Talisma Chat and Email Launch on Salesforce.com's AppExchange.Innovative Customer Interaction Management Solutions Deliver Critical Service and Support Efficiencies SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- Talisma Corporation (www.talisma.com), the market leader in enterprise Customer Interaction Management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) solutions, and salesforce.com (NYSE NYSE See: New York Stock Exchange :CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), the market and technology leader in on-demand business services, today announced the availability of Talisma Chat and Talisma Email for Salesforce Service & Support via AppExchange. Talisma Chat and Talisma Email, combined with Salesforce Service & Support, provide new interaction channels to service customer inquiries while providing real-time agent access to customer information stored in the system. Both products are immediately available at http://www.salesforce.com/appexchange. The announcement was made today at Dreamforce '06, salesforce.com's annual User and Developer Conference. With Talisma Chat for AppExchange, a single Salesforce user can handle several simultaneous chat sessions, increasing agent productivity by up to 400 percent and reducing average handle time by up to 30 percent. An optional Proactive Chat module engages Web site visitors with a pop-up to offer assistance based on pre-defined settings such as time spent on a particular Web page, shopping cart value, or any of numerous customer defined settings. Talisma Email for AppExchange integrates with Salesforce to help users rapidly respond to inbound emails and reduce response times by up to 50 percent. Talisma Email intelligently routes emails to the best agent based on expertise, customer priority, and availability, all of which combine to increase first call resolution. This seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. allows salesforce.com customers to preserve their initial investment, while at the same time enhancing and expanding their agent's capabilities. Both Talisma Chat and Talisma Email enhance Salesforce Service & Support case management capabilities by providing agents with single-click access to the Salesforce customer account and case information, automatically opening or retrieving cases, capturing disposition codes, and updating the customer record. Talisma goes one step further to provide a complete history of interactions across all communication channels so agents are presented with a 360 degree view of the customer, understanding fully what has been communicated to date, regardless of channel. "Salesforce users will begin to see the positive and immediate impact that Talisma Customer Interaction Management solutions can have on their business," said Dan Vetras, President & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Talisma. "When used with the existing Talisma Knowledgebase for AppExchange, Talisma Chat and Talisma Email provide even greater opportunities to significantly increase agent productivity and reduce costs, providing an exceptional customer experience." "We're excited to offer Talisma's award-winning solutions on AppExchange," said Matt Holleran, Vice President, AppExchange partners, salesforce.com. "Our strong partnership with Talisma continues to prove valuable as customer service and support organizations around the globe are benefiting from implementing Talisma's products." Talisma Chat and Talisma Email for AppExchange are two of the more than 375 applications now available on the salesforce.com AppExchange, the world's first on-demand directory and sharing service, found at http://www.salesforce.com/appexchange. Apex is salesforce.com's breakthrough new on-demand platform and programming language that is redefining what a multi-tenant on-demand application can be. Apex enables customers, developers and partners to build powerful new on-demand applications that go far beyond CRM, and, for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com's industry-leading multi-tenant service. Customers can use Apex to modify the core features and functionality of their Salesforce deployments for their unique business needs and quickly and easily integrate new applications and components from partners and developers. Without any infrastructure investment, developers can now build and run a virtually unlimited array of applications with unprecedented power to innovate with the same creative freedom as salesforce.com's own developers. About Talisma Talisma Corporation is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. Talisma's solutions integrate the power of email, phone, chat, VoIP, and Web self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma's global customers include Aetna, AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. , Aviva, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , Canon, ChevronTexaco, Citibank, Coast Capital Savings Coast Capital Savings is a credit union based in Surrey, British Columbia, and is the second largest Credit Union in Canada. The credit union was created out of a union between Richmond Savings Credit Union and Pacific Coast Savings Credit Union in 2000. , Daimler-Chrysler, Dell, DHL DHL abbr. 1. Doctor of Hebrew Letters 2. Doctor of Hebrew Literature , Ford, HGTV HGTV Home and Garden Television , Intuit, University of Alabama The University of Alabama (also known as Alabama, UA or colloquially as 'Bama) is a public coeducational university located in Tuscaloosa, Alabama, USA. Founded in 1831, UA is the flagship campus of the University of Alabama System. , Microsoft, Pitney Bowes, Siemens, Sony, Sprint, and the US Department of State. For more information, visit www.talisma.com. About salesforce.com Salesforce.com is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. Apex, salesforce.com's on-demand platform and programming language, enables customers, developers and partners to build powerful new on-demand applications, and, for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com's industry-leading multi-tenant service. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings. As of July 31, 2006, salesforce.com manages customer information for approximately 24,800 customers and approximately 501,000 paying subscribers, including Advanced Micro Devices (AMD (Advanced Micro Devices, Inc., Sunnyvale, CA, www.amd.com) A major manufacturer of semiconductor devices including x86-compatible CPUs, embedded processors, flash memories, programmable logic devices and networking chips. ), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires Dow Jones Newswires is the real-time financial news organization owned by Dow Jones. Founded in 1882, its primary competitors are Bloomberg L.P. and Reuters. The company reports more than 420,000 subscribers -- including brokers, traders, analysts and fund managers -- as of July , Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. under the ticker symbol Ticker Symbol An arrangement of characters (usually letters) representing a particular security listed on an exchange or otherwise traded publicly. When a company issues securities to the public marketplace, it selects an available ticker symbol for its securities which investors "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE. Salesforce.com is a registered trademark of, and Apex, AppExchange and Successforce are trademarks of, salesforce.com, Inc., San Francisco, California “San Francisco” redirects here. For other uses, see San Francisco (disambiguation). The City and County of San Francisco (EN IPA: [sænfrənˈsɪskoʊ] . Other names used may be trademarks of their respective owners. |
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