Tech Data U.S. and ConnectWise Team to Promote Managed Services Alliances.TechSelect Affiliate ConnectWise to Align with Tech Data's Emerging Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality Initiative CLEARWATER, Fla. -- Tech Data Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :TECD TECD Training Equipment Change Directive ) today announced an expanded relationship with ConnectWise, a leading business automation software publisher and creator of one of the channel's most widely adopted professional services automation See PSA. (PSA (Professional Services Automation) An information system designed to organize, track and manage all opportunities, work, resources, costs, revenues and invoices to improve the productivity and efficiency of the workforce. ) solutions. ConnectWise's expertise and insight will aid Tech Data, its reseller community and business partners as they establish partnerships and develop technology solutions to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the demand for managed services in the small-to-midsize business (SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. ) market. "Managed services have the potential to reshape the way hardware, software and professional IT services are delivered to end users," said Bob O'Malley, senior vice president, U.S. Marketing. "The challenge facing the channel today is the increasing number of disparate and incompatible approaches to deploying managed services, especially in the SMB market See SMB. . Through our managed services initiative, Tech Data and partners like ConnectWise, a market leader in PSA solutions, will work closely with resellers, business partners and remote monitoring (protocol) remote monitoring - (RMON) A network management protocol that allows network information to be gathered at a single computer. Whereas SNMP gathers network data from a single type of Management Information Base (MIB), RMON 1 defines nine additional MIBs that provide a and management (RMM RMM Mali (international vehicle registration) RMM Remote Management Module (SMC) RMM Relative Molecular Mass RMM Removable Media Manager RMM Read My Mind RMM Rio Music Manager ) providers to promote standardized, VAR-centric solutions for SMBs." "Tech Data has the established relationships and influence to lend considerable leadership in the managed services market," said Arnie Bellini, president, ConnectWise. "By extending our partnership with Tech Data, it is our goal to enhance resellers' ability to locally brand and deliver a wide array of managed services to their end-user customers. Strong alliances between distributors, MSPs, hardware manufactures, software publishers and ConnectWise will help us create an IT ecosystem where everyone wins." Managed Services Enablement Tech Data is dedicated to assisting resellers and business partners make the MSP (1) (Management Service Provider or Managed Service Provider) An organization that manages a customer's computer systems and networks which are either located on the customer's premises or at a third-party datacenter. transition profitably. The distributor's extensive financial, logistics, configuration, technical, sales, marketing and education resources will assist in introducing new and innovative managed services channel strategies. Tech Data also will leverage its technical expertise in a broad array of specialized technologies increasingly being adapted to a managed services model. These solutions will include, for example, security monitoring and threat assessment; print management; IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. ; e-mail management and archiving; unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. ; and remote data replication and disaster recovery. History of Collaboration Today's announcement expands upon a long-standing relationship between ConnectWise and Tech Data. ConnectWise, a Tech Data customer since 1984, was the first member to join Tech Data's SMB reseller community TechSelect when it was established in 1999. Three years ago, ConnectWise also joined TechSelect's Affiliate program, a forum for members to engage emerging manufacturers, ISVs and service providers. The company's ConnectWise PSA is used by more than 12,000 IT professionals throughout the channel, helping resellers better manage and efficiently run their businesses. ConnectWise is the only PSA solution to fully integrate with all leading managed services applications. Managed services resellers will be supported through Tech Data's TDOnCall suite of technical services. TDOnCall offers resellers an array of services designed to help build their business by increasing margins, streamlining operations and enhancing service levels. To learn more about managed services available through TDOnCall, call (800) 237-8931, ext. 64257, or send e-mail to tdoncall@techdata.com. About ConnectWise ConnectWise is the leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants, integrators and developers. More than 12,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across the enterprise from business development and project management to client services and billing. The technology enables IT companies to drive greater accountability, operational efficiency, profitability and tighter systems integration. Visit www.connectwise.com for more information or call 813-463-4700. About Tech Data Founded in 1974, Tech Data Corporation (NASDAQ GS: TECD) is a leading distributor of IT products, with more than 90,000 customers in over 100 countries. The company's business model enables technology solution providers, manufacturers and publishers to cost-effectively sell to and support end users ranging from small-to-midsize businesses (SMB) to large enterprises. Ranked 109th on the FORTUNE 500[R], Tech Data generated $21.4 billion in sales for its fiscal year ended January 31, 2007. For more information, visit www.techdata.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion