |
683 |
| United States: Contact center software gains SMS support. |
|
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Nov 26, 2008 |
176 |
| APX Alarm Security Solutions. |
|
Brief article |
Oct 1, 2008 |
65 |
| Nexidia Selected for Membership in Genesys Partner Program. |
|
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Sep 29, 2008 |
350 |
| United Kingdom: Qfiniti Recording is compatible with key Avaya contact centre solutions. |
|
Company overview |
Jul 17, 2008 |
376 |
| United Kingdom: Mtel Selects Covergence to Manage and Control SIP Trunking for Hosted Contact Centre. |
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Jul 17, 2008 |
357 |
| United States: IBM's Data Masking Technology Protects Customer Data in Call Centers. |
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Jul 11, 2008 |
369 |
| India: IBM's Data Masking Technology Protects Customer Data in Call Centers. |
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Jul 10, 2008 |
369 |
| Latin America: Loquendo eyes growth with voice recognition technologies. |
|
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Jun 28, 2008 |
522 |
| United Kingdom: Call centres set for voice biometrics. |
|
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Jun 26, 2008 |
170 |
| United States: OnviSource Introduces Persona, A Highly Affordable, Automated Workforce Management Software, as the Latest Workforce Optimization Application in its Fully Integrated Contact Center Solu. |
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Jun 19, 2008 |
206 |
| OnviSource Introduces Persona, A Highly Affordable, Automated Workforce Management Software, as the Latest Workforce Optimization Application in its Fully Integrated Contact Center Solution Suite, OnviCenter 6. |
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Jun 17, 2008 |
566 |
| 15 FINANCIAL INSTITUTIONS DEPLOY POSTILION'S VOICE BANKING. |
|
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Jun 1, 2008 |
809 |
| SpeechCycle announces 50 million automated calls with Rich Phone Applications. |
|
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May 1, 2008 |
102 |
| Implementing hosted speech solutions. |
DiAngelo, Craig |
|
May 1, 2008 |
479 |
| OCS-enabled contact center. |
|
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May 1, 2008 |
162 |
| A new tool for small business: hosted VoIP call centers help SMBs avoid the upfront costs for equipment and software. |
Hellebust, Kent |
|
Apr 1, 2008 |
594 |
| Complimentary Registration Now Open For Call Center Optimization Forum. |
|
|
Mar 25, 2008 |
694 |
| United States: Emergency call center gets high-tech upgrades. |
|
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Mar 24, 2008 |
200 |
| United States: Emergency call center gets high-tech upgrades. |
|
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Mar 23, 2008 |
175 |
| United States: The Fuel Agency Selects the Contact Centre Technology Solution from Noble Systems for Melbourne Contact Centre. |
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Mar 19, 2008 |
323 |
| United States: Aspect Software takes on new role. |
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Mar 19, 2008 |
257 |
| Contact centers that take millions of calls keep them short, make happy callers--and never go down. |
Schorer, Brad |
|
Mar 1, 2008 |
880 |
| LiveVox Announces Voice Portal 3.0; Ushers in Fundamental Business Change in Call Center Management and Automation. |
|
|
Nov 19, 2007 |
629 |
| www.tmcnet.com/1045.1; Headsets: eliminating noise in the call center. |
Barnard, Patrick |
|
Sep 1, 2007 |
68 |
| JustSystems Helps Companies Integrate Business, Empower Call Centers via Enterprise Mash-up Applications. |
|
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Jul 18, 2007 |
393 |
| Automated voice response over predictive dialers. |
Campbell, Susan J. |
|
Apr 1, 2007 |
231 |
| Queuing up performance: how to apply a virtual queuing strategy in your contact center. |
Camulli, Eric |
|
Jan 1, 2007 |
1878 |
| Managing speech projects for maximum efficiency. |
Mosing, Christoph |
|
Jan 1, 2007 |
1803 |
| Speech technology: great gain for just a little pain. |
Schelmetic, Tracey E. |
|
Jan 1, 2007 |
966 |
| The justification for buying new technology: technology has a unique way of changing paradigms. If you ignore it ... you won't be around for long. |
Tehrani, Nadji |
|
Dec 1, 2006 |
1268 |
| Leveraging data to enable better customer interactions. |
|
|
Dec 1, 2006 |
920 |
| Assurant Solutions: "achieving lift in the call center marketplace". |
Tehrani, Nadji |
Interview |
Dec 1, 2006 |
2807 |
| Workforce management: the contact center's easy button? |
Seeley, Rick |
|
Sep 1, 2006 |
1577 |
| Introducing Call Center 2.0. |
Schelmetic, Tracey E. |
|
Sep 1, 2006 |
1145 |
| The contact center's migration from efficiency to effectiveness: understanding industry and business Dynamics as well as technology is key. |
Staples, Joseph A. |
|
Aug 1, 2006 |
1993 |
| Trapped in chronic push-pull struggles? Bridge opposing internal forces with predictive analytics. |
Tate, Robert |
|
Aug 1, 2006 |
1671 |
| Contact center virtualization: requirements for effective team supervision and quality management. |
Johnsen, Gerry |
|
Aug 1, 2006 |
2004 |
| A call center? We're not a call center! |
Schelmetic, Tracey E. |
|
Aug 1, 2006 |
881 |
| The next 25 years in CRM and call centers. |
Tehrani, Nadji |
Editorial |
Jul 1, 2006 |
2426 |
| NuContact Center solution: breakthrough solutions often require a whole new company. |
|
Company overview |
Jun 1, 2006 |
4200 |
| One step at a time: how world class contact centers are achieving their workforce optimization goals. |
Webb, Bob |
|
Jun 1, 2006 |
801 |
| Amcom Software Rolls Out Web-Enabled Enterprise Platform for Communication Center Productivity; Smart Center 4.0 Features New Web Standards, High Security and Reliability. |
|
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May 18, 2006 |
845 |
| Half of America's Best Hospitals Use Amcom's Mission Critical Communications Software; Eight Out of 16 Top Hospitals Use Amcom Solutions to Streamline Call Center Operations and Maximize Operator Productivity. |
|
|
May 12, 2006 |
644 |
| Phoenix rising: technology is transforming hospital call centers into profit centers that improve customer relations and drive the bottom line. |
Spiegelman, Paul |
|
May 1, 2006 |
1579 |
| Improving customer service: taking a strategic approach to measuring contact center performance. |
Heinen, Joe |
|
May 1, 2006 |
1497 |
| Interactive Intelligence optimizes the contact center. |
Schelmetic, Tracey E. |
|
May 1, 2006 |
781 |
| Quality monitoring and today's technology. |
Williams, Mark |
|
May 1, 2006 |
1654 |
| The dawn of Call Center 2.0. |
Tehrani, Rich |
|
Apr 1, 2006 |
1363 |
| How "real time" is revolutionizing the contact center: the essential role of real-time analytics, reporting, scheduling and training. |
Botz, Patrick |
|
Apr 1, 2006 |
1264 |
| CEO Spotlight. |
|
Interview |
Mar 1, 2006 |
1176 |
| Westgate Resorts Relies on Gryphon Networks for its Compliance Solution; Gryphon Networks' Guardian Provides Do-Not-Call Automation and Exemption Management for Westgate Resorts' Outbound Call Centers. |
|
|
Feb 7, 2006 |
515 |
| Deconstructing the call center. |
Tehrani, Rich |
Column |
Jan 1, 2006 |
1764 |
| Data Collection Resources upgrades CEMS. |
Schelmetic, Tracey E. |
Brief Article |
Jan 1, 2006 |
179 |
| IP contact center technology: eliminating the risks (Part XI); Achieving multisite efficiencies. |
Hayden, Kevin |
|
Jan 1, 2006 |
1570 |
| Virtual Realty: the virtual call center for branch office organizations. |
Kowarsky, Stephen R. |
|
Jan 1, 2006 |
2067 |
| Moving to IP telephony in the contact center. |
Sethi, Parvesh |
|
Jan 1, 2006 |
1454 |
| WOZ (Wizard of Oz) testing. |
|
Brief Article |
Jan 1, 2006 |
54 |
| The inbound New Year, and a New Year of inbound. |
Schelmetic, Tracey E. |
Column |
Jan 1, 2006 |
868 |
| Newgistics Pushes ReturnCart; New Online Returns Portal Gives Customers More Control and Visibility into Returns Process while Reducing Burden on Call Centers. |
|
|
Oct 17, 2005 |
551 |
| The missing link in customer contact solutions. |
Hunt, Bill |
|
Oct 1, 2005 |
565 |
| Speaking softly in your ear: the annual headset roundup. |
Butcher, David R. |
|
Sep 1, 2005 |
1262 |
| IP contact center technology: eliminating the risks (Part VII). |
Hayden, Kevin |
|
Aug 1, 2005 |
1920 |
| Performance optimization solutions for better efficiency and productivity. |
Kelly, Bob |
|
Aug 1, 2005 |
1686 |
| Vacation scheduling without pain: automating holiday leave planning. |
Cox, Dennis |
|
Aug 1, 2005 |
1288 |
| Seeing the e-services big picture: online self-service can pay huge dividends, but requires more than simple automation. |
Gritt, Peggy |
|
Aug 1, 2005 |
1424 |
| Group 1 Software President Christopher Baker teaches us a new acronym: CCM. |
Kalinoski, Glenn J. |
|
Aug 1, 2005 |
1015 |
| Managing the customer experience with logging & monitoring solutions. |
Procops, Tony |
|
Jul 1, 2005 |
1992 |
| The birth of the workforce optimization market. |
Alban, Oscar |
|
Jul 1, 2005 |
2603 |
| Intervoice fighting identity theft. |
|
|
Jul 1, 2005 |
349 |
| Microsoft announces contact center solution. |
|
|
Jun 1, 2005 |
194 |
| This is the best thing EVER!... Don't tell anyone. |
Butcher, David R. |
Column |
Jun 1, 2005 |
405 |
| The real case for the home-based-agent model. |
Ball, Jim |
|
Jun 1, 2005 |
2287 |
| Virtualize your contact center. |
Moran, Hollie |
|
Jun 1, 2005 |
1930 |
| Only early adopters will succeed: in the call/contact center and CRM industries. |
Tehrani, Nadji |
Editorial |
Apr 1, 2005 |
1797 |
| Speech and IP contact center technologies. |
Tehrani, Rich |
|
Apr 1, 2005 |
2054 |
| Of jackpots and jugglers, making service optimization work for you. |
BenBassat, Moshe |
|
Apr 1, 2005 |
1804 |
| IP contact center technology: what you need to know (Part III); Multisite contact center technology centralization: eliminating the risks. |
Hayden, Kevin |
Column |
Apr 1, 2005 |
1313 |
| IP contact center technology: what you need to know (part I); Multisite contact center technology centralization: eliminating the risks. |
Hayden, Kevin |
|
Feb 1, 2005 |
1086 |
| IP contact centers and the agile company. |
Tehrani, Rich |
|
Jan 1, 2005 |
652 |
| Hosted CRM for the contact center. |
Sharma, Meenakshi |
|
Jan 1, 2005 |
1687 |
| eTelescript Web-based call center software solution released by Digisoft. |
|
|
Nov 1, 2004 |
173 |
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