Talisma releases KnowledgeBase.net 5.0.Talisma, a provider of multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions, has announced the immediate availability of Talisma KnowledgeBase.net 5.0, the company's Web self-service and customer support software. In addition to improving contact center efficiency, Talisma KnowledgeBase.net 5.0 is aimed at turning companies' customer support centers into revenue-generating centers. As well, many of the new features and add-ons in Talisma KnowledgeBase.net 5.0 are designed to increase information accessibility and to further expand efficiencies in customer support centers. The KB Ad Manager, a new add-on A purchase of additional goods before payment is made for goods already purchased. An add-on may be covered by a clause in an installment payment contract that allows the seller to hold a security interest in the earlier goods until full payment is made on the later goods. module unique to Talisma KnowledgeBase.net 5.0, enables a company to present, track and report product offers, advertisements and promotions when knowledge base portal searches are conducted. KB Remote Search lever-ages all sets of content and expands organizations' searchable knowledge by enabling information to be searched for in disparate databases, external file systems and CRM systems via the KnowledgeBase.net search engine and portal. Also new to Talisma KnowledgeBase.net 5.0, the KB Offline (1) Not connected to the Internet, online service or internal network. See offline file. (2) Not connected to or not installed in the computer. If a terminal, printer or other device is physically connected to the computer, but is not turned on or in ready mode, it is Portal and the KB Discussion Forum can enhance knowledge accessibility and sharing for Web self-service. Specifically, the KB Offline Portal (most suitable for sales and support employees in the field) allows end users to download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. and easily synchronize See synchronization. knowledge bases on their PDAs or laptops, enabling information to be found anytime, anywhere, even when offline. The KB Discussion Forum is a community discussion tool that allows searchable messages, threads and posts to be included as part of the Talisma KnowledgeBase.net portal for Web self-service. This new tool leverages individual expertise and is designed to improve knowledge sharing throughout an organization and among its end-user (job) end-user - The person who uses a computer application, as opposed to those who developed or support it. The end-user may or may not know anything about computers, how they work, or what to do if something goes wrong. community. The new offering also delivers more drill-down functionality. KnowledgeBase.net 5.0 offers many other new and enhanced features. Suitable for organizations of all sizes, the offering is also available in a hosted version and two onsite versions. [ILLUSTRATION OMITTED] www.talisma.com |
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