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Articles 1-47 out of 47 article(s) Title Author Type Date Words United States : Eloqua Chooses Helpstream for Its Customer Central Community Portal. Aug 5, 2009 370 Leveraging the true value of legacy customer information systems. Dunlea, Martin Report Jun 22, 2009 1832 Century Furniture Crafts Automated Sales Order Entry with Esker DeliveryWare. Mar 17, 2009 1012 Clarabridge Announces Clarabridge Smart Response[TM] for Real-Time Automated Customer Response Management. Mar 16, 2009 808 Global: World Space Satellite Radio chooses LivehelpGenie, live chat software for customer support and online sales. Mar 19, 2008 147 Air Force Personnel Center (Dec. 19, 2007): AFPC retools Personnel Services Delivery. Mar 1, 2008 457 Enlisting Lean Six Sigma in the army acquisition process. Smith, Leon; Wilson, Randy; Burke, Tiffani Mar 1, 2008 2077 Alogent Enhances Offering for Banks' Small Business Customers, as the New Vanguard for Distributed Capture. Oct 22, 2007 645 Don't call us. Brief article Sep 1, 2007 70 WPS Commercial Customers: New On-line Business Bill Center 'Just What We Needed'. Aug 7, 2007 544 TriTech Software Systems Enhances Customer Support and Optimizes its Development Organization with Revolutionary BMC Appsight Technology for Problem Resolution. Apr 5, 2007 969 Satmetrix Founder to Deliver Webinar Based on New Customer Experience Research Published in Harvard Business Review. Mar 22, 2007 360 CrossTec Automates Customer Contact with FrontRange(TM) GoldMine(R). Mar 7, 2007 627 The justification for buying new technology: technology has a unique way of changing paradigms. If you ignore it ... you won't be around for long. Tehrani, Nadji Dec 1, 2006 1268 Leveraging data to enable better customer interactions. Dec 1, 2006 920 Finding the holy grail of truth in your recorded call data. Convery, Anna Nov 1, 2006 2361 Actuate Honors Customers for Excellence in Enterprise Reporting and Business Intelligence; Citigroup, HSBC, and Tufts Health Plan Recognized as Leaders in Leveraging Information to Improve Performance. Aug 21, 2006 941 Victoria's Building Commission Chooses ViryaNet to Manage Customer Interactions, Automate Business Processes. Aug 1, 2006 759 Metafaq solution from Transversal provides faster customer service for the AA. Brief article Jun 28, 2006 156 Nuance: using speech solutions to help our clients improve the quality of their customer experience. Tehrani, Nadji Interview May 1, 2006 1121 Customer service comes first: for hospitality firm, an application-rich contact center solution fills the bill. Mar 1, 2006 1013 Improving the odds: combining six sigma and online market research for better customer service. Rylander, David H.; Provost, Tina Jan 1, 2006 4442 Newgistics Pushes ReturnCart; New Online Returns Portal Gives Customers More Control and Visibility into Returns Process while Reducing Burden on Call Centers. Oct 17, 2005 551 Eleven P&H Customers Win Excellence Awards in Business Banking From Greenwich Associates. Oct 10, 2005 432 i2 Recognized with 2005 Supply Chain Innovator Award; Supply Chain Systems Magazine Highlights i2 Demand Fulfillment for Delivering Benefits in Customer Service and Improved Inventory Management. Oct 7, 2005 561 Eliminating Back-Office Paperwork and Automation Both Key to Customer-Centricity and Consistent Retail Performance, Says AberdeenGroup Report; New Research Report Reviews Success Tactics, Profiles Five 'High Achiever' Retailers. Oct 7, 2005 306 8 rules of consolidation: creating a single online touch point for policyholders and producers lowers operating costs and promotes good customer service. Veeraraghavan, N.R. Aug 1, 2005 1148 Keeping your customers in sight--getting insights from your customers: franchises can add value by getting insights from customers. Baron, Paul B. Aug 1, 2005 1457 Managing the customer experience with logging & monitoring solutions. Procops, Tony Jul 1, 2005 1992 The birth of the workforce optimization market. Alban, Oscar Jul 1, 2005 2603 Curing the "zero-out" habit while improving overall customer satisfaction. Cwiok, Ted Cover Story Apr 1, 2005 1362 2005 mortgage IT all-stars: a fresh class of standout technology leaders makes up the 2005 group of Mortgage Banking's IT All-Stars. All 13 have interesting stories to tell, and reflect the progress being made in the industry. DeZube, Dona Mar 1, 2005 4635 The benefits of a blended customer contact solution. Jan 1, 2005 399 IP: customer service anytime, anywhere, via any media. Schelmetic, Tracey Editorial Nov 1, 2004 1059 Web-based tools help to measure, improve customer satisfaction. Nov 1, 2004 326 One for all: a Customer Interaction Center, coupled with a smart customer strategy, provides insurance companies with improved service, streamlined operational efficiencies and higher revenues. Clarke, Phil Apr 1, 2004 1403 Read and respond. Anderberg, Ken Sep 1, 2003 1093 EOS International announces global help desk for Pacific Rim clients. . Brief Article Mar 1, 2003 82 Beware the vaccum: e-mail management in the age of multichannel customer service. (e-CRM). Breslauer, Ralph Feb 1, 2003 1906 New videos on customer service. (Review). Brief Article Nov 1, 2002 254 Too Much! (Review). Ellet, Bill Product/Service Evaluation Nov 1, 2002 303 RELATING TO YOUR CUSTOMERS. BORT, JULIE Oct 1, 2000 1851 Banks unsure about CRM spending. Brief Article Oct 29, 1999 607 The customer centered enterprise. Donlon, J.P. Panel Discussion Jan 1, 1999 5963 I can see clearly now. Prince, Cheryl J. Jan 1, 1997 1442 CTI eliminates runaround for Whirlpool customers. Jan 1, 1993 662 We handled everything, we looked like heroes. Timmins, Sandi Mar 1, 1992 1226