TWA TOPS SURVEY FOR SATISFIED FLIERS.Byline: Karen Schwartz Associated Press Associated Press: see news agency. Associated Press (AP) Cooperative news agency, the oldest and largest in the U.S. and long the largest in the world. Trans World Airlines Trans World Airlines, commonly known as TWA, was a major American airline company that was acquired by American Airlines in April 2001. For many years it was headquartered at the Kansas City Downtown Airport, as well as midtown Manhattan in New York City. hasn't done a good job of making money the past few years, but it's been doing a great job of keeping its customers satisfied, according to a respected survey of frequent travelers. The airline took top honors for long-distance flights in the annual J.D. Power and Associates/Frequent Flyer magazine customer satisfaction survey released Tuesday. America West Airlines America West Airlines was one of the United States' ten major airlines. The airline was based in Tempe, Arizona, and is now a part of US Airways Group. At the time of its integration into US Airways, the airline maintained two hubs, one at Phoenix Sky Harbor International won for shorter flights of less than 500 miles. ``Even in the midst Adv. 1. in the midst - the middle or central part or point; "in the midst of the forest"; "could he walk out in the midst of his piece?" midmost of recent airline alliances, both (airlines) have managed to distinguish themselves from the pack by putting passengers first and providing superior service to their frequent travelers,'' said Jonathan Meigs, publisher of Frequent Flyer frequent flyer Hospital practice A popular term for a Pt who is regularly admitted to a particular ER or health care facility, for various reasons magazine. TWA TWA Time-weighted average, see there ranked well in on-time performance, scheduling and airport check-in. The airline was also rated highly for the interior of its aircraft, its frequent-flier program, food service and after-flight services. ``TWA has put a great deal of effort into making flights available when the customer wants them, and frequent fliers traveling TWA are more likely to get upgraded,'' said Steve Cohen, manager of the J.D. Power and Associates airline practice. TWA's schedule reliability also improved in 1997, as the airline canceled 5,413 fewer flights than in the previous year. And the carrier has been flying a new fleet, having replaced about 20 percent of its aircraft since mid-1996. In the short-haul category, America West was ranked the best for the second consecutive year, and Cohen cohen or kohen (Hebrew: “priest”) Jewish priest descended from Zadok (a descendant of Aaron), priest at the First Temple of Jerusalem. The biblical priesthood was hereditary and male. said the airline ``continues to raise the bar for everyone.'' The customer satisfaction survey praised America West for its on-time performance, schedule, airport check-in, seating comfort, gate location and frequent-flier program. CAPTION(S): chart CHART: High Flying Daily News |
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