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Browse Tanoury, Doug 1-3 out of 3 article(s) Title Type Date Words Business case for Bangalore: pros and cons of relocating a contact center to India. Jun 1, 2007 1965 Instantly improve contact center performance. Sep 1, 2006 1097 Back in black: understanding the financial impact of CRM. (Customer Relationship Management). Nov 1, 2002 2246

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