TRAVELERS' ASSISTANCE PROVIDED BY AMBASSADOR PROGRAM AT DENVER INTERNATIONAL AIRPORT
DIA, the first major airport built in the United States in the past 20 years, was designed with the traveler in mind and has many state-of- the-art amenities never before seen in a Denver airport. Features such as the high-speed underground subway between the Jeppesen Terminal and concourses, the expanded curbside check-in facilities, streamlined security checkpoints and centralized flight information center may take some getting used to.
"We have a world-class facility," said Kristi Torrey, DIA ambassador coordinator. "And we want our guests to have a world-class experience. The ambassadors will provide a positive first impression."
On opening day, 300 ambassadors will serve the public at DIA. Thereafter, 150 to 180 ambassadors will be on duty from 8 a.m. to 8 p.m., seven days a week through April 30.
"I've been extremely impressed with the commitment to DIA and helping travelers our ambassadors have exhibited," Torrey said. All volunteers will work a minimum of two four-hour shifts a week, but some ambassadors will be working three, four or five days a week. They run the gamut of ages from college students to seniors.
One volunteer, Betty Flansburg of Denver, said that she began training as an ambassador about a year ago to learn more about DIA. "I became so completely sold," she said. "I'm very committed to the airport."
Flansburg has volunteered at DIA's four open houses held during the past year and also has helped with tour groups. "The vast majority of people think it's a wonderful place," she said. "Once they go out and see how easy it is to get around, they are really impressed."
DIA's Marketing and Governmental Affairs office, together with the Metro North Chamber of Commerce, the Denver Metro Chamber of Commerce and the Denver Metro Convention and Visitors Bureau, recruited the volunteers. DIA provided training and familiarization tours plus necessary information about the airport so the ambassadors will be fully prepared to help passengers during the first two months of the new airport's debut.
Torrey is thankful DIA can provide a human face to its dramatic architecture and operations efficiency. "We are blessed to have people this dedicated, this excited," she said.
Denver International Airport will open on February 28, 1995. On an average day, 1,300 flights and 88,000 passengers are expected to pass through the airport on a daily basis. The new airport's design and technology make it possible for three flights to land simultaneously, even during poor visibility conditions, reducing weather-related delays long associated with Stapleton.
/CONTACT: Chuck Cannon of Denver International Airport, 303-342-2250/
CO: Denver International Airport ST: Colorado IN: AIR SU:
LD-LS -- DV008 -- 7974 02/24/95 15:20 EST