Technology and The News: The Dallas Morning News Taps TriActive to Enhance IT Operations.Business Editors & High Tech Writers AUSTIN--(BUSINESS WIRE)--June 6, 2001 In the fast-paced world of a major metropolitan daily newspaper, the IT team must cope with tight deadlines, rapid change and a frantic pace. So when The Dallas Morning News decided to evaluate, select and implement enterprise systems management, the team knew they needed a solution that would be quick to implement, require little training and produce results quickly. Joe Lang Lang language LANG Louisiana Army National Guard Lang Langobardian (linguistics) LANG Los Angeles Newspaper Guild , IT director of customer support, and Bob Mason For the British actor, see . For the radio disc jockey, see . For the Jersey politician, see . Bob (Robert) T. Mason (born April 22, 1961 in International Falls, Minnesota) is a retired American ice hockey goaltender. A member of the 1984 U.S. , IT director of operations, set about evaluating two major enterprise systems management products. Both provided comprehensive features, but each required significant time and expense to customize and implement. Lang and Mason also calculated they would need to dedicate ded·i·cate tr.v. ded·i·cat·ed, ded·i·cat·ing, ded·i·cates 1. To set apart for a deity or for religious purposes; consecrate. 2. expensive hardware and a full-time person to operating the system -- but they were reluctant to allocate To reserve a resource such as memory or disk. See memory allocation. those scarce IT resources. With TriActive's Management Service Provider (MSP (1) (Management Service Provider or Managed Service Provider) An organization that manages a customer's computer systems and networks which are either located on the customer's premises or at a third-party datacenter. ) approach, Lang and Mason found the best of both worlds: an integrated full-range approach to systems management that would support rapid implementation, offer affordable monthly operational costs, and make the IT staff proficient pro·fi·cient adj. Having or marked by an advanced degree of competence, as in an art, vocation, profession, or branch of learning. n. An expert; an adept. in a matter of a few hours. Lang's and Mason's teams have set aggressive strategic goals that TriActive Systems Manager can help them achieve. "We want to increase first-call resolution rates at the Dallas Morning News help desk from 50% to 80%. With TriActive's remote tools, we expect to significantly reduce deskside support requirements and increase first-call resolution," Lang notes. The Dallas Morning News is also pursuing efficiency initiatives. "We want to make consolidations to reduce our number of servers from the current level of about 100," he stated. "We should be able to sustain our environment effectively with fewer servers if we're smart in our planning and support." As soon as TriActive MicroAgents(TM) are deployed on The Dallas Morning News servers, they kick off inventory scans of the servers, allowing the staff immediate access to data on the server capacity and configuration, which can be analyzed an·a·lyze tr.v. an·a·lyzed, an·a·lyz·ing, an·a·lyz·es 1. To examine methodically by separating into parts and studying their interrelations. 2. Chemistry To make a chemical analysis of. 3. for efficiencies. Lang is also anticipating the support requirements of up to 11 local bureaus that will be set up in the greater Dallas metropolitan area. The Dallas Morning News will produce weekly local newspaper inserts specific to individual suburbs, each created by a local bureau of reporters, photographers and advertising salespeople sales·peo·ple pl.n. Persons who are employed to sell merchandise in a store or in a designated territory. . "My team needs to give effective support to each new bureau while continuing to give high service levels to The Dallas Morning News building, corporate headquarters of our parent company Belo, and the north production plant," Lang notes. "TriActive's Web-based architecture is ideal for that sort of distributed environment." "This solution delivers what we were beginning to think we couldn't find," says Mason. "With TriActive, we've got the benefit of enterprise systems management, fast deployment, almost no training, and a scalable architecture." About TriActive TriActive delivers full-range enterprise systems management to IT organizations using the innovative MSP subscription model. TriActive Systems Manager integrates and automates routine systems management functions for desktops, servers, and networks, focusing on simplicity, affordability and rapid benefit, providing solutions directly to customers as well as through business partners. Headquartered in Austin, Texas, TriActive utilizes its proprietary Internet-based MicroAgent(TM) for real-time system monitoring A System Monitor (SM) is a process within a distributed system for collecting and storing state data. There are many issues involved with designing and implementing a system monitor. and control. A founding member of the MSP Association, TriActive delivers optimized practices sized specifically for organizations with approximately 200 to 5,000 total devices including desktops and servers. For more information, please visit the TriActive Web site at www.triactive.com or call 512.691.9000. About The Dallas Morning News Owned by Belo (NYSE NYSE See: New York Stock Exchange :BLC BLC Boston Library Consortium BLC Bethany Lutheran College (Minnesota) BLC Back Light Compensation (video cameras) BLC Belo Corporation (stock symbol) BLC Broadband Loop Carrier ), the Dallas Morning News has the country's seventh largest Sunday circulation and ninth largest daily circulation. Belo is one of the nation's largest media companies with a diversified diversified (di·verˑ·s group of television broadcasting, newspaper publishing, cable news and electronic media assets. TriActive is a registered trademark and MicroAgent and Systems Management Made Simple are trademarks of TriActive Inc. TriActive Systems Manager is a service mark of TriActive Inc. |
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