Talisma Introduces Healthcare CRM Solution; Healthcare Industry Leader Midlands Choice Moves Ahead with Innovative Member Care Technology.BELLEVUE, Wash. -- Talisma(TM), a leading provider of Multi-channel CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions, announced today that Midlands Choice recently selected Talisma's Healthcare CRM suite to automate their Customer Support and Care in order to significantly and positively impact the way they respond to all their customers (payers, providers, groups, and members). "Talisma's Multi-channel CRM allows us to support each and every member in a way that was impossible before," said Carmen Carmen throws over lover for another. [Fr. Lit.: Carmen; Fr. Opera: Bizet, Carmen, Westerman, 189–190] See : Faithlessness Carmen the cards repeatedly spell her death. [Fr. Beckman, Vice President of Operations at Midlands Choice. "With Talisma we get a complete view of our customer which is more important in the Healthcare Industry than in any other. Talisma allows us to understand everything about our customer and give them the piece of mind that we know who they are, that we respect the privacy to which they are entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: and that we understand their individual and unique needs." Talisma Healthcare CRM is a single, integrated enterprise-class CRM solution tailored to the specific needs of healthcare organizations. It is designed to empower medium to large Healthcare Organizations (HMOs, PPOs, TPAs, and PBMs) to achieve administrative simplification while providing superior service to members, payers, providers, and others. With Talisma, organizations foster valuable customer relationships and maximize customer loyalty while driving revenue and optimizing operational efficiency. By providing the ability to anticipate customer needs and deliver "one and done" single touch issue resolution across all customer touch points, customer service representatives can expertly handle every customer interaction across the enterprise with accuracy, efficiency, and intelligence. "Midlands Choice is a leader in the Healthcare Industry and continues to demonstrate this by embracing leading-edge technology empowering them to service their members at the highest industry standards," said Jim O'Farrell, VP of Corporate and Channel Marketing, Talisma Corporation. "Midlands Choice's overarching o·ver·arch·ing adj. 1. Forming an arch overhead or above: overarching branches. 2. Extending over or throughout: "I am not sure whether the missing ingredient . . . drive to simplify administrative overhead while optimizing member service workflow underscores their commitment to being the most responsive and caring preferred provider organization pre·ferred provider organization n. Abbr. PPO A medical insurance plan in which members receive more coverage if they choose health care providers approved by or affiliated with the plan. in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. ." About Midlands Choice Midlands Choice is one of the Midwest's pre-eminent pre·em·i·nent or pre-em·i·nent adj. Superior to or notable above all others; outstanding. See Synonyms at dominant, noted. [Middle English, from Latin prae preferred-provider organizations (PPOs) with a network of more than 15,000 physicians and other licensed healthcare professionals, 280 hospitals, and more than 700 ancillary healthcare providers in Nebraska, Iowa, and surrounding states. About Talisma Talisma is a leading provider of Multi-channel CRM solutions. Talisma CRM integrates the power of email, chat, real-time collaboration, and telephony applications with a mature, robust multi-channel interaction management platform, comprehensive analytics, and a fully integrated system-wide knowledgebase and customer database. Talisma's global customers include Arthritus Foundation, Birla Sun Life, Bupa Ireland, Himalaya Healthcare, Midlands Choice, Navitus, Prudential ICICI ICICI Industrial Credit and Investment Corporation of India , Red Cross, and VHI VHI Voluntary Health Insurance (Irish health insurance provider) VHI Virginia Health Information VHI Veterans Health Initiative VHI Verastream Host Integrator (WRQ Inc. among others. For more information, visit us at www.talisma.com. |
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