Talisma Knowledgebase available on AppExchange.Talisma Corporation, a provider of customer interaction management solutions, and on-demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. provider salesforce.com Salesforce.com (NYSE: CRM) is an on-demand Customer Relationship Management (CRM) solution vendor. History Origins Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff. recently announced Talisma Knowledgebase for salesforce.com's AppExchange. Built on the AppExchange on-demand platform, Talisma Knowledgebase for AppExchange is immediately available for test drive and deployment at www.appexchange.com, in conjunction conjunction, in astronomy conjunction, in astronomy, alignment of two celestial bodies as seen from the earth. Conjunction of the moon and the planets is often determined by reference to the sun. with the Salesforce Winter '06 release. This solution was created to deliver enterprise-class Web self-service, search, knowledge management and document management in one easy-to-use solution that integrates from anywhere within Salesforce. With AppExchange, salesforce.com customers have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can add new on-demand applications to their existing Salesforce deployments. Talisma and salesforce.com's technologies were combined to help deliver a more effective and rapidly deployable Web self-service solution. Talisma's configurable self-service portal integrates with Salesforce to create an online support center via a company's Web site. With keyword (1) A word used in a text search. (2) A word in a text document that is used in an index to best describe the contents of the document. (3) A reserved word in a programming or command language. 1. , natural language, and Boolean searches A search for specific data. It implies that any condition can be searched for using the Boolean operators AND, OR and NOT. For example, the English language request: "Search for all Spanish and French speaking employees who have MBAs would be expressed as follows. , customers can quickly find answers to their questions at any time of day If information is sought but not found, then customers may open a case in Salesforce from the same portal, deflecting inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound calls to the contact center. With Talisma Knowledgebase for AppExchange, companies may be able to reduce the number of escalations and average time-to-resolution by allowing customer service representatives to more quickly handle most issues. By providing easy access to the information they need for rapid, informed and consistent responses, agents are better positioned to be more efficient and effective. In addition, Talisma Knowledgebase for AppExchange offers businesses extensive reporting and metric options to better enable insight into their customers' needs. [ILLUSTRATION OMITTED] www.talisma.com, www.salesforce.com/appexchange |
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