Talisma launches Talisma V6.0, announces multichannel CRM to be used by PhotoWorks.Talisma, a provider of multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions, has announced the launch of Talisma V6.0 Plus, featuring two new components: Talisma Knowledgebase and Talisma Portal. Talisma Knowledgebase is a multi-user multi-user Adjective (of a computer) capable of being used by several people at once knowledge management system designed to increase customer satisfaction and reduce operational costs by enhancing the creation and sharing of product sheets, FAQs FAQs Online A list on a website that answers basic–Frequently Asked Questions–that might be asked by a first-time visitor to the site manuals and other kinds of company information with prospects, customers, employees and partners. Talisma Portal is a scalable and configurable customer self-service Web portal See portal. designed to enable organizations to enhance their customers' experience by extending Talisma functionality to the Web, allowing customers to securely access and self-manage their profile, preferences, current requests status and interaction case history; to communicate via e-mail and chat; and to search for answers to their questions via Talisma's Knowledgebase. Talisma also announced that Photo Works (formerly called Seattle Film Works) has selected Talisma's Multi-channel Customer Relationship Management (CRM) software to help deliver total customer communication integration and management. Photo Works, a provider of digital and film photography services to consumers, will use Talisma's innovative offerings for customer service and support to transform its traditional brick-and-mortar operations. Finally, Talisma has acquired eAssist, a provider of customer service, support and marketing software. Talisma will incorporate eAssist's technology, intellectual property and customer base into its operations. The acquisition can better leverage opportunities in the growing customer interaction management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) segment of the CRM market and can also increase operational efficiencies and focus the collective resources of both companies on product development and service innovation. www.talisma.com www.photoworks.com |
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