Talisma announces version 7.0 of CIM solution.

Talisma Corporation, a provider of enterprise customer interaction management (CIM) solutions, has announced the release of Talisma CIM 7.0, a comprehensive interaction management suite designed to fully integrate multiple communication channels, including e-mail, chat, Web self-service and phone with an intelligent knowledgebase, robust business process functionality and third-party data. Additionally, Talisma CIM 7.0 offers measurement and cross-channel reporting capabilities. Deployed onsite or on-demand and built on a secure, extensible platform that can scale to handle millions of interactions per month, Talisma CIM 7.0 helps meet the needs of today's global businesses delivering quality customer service and creating competitive advantage, according to the company. The Talisma CIM 7.0 product suite includes Talisma Email, Talisma Chat and Talisma Phone, and leverages the Talisma Knowledgebase across all agent and self-assisted customer contact channels. The knowledgebase integration allows a seamless escalation from Web self-service to alternate service channels and provides agents with a view of prior self-service searches and returned results. As a result of this visibility and seamless cross-channel integration, service agents can have immediate access to reliable and consistent information, enabling more helpful and rapid responses.

www.talisma.com