Talisma KnowledgeBase 5.0 receives KCS Verification.CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions provider Talisma has announced that Talisma KnowledgeBase 5.0 has been recognized as "Knowledge-Centered Support Verified ver·i·fy tr.v. ver·i·fied, ver·i·fy·ing, ver·i·fies 1. To prove the truth of by presentation of evidence or testimony; substantiate. 2. " by the Consortium for Service Innovation. [ILLUSTRATION OMITTED] The Consortium for Service Innovation, a not-for-profit Not-for-profit An organization established for charitable, humanitarian, or educational purposes that is exempt from some taxes and in which no one in profits or losses. alliance of service and support organizations, developed the KCS KCS keratoconjunctivitis sicca. Verified program to distinguish knowledge management vendors whose products meet the practical requirements outlined in the KCS Verified Criteria. Supported by the Help Desk Institute, KCS is an emerging best practice for knowledge management in service and support organizations. www.talisma.com www.serviceinnovation.org |
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